At a Glance
- Tasks: Lead a vibrant team, ensuring top-notch customer service and smooth venue operations.
- Company: Join MERKUR Slots, a leading gaming and entertainment company with a fun culture.
- Benefits: Enjoy 28 days holiday, bonuses, career growth, and discounts at popular retailers.
- Other info: Flexible shifts available, with a focus on creating a positive work environment.
- Why this job: Be part of an exciting industry while developing your skills and making a difference.
- Qualifications: Experience in supervision or customer service, with strong communication skills.
The predicted salary is between 15.46 - 15.46 £ per hour.
Supervisor – Nights – Shepherds Bush
Do you want to be part of an exciting market‑leading business that can help your career scale to new heights? Then read on!
- Hours Per Week: 40
- Night Rate: £15.46 per hour between 23:00 and 06:00
At MERKUR Slots we are passionate about our customers; we just love giving them a warm welcome.
Giving customers a great experience means giving them the best service that keeps them coming back time after time.
Our colleagues are the heart of our venues, so we invest in training (ours is 1st class!) and support you to be the best you can be – don’t worry if you are not an expert within our industry – we will take care of that.
We have an opportunity for a Supervisor to join our wonderful venue teams.
We are looking for somebody who can demonstrate excellent communication and people skills and has a passion for providing first‑class service.
You must be able to work on your own initiative, as well as part of a team.
About you
- Proven experience as a supervisor or similar role within the gaming, retail, hospitality, or similar industry
- Excellent customer service skills
- Attention to detail
- Experience with leading and mentoring others
- Ability to be flexible and adaptable
- Flexibility to work both day and night shifts (if your venue is a 24‑hour operation)
- A willingness to learn and develop
Responsibilities
- Take full responsibility for the opening, trading and closure of the venue.
- Assist the venue manager in day‑to‑day activities.
- Ensure interior/exterior standards and housekeeping standards are maintained.
- Establish and maintain customer service standards and maximise income.
- Implement appropriate marketing/promotional activities to maximise revenue opportunities.
- Assist senior managers to maximise business opportunities within the venue.
- Ensure venue cash collections are carried out in a timely and accurate manner, in accordance with Company procedures.
- Ensure all Company security procedures are adhered to by employees.
- Conduct regular, random checks of floats, keys, etc. on all employees, taking appropriate action where necessary.
- Ensure the safety of all employees and members of the public.
- Ensure daily/weekly/periodical administration is completed to the required standard.
- Deal with day‑to‑day problems arising from employees within the venue.
- Ensure a good working environment is established.
- Promote the company in a positive manner when dealing with internal and external customers or at any other opportunity.
- Actively manage and promote safeguarding and social responsibility measures whilst maintaining excellent customer service.
- Actively discourage harassment, bullying, victimisation or discrimination of any kind against employees, management or customers on the grounds of race, sex, disability, age, sexual orientation, religion or belief.
Benefits
- 28 days holiday (including Bank Holidays)
- Quarterly Bonus Scheme
- Excellent Career Progression Opportunities
- Contributory Pension Scheme
- Life Assurance
- Discounts with high street retailers and restaurants through our benefits portal
- Employee assistance programme
- Company information
MERKUR Casino UK Ltd is part of the MERKUR Group, one of Europe’s leading gaming and entertainment companies.
Headquartered in Germany, the group operates internationally, with a strong presence in the UK, Spain, the Netherlands, Czech Republic and Serbia.
MERKUR Casino UK Ltd operates a number of venues throughout the UK, including over 230 adult gaming centres and high street bingo venues, and a number of casinos under the MERKUR Casino brand.
Equal Opportunity
MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground, including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy.
MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.
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