Position: Team Member – Maidstone
As a Team Member at MERKUR Slots in Maidstone, you will be the first point of contact for guests, ensuring a welcoming environment and delivering a top‑class gaming experience.
Compensation & Hours
Hours per week: 40. Pay: £12.84‑£13.84 per hour; night rate £13.84 per hour (23:00‑06:00).
Responsibilities
- Maintain housekeeping standards for lighting, floors, walls, gaming equipment and other surfaces.
- Offer service rounds and refreshments in line with brand guidelines.
- Monitor customer behaviour for suspicious or disruptive activity; log incidents per policy.
- Assist with administration, ensuring 100% accuracy.
- Support promotions to run smoothly and successfully.
- Provide customer service that meets company standards, aiming for customer satisfaction.
- Own and resolve problems, escalating appropriately and following the complaints policy.
- Interact with customers during shifts and log interactions per policy.
- Maintain a high standard of personal presentation and dress code.
- Communicate product knowledge to support the customer journey and enjoyment.
- Understand policies on safeguarding, harassment, and discrimination; actively discourage such behaviour.
Qualifications
- Excellent communication and people skills.
- Experience in retail, hospitality, or gambling environments.
- Demonstrated ability to deliver excellent customer service.
- Willingness to learn, develop, and attend industry and compliance training.
- Flexible to work on a rota, including weekends and bank holidays.
- Attention to detail and initiative, both independently and as part of a team.
Benefits
- 28 days holiday (including bank holidays).
- Quarterly bonus scheme.
- Excellent career progression opportunities.
- Contributory pension scheme.
- Life assurance.
- Discounts with high street retailers and restaurants through the benefits portal.
- Employee assistance programme.
EEO Statement
MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground, including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.
To apply, send your CV to our recruitment team.
