At a Glance
- Tasks: Create a welcoming atmosphere and deliver top-notch customer service in a fun gaming environment.
- Company: Join MERKUR Slots, part of the Gauselmann Group, where passion meets customer focus.
- Benefits: Enjoy 28 days holiday, bonuses, career progression, and discounts at high street retailers.
- Other info: Flexible hours with a supportive work culture that promotes inclusivity and teamwork.
- Why this job: Be part of a dynamic team that values your contribution and offers growth opportunities.
- Qualifications: Great communication skills and a passion for service; retail or hospitality experience is a plus.
The predicted salary is between 12 - 13 £ per hour.
It's fun to work in a company where people truly BELIEVE in what they're doing! Please come and work for us. We’re committed to bringing passion and customer focus to the business.
Position: Team Member - Kings Lynn
Hours per week: 20
Pay rate: £12.33 - £13.33 per hour. Night rate: £13.33 per hour between 23:00 and 06:00.
MERKUR Slots is a part of the Gauselmann Group, focused on delivering excellent customer service in a safe, modern environment across venues in the UK.
About the Role
Working as a Team Member you help create the atmosphere needed to deliver a great gaming experience, ensuring customers feel welcome and receive high-quality service.
- Ensure the venue is kept to the highest possible standard through regular cleaning of gaming equipment, floors, walls and other surfaces (housekeeping).
- Deliver service rounds and refreshments in line with brand guidelines.
- Monitor customer behaviour for any actions considered suspicious or disruptive and act in line with venue policies.
- Assist with administration as required to achieve 100% accuracy.
- Support promotions to run smoothly and be a success.
- Provide customer service in line with company standards, aiming for customer satisfaction.
- Own and resolve problems, escalating when appropriate according to the complaints policy.
- Interact with customers during shifts and document interactions as required by policies.
- Maintain a high standard of personal presentation and adhere to the brand dress code while on duty.
- Build product knowledge to support the customer journey and enjoyment.
- Understand and comply with company policies and procedures around safeguarding and challenge 25.
- Actively discourage harassment, victimisation or discrimination against employees, management or customers on protected grounds.
Qualifications and Requirements
- Excellent communication and people skills with a passion for first-class service.
- Flexible and able to work on a rota basis, including weekends and Bank Holidays.
- Ability to work on initiative and as part of a team.
- Experience in retail, hospitality or gambling environments is desirable.
- Willingness to learn and develop; attention to detail.
- Industry and compliance training will be provided.
Benefits
- 28 days holiday (including Bank Holidays).
- Quarterly Bonus Scheme.
- Excellent Career Progression Opportunities.
- Contributory Pension Scheme.
- Life Assurance.
- Discounts with high street retailers and restaurants through benefits portal.
- Employee assistance programme.
MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited grounds; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.
If you like wild growth and working with happy, enthusiastic over-achievers, you’ll enjoy your career with us!
Our focus is on providing our customers excellent customer service in a safe and modern environment, with teams that work together to deliver an exceptional customer experience.
Merkur Slots Team Member - Part Time - Kings Lynn in King's Lynn employer: Merkur Slots UK Limited
At MERKUR Slots in Kings Lynn, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued and encouraged to grow. With competitive pay rates, a comprehensive benefits package including a quarterly bonus scheme, and excellent career progression opportunities, we are dedicated to creating a rewarding environment for our employees. Join us to be part of a passionate team that believes in delivering exceptional customer service while enjoying the perks of working in a modern and safe venue.
StudySmarter Expert Advice🤫
We think this is how you could land Merkur Slots Team Member - Part Time - Kings Lynn in King's Lynn
✨Tip Number 1
Get to know the company! Before your interview, check out MERKUR Slots' website and social media. Understanding their values and what they stand for will help you connect better during your chat.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your passion for customer service.
✨Tip Number 3
Show off your personality! When you meet the team, let your enthusiasm shine through. They’re looking for someone who fits into their fun and vibrant culture, so don’t be afraid to be yourself.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows you’re genuinely interested in the role and helps keep you on their radar as they make their decision.
We think you need these skills to ace Merkur Slots Team Member - Part Time - Kings Lynn in King's Lynn
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for customer service shine through! We love seeing candidates who are genuinely excited about creating a great gaming experience for our customers.
Tailor Your Application:Make sure to customise your application to highlight relevant experience in retail, hospitality, or any customer-facing roles. We want to see how your skills align with what we do at MERKUR Slots!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key skills and experiences stand out without unnecessary fluff.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on your journey with MERKUR Slots.
How to prepare for a job interview at Merkur Slots UK Limited
✨Know the Company
Before your interview, take some time to research MERKUR Slots and the Gauselmann Group. Understand their values, mission, and what makes them stand out in the gaming industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
Since the role focuses heavily on customer service, be prepared to share specific examples from your past experiences where you provided excellent service. Think about times when you resolved a customer issue or went above and beyond to ensure satisfaction. This will demonstrate your passion for delivering first-class service.
✨Dress to Impress
Make sure to adhere to the brand's dress code during your interview. A smart appearance reflects your understanding of the company's standards and shows that you take the opportunity seriously. Plus, it sets a positive tone for your interaction with the interviewers.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
