At a Glance
- Tasks: Lead a vibrant gaming venue, driving sales and ensuring top-notch customer service.
- Company: Join MERKUR Slots, a leading name in gaming and entertainment across the UK.
- Benefits: Enjoy 28 days holiday, bonuses, career progression, and discounts at high street retailers.
- Other info: Flexible shifts and a commitment to a safe, inclusive workplace.
- Why this job: Make your mark in a fun environment while developing your leadership skills.
- Qualifications: Management experience in retail or hospitality is a plus; strong communication skills are essential.
The predicted salary is between 36340 - 36340 £ per year.
Salary: £36,340.20 per annum plus bonus opportunities.
Hours per week: 45.
MERKUR Casino UK Ltd is part of the MERKUR Group, a leading gaming and entertainment company with venues across the UK.
Purpose – You will maximise sales through marketing and promotional activity, ensuring the highest standards of presentation and customer service. Your aim is to make the venue the best in town for customers and staff.
Qualifications
- Ability to work to budgeted targets
- Management experience within retail, hospitality or the gambling sector is desired
- Experience with management reporting and administration
- Experienced managing a team
- Experience with creating staff rotas
- Excellent communication and organisational skills
- Ability to be flexible and adaptable
- Understanding of budgeting as well as Profit and Loss reports
- Flexibility to work both day and night shifts (if your venue is a 24-hour operation)
Benefits
- 28 days holiday (including Bank Holidays)
- Quarterly Bonus Scheme
- Excellent Career Progression Opportunities
- Contributory Pension Scheme
- Life Assurance
- Discounts with high street retailers and restaurants through our benefits portal
- Employee assistance programme
Duties
- Overall responsibility for the performance and profitability of a licensed gaming centre
- Champion company standards and best practice within venue
- Marketing, promotional activities and events are delivered correctly
- Physical and personal security is maintained
- Cash/assets are controlled, and any risk of loss is minimised
- Excellent customer service at all times, building and maintaining relationships with regular customers
- Operate in accordance with LCCP
- Development of your team and training to be completed in line with launches, refreshed and in line with company policy
- Ensure that staff are being properly managed and any instances of poor performance or misconduct are dealt with in a timely and professional manner
- Recruitment and training of any new team members for your venue
- Market and competitor awareness
- Ensure venue cash collections are carried out in accordance with Company procedures
- Monitor and analyse machine income levels
- Achieve KPI and audits, including international compliance, etc.
- Adhere to all health and safety practices and procedures ensuring the venue operates in a safe manner
- Ensure that all administration tasks are completed at the correct time and to the required standard
- Actively manage and promote safeguarding and social responsibility measures
- Respond positively, promptly and appropriately to all customer feedback / enquiries
- Maintain a high standard of personal presentation and ensure that all employees always adhere to the brand dress code
- Actively discourage harassment, bullying, victimisation or discrimination of any kind against employees, management or customers on the grounds of race, sex, disability, age, sexual orientation, religion or belief
MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.
Merkur Slots - Venue Manager in King's Lynn employer: Merkur Slots UK Limited
MERKUR Casino UK Ltd is an exceptional employer, offering a vibrant work culture that prioritises employee development and well-being. With competitive benefits such as a quarterly bonus scheme, generous holiday allowance, and opportunities for career progression, you will thrive in a supportive environment dedicated to excellence in customer service and team collaboration. Located in the heart of the UK, our venues provide a dynamic atmosphere where your contributions directly impact the success of the business and the satisfaction of our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Merkur Slots - Venue Manager in King's Lynn
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
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Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
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We think you need these skills to ace Merkur Slots - Venue Manager in King's Lynn
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Merkur Slots UK Limited and how your skills can contribute to our team's success. We're after that genuine connection!
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How to prepare for a job interview at Merkur Slots UK Limited
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In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
