At a Glance
- Tasks: Lead a vibrant gaming venue, maximising sales and ensuring top-notch customer service.
- Company: Join MERKUR Slots, a dynamic leader in gaming and entertainment.
- Benefits: Enjoy 28 days holiday, bonuses, and discounts at popular retailers.
- Other info: Great career progression opportunities in a supportive work environment.
- Why this job: Be part of a fun team, making your venue the best place to be.
- Qualifications: Management experience in retail or hospitality is a plus.
The predicted salary is between 40060 - 40060 £ per year.
It’s fun to work in a company where people truly BELIEVE in what they’re doing! Please come and work for us. We’re committed to bringing passion and customer focus to the business.
Salary: £40,060.80 per annum - Plus Bonus opportunities.
Hours per week: 45.
MERKUR Slots is part of the MERKUR Group, a leading gaming and entertainment company with a presence in multiple countries. This role is based in the UK and involves managing a licensed gaming centre.
About you
- Maximising sales in the venue through a range of marketing and promotional activity.
- Ensuring the very highest standards of presentation and customer services.
- Management experience within retail, hospitality or the gambling sector is desired.
- Experience with management reporting and administration.
- Experienced managing a team.
- Experience with creating staff rotas.
- Excellent communication and organisational skills.
- Ability to be flexible and adaptable.
- Understanding of budgeting as well as Profit and Loss reports.
- Flexibility to work both day and night shifts (if your venue is a 24-hour operation).
Responsibilities
- Overall responsibility for the performance and profitability of a licensed gaming centre.
- Champion company standards and best practice within the venue.
- Ensure marketing, promotional activities and events are delivered correctly.
- Maintain physical and personal security.
- Control cash/assets and minimise risk of loss.
- Provide excellent customer service at all times and build relationships with regular customers.
- Operate in accordance with LCCP (License conditions).
- Develop and train the team in line with launches and company policy.
- Ensure staff are properly managed and address performance or misconduct promptly and professionally.
- Recruitment and training of new team members for the venue.
- Monitor market and competitor activity.
- Ensure venue cash collections are carried out according to company procedures.
- Monitor and analyse machine income levels and achieve KPIs and audits (including international, compliance, etc.).
- Adhere to health and safety practices to operate the venue safely.
- Complete administration tasks to required standards and timelines.
- Promote safeguarding and social responsibility measures.
- Respond positively and promptly to customer feedback/enquiries.
- Maintain high standards of personal presentation and ensure staff adhere to the brand dress code.
- Discourage harassment, bullying, victimisation or discrimination of any kind against employees, management or customers.
Benefits
- 28 days holiday (including Bank Holidays).
- Quarterly Bonus Scheme.
- Excellent Career Progression Opportunities.
- Contributory Pension Scheme.
- Life Assurance.
- Discounts with high street retailers and restaurants through benefits portal.
- Employee assistance programme.
MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited grounds; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.
MERKUR Casino UK operates a number of venues throughout the UK with over 220 Adult Gaming Centres under the MERKUR Slots brand.
Find out more about us and our brand by visiting our website: merkurcasinouk.com/career-opportunities/
Merkur Slots Venue Manager - Upton Park in London employer: Merkur Slots UK Limited
At MERKUR Slots, we pride ourselves on fostering a vibrant and inclusive work culture where passion for customer service and team collaboration are at the forefront. As a Venue Manager in Upton Park, you will enjoy competitive benefits including a quarterly bonus scheme, excellent career progression opportunities, and a supportive environment that prioritises employee well-being and development. Join us to lead a dynamic team in creating an exceptional gaming experience while enjoying the perks of working for a leading entertainment company.
StudySmarter Expert Advice🤫
We think this is how you could land Merkur Slots Venue Manager - Upton Park in London
✨Tip Number 1
Get to know the company inside out! Before your interview, check out MERKUR Slots' website and social media. Understanding their values and what makes them tick will help you connect during the chat.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. This will help you feel more confident and articulate when discussing your management experience and customer service skills.
✨Tip Number 3
Show off your personality! When you’re in the interview, let your passion for the gaming and entertainment industry shine through. They want someone who’s not just qualified but also genuinely excited about the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows you’re keen and professional, plus it gives you another chance to reiterate why you’d be a great fit for the Venue Manager role.
We think you need these skills to ace Merkur Slots Venue Manager - Upton Park in London
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see that you truly believe in what we do at MERKUR Slots and how you can contribute to making our venue the best in town.
Tailor Your CV:Make sure your CV is tailored to the Venue Manager position. Highlight your management experience in retail, hospitality, or the gambling sector, and don’t forget to mention any relevant skills like budgeting and team training that align with our needs.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you can check out more about our company culture while you’re there!
How to prepare for a job interview at Merkur Slots UK Limited
✨Know Your Venue Inside Out
Before the interview, make sure you research MERKUR Slots and understand their values, mission, and what makes their venues stand out. Familiarise yourself with the Upton Park location specifically, including its customer demographics and any recent promotions or events they've run.
✨Showcase Your Management Skills
Be ready to discuss your previous management experience in retail, hospitality, or the gambling sector. Prepare specific examples of how you've successfully led a team, handled performance issues, or improved customer service standards. This will demonstrate your capability to manage a licensed gaming centre effectively.
✨Demonstrate Customer Focus
Since customer service is key for this role, think of instances where you've gone above and beyond for customers. Be prepared to share how you build relationships with regulars and handle feedback or complaints. This shows that you truly believe in providing an excellent experience for every visitor.
✨Understand the Numbers
Brush up on your budgeting skills and be ready to discuss how you've managed Profit and Loss reports in the past. Understanding financial metrics is crucial for maximising sales and profitability in the venue, so be prepared to talk about how you've used data to drive decisions.
