At a Glance
- Tasks: Keep our gaming venue spotless and provide top-notch customer service.
- Company: Join MERKUR Slots, a leading name in gaming and entertainment across Europe.
- Benefits: Enjoy 28 days holiday, bonuses, and discounts at high-street retailers.
- Other info: Flexible hours with opportunities for career progression and personal development.
- Why this job: Be part of a fun team and gain valuable experience in the gaming industry.
- Qualifications: Great communication skills and a passion for delivering excellent service.
The predicted salary is between 12 - 13 £ per hour.
Position Overview
Team Member – Part Time – Kettering
Hours per week: 24
Pay Rate: £12.84 – £13.84 per hour
Night Rate: £13.84 per hour (between 23:00 and 06:00)
Company
MERKUR Slots is part of the MERKUR Group, one of Europe’s leading gaming and entertainment companies. We operate a number of venues throughout the UK, including high street bingo venues and casino facilities.
Responsibilities
- Maintain venue housekeeping to the highest standard, regularly cleaning gaming equipment, floors, walls and surfaces.
- Ensure service rounds and refreshments are offered in line with brand guidelines.
- Monitor customer behaviour, noting any suspicious or disruptive behaviour.
- Assist with administration tasks, ensuring 100% accuracy.
- Support promotion execution to ensure smooth operation and success.
- Deliver customer service in line with company standards, aiming for high satisfaction.
- Own and resolve problems, escalating appropriately in accordance with the complaints policy.
- Interact with customers throughout the shift, logging interactions as required by policy.
- Maintain a high standard of personal presentation and adhere to brand dress code during duty.
- Achieve and impart great product knowledge to support the customer journey and enjoyment.
- Gain a good understanding of safeguarding policies and challenge any harassment, victimisation or discrimination.
Qualifications
- Excellent communication and people skills.
- Passion for delivering first‑class service.
- Flexibility to work on a rota basis that includes weekends and bank holidays.
- Ability to work independently and as part of a team.
- Experience in retail, hospitality or gambling environments.
- Experience delivering excellent customer service.
- Willingness to learn, develop, and receive industry and compliance training.
Benefits
- 28 days holiday (including bank holidays)
- Quarterly bonus scheme
- Excellent career progression opportunities
- Contributory pension scheme
- Life assurance
- Discounts with high‑street retailers and restaurants via our benefits portal
- Employee assistance programme
Equal Opportunity
MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground, including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation, or any other basis protected by law or prohibited by company policy. We are committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.
Merkur Slots Team Member - Part Time - Kettering employer: Merkur Slots UK Limited
MERKUR Slots is an exceptional employer, offering a vibrant work culture in Kettering that prioritises employee satisfaction and growth. With competitive pay rates, a generous holiday allowance, and a commitment to career progression, team members can thrive in a supportive environment while enjoying unique benefits such as discounts with high-street retailers. Join us to be part of a dynamic team dedicated to delivering first-class service in the gaming and entertainment industry.
StudySmarter Expert Advice🤫
We think this is how you could land Merkur Slots Team Member - Part Time - Kettering
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on MERKUR Slots. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your excellent communication skills and passion for delivering first-class service, as these are key for the role.
✨Tip Number 3
Dress to impress! Make sure you adhere to the brand dress code during your interview. Looking sharp not only boosts your confidence but also shows that you respect the company's standards.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the team!
We think you need these skills to ace Merkur Slots Team Member - Part Time - Kettering
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of humour or a personal touch can make your application stand out.
Tailor Your Application:Make sure to tailor your application to the Team Member role at MERKUR Slots. Highlight your relevant experience in customer service and any skills that match the job description. We love seeing how you connect your background to what we do!
Be Clear and Concise:Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Merkur Slots UK Limited
✨Know the Company Inside Out
Before your interview, take some time to research MERKUR Slots and its values. Understand their commitment to customer service and how they operate their venues. This will not only show your enthusiasm but also help you align your answers with what they’re looking for.
✨Show Off Your People Skills
As a Team Member, you'll be interacting with customers regularly. Prepare examples of how you've delivered excellent customer service in the past. Think about situations where you resolved issues or made someone's day better – these stories will resonate well during your interview.
✨Dress to Impress
Since personal presentation is key in this role, make sure you dress smartly for your interview. Adhering to a professional appearance shows that you understand the brand's standards and are serious about the position.
✨Be Ready for Scenario Questions
Expect questions that assess your ability to handle various situations, like dealing with disruptive behaviour or ensuring high standards of cleanliness. Practise your responses to these scenarios, focusing on how you would maintain a positive environment for customers.
