At a Glance
- Tasks: Lead a dynamic team to maximise sales and deliver top-notch customer service.
- Company: Join MERKUR Slots, a passionate and supportive gaming company.
- Benefits: Enjoy 28 days holiday, bonuses, and excellent career progression.
- Other info: Flexible shifts and a commitment to a safe, inclusive workplace.
- Why this job: Make a real impact in a fun environment while developing your leadership skills.
- Qualifications: Management experience in retail, hospitality, or gaming is essential.
The predicted salary is between 36340 - 36340 £ per year.
Salary: £36,340.20 per annum plus bonus opportunities
Hours per week: 45
About MERKUR Slots we are passionate about our customers and we invest in training to support our colleagues to be the best they can be.
As Venue Manager you will maximize sales, ensure the highest standards of presentation and customer service, and lead the team to achieve KPIs.
Responsibilities
- Overall responsibility for the performance and profitability of a licensed gaming centre
- Champion company standards and best practice within the venue
- Deliver marketing, promotional activities and events correctly
- Maintain physical and personal security; control cash/assets and minimise risk of loss
- Provide excellent customer service and build relationships with regular customers
- Operate in accordance with LCCP
- Develop and train the team to launch, refresh and align with company policy
- Manage staff and address poor performance or misconduct promptly and professionally
- Recruit and train new team members
- Maintain market and competitor awareness
- Ensure cash collections comply with company procedures
- Monitor and analyse machine income levels
- Achieve KPIs and audits, including compliance
- Adhere to health and safety practices and ensure a safe venue
- Complete administration tasks on time and to required standard
- Promote safeguarding and social responsibility measures
- Respond to customer feedback promptly and appropriately
- Maintain high standards of personal presentation and brand dress code
- Discourage harassment, bullying, victimisation or discrimination of any kind
Qualifications
- Management experience within retail, hospitality or the gambling sector
- Experience with management reporting and administration
- Experience managing a team
- Experience creating staff rotas
- Excellent communication and organisational skills
- Understanding of budgeting and P&L reporting
- Ability to work to budgeted targets
- Flexibility and adaptability; willingness to work different shift patterns
Benefits
- 28 days holiday (including Bank Holidays)
- Quarterly bonus scheme
- Excellent career progression opportunities
- Contributory pension scheme
- Life assurance
- Discounts with retailers and restaurants through benefits portal
- Employee assistance programme
Equal Opportunity
MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground, including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.
Merkur Slots Venue Manager - Kings Lynn in King's Lynn employer: Merkur Slots UK Limited
At MERKUR Slots, we pride ourselves on fostering a dynamic and inclusive work environment in Kings Lynn, where our Venue Managers are empowered to lead their teams to success while enjoying excellent career progression opportunities. With a strong focus on training and development, alongside competitive benefits such as a quarterly bonus scheme and a contributory pension, we ensure that our employees feel valued and supported in their roles. Join us to be part of a company that champions customer service excellence and promotes a culture of respect and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Merkur Slots Venue Manager - Kings Lynn in King's Lynn
✨Get a Taste of the Scene
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We think you need these skills to ace Merkur Slots Venue Manager - Kings Lynn in King's Lynn
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
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How to prepare for a job interview at Merkur Slots UK Limited
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✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
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Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
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In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
