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- Tasks: Lead a team, ensure excellent customer service, and maintain venue standards.
- Company: Join MERKUR Slots, a leading gaming provider with over 220 venues across the UK.
- Benefits: Enjoy 28 days holiday, monthly bonuses, career progression, and discounts at retailers.
- Why this job: Be part of a fun, supportive team that values your growth and offers training.
- Qualifications: Experience in supervision or customer service is essential; passion for people is a must.
- Other info: Flexible shifts available; night rates apply for late hours.
Merkur Slots – Supervisor – Part Time – Ipswich page is loaded
Merkur Slots – Supervisor – Part Time – Ipswich
Apply locations Ipswich time type Part time posted on Posted Yesterday time left to apply End Date: August 20, 2025 (12 days left to apply) job requisition id JR1002206
It\’s fun to work in a company where people truly BELIEVE in what they\’re doing!
Please come and work for us
We\’re committed to bringing passion and customer focus to the business.
Do you want to be part of an exciting market-leading business that can help your career scale to new heights?
Then read on!
Position: Supervisor – Nights – Part Time – Ipswich
Hours Per Week: 38
Pay Rate: ÂŁ13.02- ÂŁ14.02 per hour
Night Rate: ÂŁ14.02 per hour between 23:00 and 06:00
At MERKUR Slots we are passionate about our customers, we just love giving them a warm welcome. Giving customers a great experience comes with ensuring we give them the best service that keeps them coming back to us time after time.
Our colleagues are the heart of our venues that’s why we invest in training (ours is 1st class!) and support you to be the best you can be – don’t worry if you are not an expert within our industry – we will take care of that.
We have an opportunity for a Supervisor to join our wonderful venue teams. We are looking for somebody who can demonstrate excellent communication and people skills and has a passion for providing first-class service. You must be able to work on your own initiative, as well as part of a team.
Who Are Merkur?
MERKUR Slots are part of the Gauselmann Group, a family-owned German company that trades in over 40 European countries and is regarded as the foremost provider of gaming machines in Europe. In the UK, we currently operate over 220 high street Adult Gaming Centres under our MERKUR Slots Brand.
Have we got your attention? Want to know what’s in it for you?
About you:
Working as a Supervisor some of your main duties will include supporting and mentoring our fantastic Team Members, ensuring targets are achieved and maintaining morale and productivity. Industry and compliance training will be given.
- Proven experience as a supervisor or similar role within the gaming, retail, hospitality, or similar industry
- Excellent customer service skills
- Attention to detail
- Experience with leading and mentoring others
- Ability to be flexible and adaptable
- Flexibility to work both day and night shifts (if your venue is a 24-hour operation)
- A willingness to learn and develop
Benefits:
- 28 days holiday (including Bank Holidays)
- Monthly Bonus Scheme
- Excellent Career Progression Opportunities
- Contributory Pension Scheme
- Life Assurance
- Discounts with high street retailers and restaurants through our benefits portal
- Employee assistance programme
Duties include but not limited to:
- To take full responsibility for the opening, trading and closure of the venue.
- Assisting the venue manager in the day-to-day activities of the venue
- Through regular inspection, ensure that interior/exterior standards are maintained at a high level and that all housekeeping standards are adhered to.
- Establish and maintain customer service standards on behalf of the Company and maximise income wherever possible
- To implement appropriate marketing/promotional activities to maximise revenue opportunities.
- To assist the senior managers to maximise business opportunities within the venue.
- To ensure venue cash collections are carried out in a timely and accurate manner, in accordance with Company procedures.
- To ensure that all Company security procedures are adhered to by all employees.
- To conduct regular, random checks of floats, keys etc on all employees, taking appropriate action where necessary.
- To always ensure the safety of all employees together with the members of the public visiting the venue.
- Ensure that all daily/weekly/periodical administration is completed at the correct time and to the required standard.
- To deal with the day-to-day problems arising from employees within the venue.
- To ensure a good working environment is established
- To promote the company in a positive manner when dealing with internal and external customers or at any other opportunity.
- To actively manage and promote safeguarding and social responsibility measures whilst maintaining excellent customer service.
- To actively discourage harassment, bullying, victimisation or discrimination of any kind against employees, management or customers on the grounds of race, sex, disability, age, sexual orientation, religion or belief.
- Full job description can be supplied
Want to know more? Apply today and our recruitment team will be in touch!
MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.
INDSUPASSM
If you like wild growth and working with happy, enthusiastic over-achievers, you\’ll enjoy your career with us!
MERKUR Casino UK operates a number of venues throughout the UK with over 220 Adult Gaming Centres under the MERKUR Slots brand and a Merkur Casino, based in Aberdeen.
MERKUR Slots showcases the latest digital “slot gaming” products in convenient high street locations, providing a modern casino feel, whilst Merkur Casino in Aberdeen provides the traditional casino experience.
Our focus is on providing our customers excellent customer service, in a safe and modern environment, with teams that work together to deliver an exceptional customer experience.
Find out more about us and our brand by visiting our website
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Merkur Slots - Supervisor - Part Time - Ipswich employer: Merkur Slots UK Limited
Contact Detail:
Merkur Slots UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Merkur Slots - Supervisor - Part Time - Ipswich
✨Tip Number 1
Familiarise yourself with the gaming industry, especially the specific services and products offered by Merkur Slots. Understanding their customer service philosophy and operational standards will help you demonstrate your passion for the role during any interviews.
✨Tip Number 2
Highlight your leadership skills by preparing examples of how you've successfully managed teams or projects in previous roles. Being able to showcase your ability to motivate and mentor others will be crucial for a supervisory position.
✨Tip Number 3
Network with current or former employees of Merkur Slots if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Be prepared to discuss your flexibility regarding working hours, especially since this is a part-time night supervisor role. Showing that you are adaptable and willing to work various shifts will make you a more attractive candidate.
We think you need these skills to ace Merkur Slots - Supervisor - Part Time - Ipswich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in supervisory roles, particularly in gaming, retail, or hospitality. Emphasise your customer service skills and any leadership experience to align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to lead a team. Mention specific examples of how you've successfully managed teams or improved customer experiences in previous roles.
Highlight Flexibility: Since the role requires flexibility for day and night shifts, clearly state your availability in your application. This shows your willingness to adapt to the needs of the business.
Showcase Your Communication Skills: In both your CV and cover letter, demonstrate your excellent communication skills. Provide examples of how you've effectively communicated with team members and customers to resolve issues or enhance service.
How to prepare for a job interview at Merkur Slots UK Limited
✨Show Your Passion for Customer Service
Since Merkur Slots values excellent customer service, be prepared to share examples of how you've provided outstanding service in previous roles. Highlight your ability to create a welcoming atmosphere and ensure customer satisfaction.
✨Demonstrate Leadership Skills
As a Supervisor, you'll need to lead and mentor team members. Discuss any past experiences where you've successfully managed a team or taken on leadership responsibilities, showcasing your ability to motivate and support others.
✨Be Ready for Situational Questions
Expect questions that assess your problem-solving skills and adaptability. Prepare scenarios where you had to handle difficult situations or make quick decisions, especially in a fast-paced environment like gaming or hospitality.
✨Research the Company Culture
Familiarise yourself with Merkur Slots and their commitment to customer focus and employee development. Understanding their values will help you align your answers with what they are looking for in a candidate, making you a more appealing choice.
