At a Glance
- Tasks: Be the key to an amazing customer experience in a vibrant gaming venue.
- Company: Join MERKUR Slots, a leading name in the gaming industry with a fun culture.
- Benefits: Enjoy competitive pay, bonuses, 28 days holiday, and discounts at top retailers.
- Other info: Flexible hours, including weekends, with comprehensive training provided.
- Why this job: Kickstart your career in a dynamic environment with excellent growth opportunities.
- Qualifications: Great communication skills and a passion for customer service are essential.
The predicted salary is between 28 - 31 £ per hour.
It's fun to work in a company where people truly BELIEVE in what they're doing! We are committed to bringing passion and customer focus to the business. Do you want to be part of an exciting market-leading business that can help your career scale to new heights? Then read on!
Position: Keyholder - Hayes
Hours Per Week: 40
Pay Rate: £13.60- £15.10 per hour
Night Rate: £15.10 per hour between 23:00 and 06:00
At MERKUR Slots, we are passionate about our customers, and we love giving them a warm welcome. Giving customers a great experience comes with ensuring we provide the best service that keeps them coming back to us time after time. Our colleagues are the heart of our venues; that’s why we invest in training (ours is 1st class!) and support you to be the best you can be – don’t worry if you are not an expert within our industry – we will take care of that.
As a Keyholder, you will be working for one of the largest and most respected brands in High Street gaming and will hold the key to making customers feel welcome and help to create the atmosphere needed to deliver a great gaming experience!
We are looking for somebody who can demonstrate excellent communication and people skills and has a passion for providing first-class service.
About you:
- Flexible and able to work on a rota basis that includes weekends and Bank Holidays.
- Able to work on your own initiative, as well as part of a team.
- Experience working in a similar role in retail, hospitality or gambling sector.
- Keen to learn and progress.
- Eager to support the training of others.
- Be a role model for the team.
- Experienced in cash handling.
- Industry and compliance training will be given.
What’s in it for you?
- 28 days holiday (including Bank Holidays).
- Quarterly Bonus Scheme.
- Excellent Career Progression Opportunities.
- Contributory Pension Scheme.
- Life Assurance.
- Discounts with high street retailers and restaurants through our benefits portal.
- Employee assistance programme.
Duties include but are not limited to:
- Take full responsibility for the opening, trading and closure of the venue in the absence of the Venue Manager/ Assistant Manager.
- Ensure that the venue housekeeping is always of the highest possible standard, regularly cleaning gaming equipment, floors, walls and other surfaces.
- Issue customers with change as required and control any personal float allocated, in accordance with company procedures.
- Assist with bingo, catering or any other duties as required or directed by the Venue/Duty Manager.
- Payout for machine faults in line with Company procedures when authorised to do so by the Venue/Duty Manager.
- Monitor the actions and behaviour of customers, noting any behaviour considered to be suspicious and/or disruptive to the smooth operation of the venue and reporting this behaviour to the Venue Manager.
- Ensure that all health and safety procedures are adhered to, reporting any potential hazards to the Venue Manager.
- Assist with any administration as required to 100% accuracy.
- Help ensure that promotions run smoothly and are a success.
- Ensure that customer service is carried out in line with company standards and results in 'customer delight'.
- Ensure that customer complaints are brought to the attention of a member of management as quickly as possible.
- Maintain a high standard of personal presentation ensuring the Company’s dress code is always adhered to.
- Promote awareness of Responsible Gambling strategies and procedures.
Want to know more? Apply today and our recruitment team will be in touch!
MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.
Merkur Slots - Keyholder - Hayes - New Venue employer: Merkur Slots UK Limited
At MERKUR Slots, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued and empowered to excel. With exceptional training programmes, competitive pay rates, and a commitment to career progression, we ensure that our Keyholders in Hayes not only enjoy their roles but also have the opportunity to grow within one of Europe's leading gaming companies. Join us for a rewarding experience where your passion for customer service can truly shine!
StudySmarter Expert Advice🤫
We think this is how you could land Merkur Slots - Keyholder - Hayes - New Venue
✨Tip Number 1
Get to know the company culture! Before your interview, check out MERKUR Slots' social media and website. Understanding their values and what makes them tick will help you connect during your chat.
✨Tip Number 2
Practice your people skills! As a Keyholder, you'll be the face of the venue. Role-play common customer scenarios with a friend to boost your confidence and show off your communication skills.
✨Tip Number 3
Be ready to share your passion for customer service! Think of examples from your past experiences where you went above and beyond for customers. This will show that you’re a perfect fit for the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the MERKUR family!
We think you need these skills to ace Merkur Slots - Keyholder - Hayes - New Venue
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We love candidates who are genuinely excited about providing first-class service and creating a welcoming atmosphere for our customers.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience in retail, hospitality, or the gambling sector. We want to see how your skills align with what we’re looking for, so don’t be shy about showcasing your strengths!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. This helps us get a quick understanding of who you are and what you bring to the table.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Merkur Slots UK Limited
✨Know the Company
Before your interview, take some time to research MERKUR Slots. Understand their values, mission, and what makes them stand out in the gaming industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your People Skills
As a Keyholder, excellent communication and people skills are crucial. Prepare examples from your past experiences where you've successfully interacted with customers or resolved conflicts. This will demonstrate your ability to create a welcoming atmosphere for guests.
✨Be Ready for Situational Questions
Expect questions that assess how you would handle specific situations, such as dealing with difficult customers or managing cash handling. Think of scenarios from your previous roles and how you navigated them, highlighting your problem-solving skills and customer focus.
✨Dress to Impress
First impressions matter! Make sure to dress smartly and adhere to the company's dress code. A professional appearance will reflect your seriousness about the role and your understanding of the importance of personal presentation in the gaming environment.
