At a Glance
- Tasks: Lead and mentor a dynamic team while ensuring top-notch customer service.
- Company: Join MERKUR, a leading gaming and entertainment company with a vibrant culture.
- Benefits: Enjoy 28 days holiday, bonuses, career progression, and discounts at retailers.
- Other info: Flexible hours with opportunities for personal and professional growth.
- Why this job: Be part of an exciting industry and make a real impact in a fun environment.
- Qualifications: Experience in supervision and excellent customer service skills required.
The predicted salary is between 15.46 - 15.46 £ per hour.
It's fun to work in a company where people truly BELIEVE in what they're doing! We are committed to bringing passion and customer focus to the business. Do you want to be part of an exciting market-leading business that can help your career scale to new heights? Then read on!
Position: Supervisor Days– Hayes
Hours Per Week: 40
Pay Rate: £13.96 - £15.46 per hour
Night Rate: £15.46 per hour between 23:00 and 06:00
Who Are Merkur?
MERKUR Casino UK Ltd is part of the MERKUR Group, one of Europe's leading gaming and entertainment companies. Headquartered in Germany, the group operates internationally, with a strong presence in Germany alongside numerous other countries including the UK, Spain, the Netherlands, Czech Republic and Serbia. MERKUR Casino UK Ltd operates a number of venues throughout the UK including over 230 adult gaming centres and high street bingo venues, and a number of casinos under the MERKUR Casino brand.
About you:
Working as a Supervisor, some of your main duties will include supporting and mentoring our fantastic Team Members, ensuring targets are achieved and maintaining morale and productivity. Industry and compliance training will be given.
- Proven experience as a supervisor or similar role within the gaming, retail, hospitality, or similar industry
- Excellent customer service skills
- Attention to detail
- Experience with leading and mentoring others
- Ability to be flexible and adaptable
- Flexibility with a 24-hour operation
- A willingness to learn and develop
What's in it for you?
Benefits:
- 28 days holiday (including Bank Holidays)
- Quarterly Bonus Scheme
- Excellent Career Progression Opportunities
- Contributory Pension Scheme
- Life Assurance
- Discounts with high street retailers and restaurants through our benefits portal
- Employee assistance programme
Duties include but are not limited to:
- To take full responsibility for the opening, trading and closure of the venue.
- Assisting the venue manager in the day-to-day activities of the venue.
- Through regular inspection, ensure that interior/exterior standards are maintained at a high level and that all housekeeping standards are adhered to.
- Establish and maintain customer service standards on behalf of the Company and maximise income wherever possible.
- To implement appropriate marketing/promotional activities to maximise revenue opportunities.
- To assist the senior managers to maximise business opportunities within the venue.
- To ensure venue cash collections are carried out in a timely and accurate manner, in accordance with Company procedures.
- To ensure that all Company security procedures are adhered to by all employees.
- To conduct regular, random checks of floats, keys etc on all employees, taking appropriate action where necessary.
- To always ensure the safety of all employees together with the members of the public visiting the venue.
- Ensure that all daily/weekly/periodical administration is completed at the correct time and to the required standard.
- To deal with the day-to-day problems arising from employees within the venue.
- To ensure a good working environment is established.
- To promote the company in a positive manner when dealing with internal and external customers or at any other opportunity.
- To actively manage and promote safeguarding and social responsibility measures whilst maintaining excellent customer service.
- To actively discourage harassment, bullying, victimisation or discrimination of any kind against employees, management or customers on the grounds of race, sex, disability, age, sexual orientation, religion or belief.
Want to know more? Apply today and our recruitment team will be in touch!
MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.
Merkur Slots - Supervisor - Hayes - New Venue in London employer: Merkur Slots UK Limited
At MERKUR Casino UK Ltd, we pride ourselves on fostering a vibrant and inclusive work culture where passion for customer service and employee development are at the forefront. As a Supervisor in our Hayes venue, you'll benefit from excellent career progression opportunities, a competitive pay rate, and a supportive environment that encourages personal growth and teamwork. Join us to be part of a market-leading business that values your contributions and offers a range of benefits including a quarterly bonus scheme and discounts with high street retailers.
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We think you need these skills to ace Merkur Slots - Supervisor - Hayes - New Venue in London
Some tips for your application 🫡
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Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
