At a Glance
- Tasks: Be the keyholder, managing venue operations and ensuring top-notch customer service.
- Company: Join MERKUR Slots, a leader in the gaming industry with a focus on teamwork.
- Benefits: Enjoy 28 days holiday, bonuses, career progression, and discounts at retailers.
- Other info: Flexible hours with opportunities for growth and a supportive team culture.
- Why this job: Make an impact in a fun environment while developing your skills and career.
- Qualifications: Experience in retail or hospitality, cash handling, and a passion for learning.
Job Title and Basic Information
Position: Keyholder – Kettering
Hours per week: 40
Pay rate: £13.08-£14.08 per hour; night rate £14.08 per hour (23:00-06:00)
About the Role
Keyholder responsible for opening, trading and closing the venue, housekeeping, cash handling, assisting with bingo or catering, monitoring customer behaviour, ensuring health and safety compliance, administration with 100% accuracy, promotions and customer service excellence, and promoting responsible gambling.
Key Responsibilities
- Take full responsibility for the opening, trading and closure of the venue in the absence of the Venue Manager/Assistant Manager.
- Ensure that the venue housekeeping is always of the highest possible standard, regularly cleaning gaming equipment, floors, walls and other surfaces.
- Issue customers with change as required and control any personal float allocated, in accordance with company procedures.
- Assist with bingo, catering or any other duties as required or directed by the Venue/Duty Manager.
- Payout for machine faults in line with company procedures when authorised by the Venue/Duty Manager.
- Monitor the actions and behaviour of customers, noting any behaviour considered to be suspicious and/or disruptive, and report this behaviour to the Venue Manager.
- Ensure all health and safety procedures are adhered to, reporting any potential hazards to the Venue Manager.
- Assist with any administration as required to 100% accuracy.
- Help ensure that promotions run smoothly and are a success.
- Ensure that customer service is carried out in line with company standards and results in customer delight.
- Ensure that customer complaints are brought to the attention of a member of management as quickly as possible.
- Maintain a high standard of personal presentation ensuring the Company’s dress code is always adhered to.
- Promote awareness of Responsible Gambling strategies and procedures.
Qualifications and Experience
- Flexible and able to work on a rota basis that includes weekends and bank holidays.
- Capable of working on own initiative, as well as part of a team.
- Experience working in a similar role in retail, hospitality or gambling sector.
- Keen to learn and progress.
- Eager to support the training of others.
- Be a role model for the team.
- Experience in cash handling.
- Industry and compliance training will be given.
Benefits
- 28 days holiday (including bank holidays)
- Quarterly bonus scheme
- Excellent career progression opportunities
- Contributory pension scheme
- Life assurance
- Discounts with high street retailers and restaurants through our benefits portal
- Employee assistance programme
Equal Opportunity Statement
MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.
Find out more about us and our brand by visiting our website http://merkurcasinouk.com/career-opportunities/.
Apply today and our recruitment team will be in touch!
Merkur Slots Keyholder - Kettering employer: Merkur Slots UK Limited
Merkur Slots UK Limited is an excellent employer, offering a vibrant work culture that prioritises customer satisfaction and teamwork. Located in Edmonton, Greater London, employees enjoy competitive benefits such as 28 days of holiday, quarterly bonuses, and clear pathways for career advancement, making it a rewarding place to grow professionally while contributing to a dynamic gaming environment.
StudySmarter Expert Advice🤫
We think this is how you could land Merkur Slots Keyholder - Kettering
✨Get to Know the Company Culture
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We think you need these skills to ace Merkur Slots Keyholder - Kettering
Some tips for your application 🫡
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As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
