At a Glance
- Tasks: Lead the venue's operations, ensuring a top-notch experience for customers.
- Company: Join MERKUR Slots, a vibrant and inclusive gaming environment.
- Benefits: Enjoy 28 days holiday, bonuses, and discounts at popular retailers.
- Other info: Great opportunities for career growth and personal development.
- Why this job: Be a key player in creating memorable experiences for our guests.
- Qualifications: Experience in retail or hospitality, with strong communication skills.
The predicted salary is between 15.1 - 15.1 £ per hour.
Position Keyholder – Greenford. Hours per week: 40 hours. Pay rate: £13.60–£15.10 per hour. Night rate: £15.10 between 23:00 and 06:00.
Responsibilities
- Take full responsibility for opening, trading, and closure of the venue in the absence of the Venue Manager or Assistant Manager.
- Ensure venue housekeeping is maintained at the highest standard, cleaning gaming equipment, floors, walls and other surfaces.
- Issue customers with change and control any personal float allocated, in accordance with company procedures.
- Assist with bingo, catering or any other duties as directed by the Venue/Duty Manager.
- Payout for machine faults in line with company procedures when authorised by the Venue/Duty Manager.
- Monitor customer behaviour, noting any suspicious or disruptive actions, and report this to the Venue Manager.
- Ensure all health and safety procedures are adhered to and report any potential hazards to the Venue Manager.
- Assist with administration to 100% accuracy.
- Help ensure that promotions run smoothly and are successful.
- Deliver customer service in line with company standards, resulting in customer delight.
- Bring customer complaints to the attention of management promptly.
- Maintain a high standard of personal presentation, ensuring the company dress code is always adhered to.
- Promote awareness of Responsible Gambling strategies and procedures.
Qualifications
- Experience in a similar role within retail, hospitality or gambling sector.
- Excellent communication and people skills.
- Flexible to work on a rota basis, including weekends and bank holidays.
- Ability to work independently and as part of a team.
- Willingness to learn and progress.
- Eager to support training of others and act as a role model.
- Experience in cash handling.
- Industry and compliance training will be provided.
Benefits
- 28 days holiday, including bank holidays.
- Quarterly bonus scheme.
- Excellent career progression opportunities.
- Contributory pension scheme.
- Life assurance.
- Discounts with high‑street retailers and restaurants via benefits portal.
- Employee assistance programme.
EEO Statement
MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.
Merkur Slots - Keyholder - Greenford employer: Merkur Slots UK Limited
MERKUR Slots is an exceptional employer that prioritises employee growth and a supportive work culture in Greenford. With competitive pay rates, a quarterly bonus scheme, and comprehensive benefits including a contributory pension and life assurance, employees are encouraged to thrive both personally and professionally. The company fosters a welcoming environment where teamwork and individual contributions are valued, making it an ideal place for those seeking meaningful and rewarding employment.
