At a Glance
- Tasks: Ensure a clean and welcoming venue while providing top-notch customer service.
- Company: Join MERKUR Slots, a vibrant and inclusive workplace.
- Benefits: Enjoy 28 days holiday, bonuses, and discounts at popular retailers.
- Other info: Flexible hours with opportunities for career growth and development.
- Why this job: Be part of a fun team and make customers smile every day.
- Qualifications: Great communication skills and a passion for excellent service.
The predicted salary is between 13.84 - 13.84 £ per hour.
Position: Team Member – Part Time – Ilkeston
Hours per week: 16
Pay rate: £12.84 – £13.84 per hour. Night rate (23:00–06:00): £13.84 per hour.
Responsibilities
- Ensure venue housekeeping is of the highest standard, regularly cleaning gaming equipment, floors, walls and other surfaces.
- Provide service rounds and refreshments in line with brand guidelines.
- Monitor customer actions and behaviour, noting any suspicious or disruptive behaviour.
- Assist with administration to 100% accuracy.
- Help ensure promotions run smoothly and are successful.
- Deliver customer service in line with company standards, achieving customer satisfaction.
- Own and resolve problems, escalating where appropriate and in accordance with the complaints policy.
- Interact with customers throughout the shift, intervene as appropriate, and log interactions in compliance with policy.
- Maintain a high standard of personal presentation, ensuring the brand dress code is always adhered to.
- Achieve, maintain and impart great product knowledge to support the customer journey and enjoyment.
- Gain a good understanding of all company policies and procedures around safeguarding.
- Actively discourage harassment, victimisation or discrimination against employees, management or customers on the grounds of race, sex, disability, age, sexual orientation, religion or belief.
Qualifications
- Excellent communication and people skills.
- Passion for providing first‑class service.
- Ability to work on a rota basis that includes weekends and bank holidays.
- Ability to work on own initiative and as part of a team.
- Experience working in retail, hospitality or gambling environment.
- Experience delivering excellent customer service.
- Willingness to learn and develop.
- Flexibility and dedication.
- Attention to detail.
- Industry and compliance training will be given.
Benefits
- 28 days holiday, including bank holidays.
- Quarterly bonus scheme.
- Excellent career progression opportunities.
- Contributory pension scheme.
- Life assurance.
- Discounts with high‑street retailers and restaurants via benefits portal.
- Employee assistance programme.
Equal Opportunity Statement
MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground, including but not limited to age, disability, gender re‑assignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.
Merkur Slots Team Member - Part Time - Ilkeston employer: Merkur Slots UK Limited
MERKUR Slots is an exceptional employer located in Ilkeston, offering a vibrant work culture that prioritises employee satisfaction and growth. With competitive pay rates, a generous benefits package including 28 days of holiday and a quarterly bonus scheme, as well as excellent career progression opportunities, team members can thrive in a supportive environment that values diversity and inclusivity.
StudySmarter Expert Advice🤫
We think this is how you could land Merkur Slots Team Member - Part Time - Ilkeston
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Merkur Slots UK Limited and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Merkur Slots UK Limited and let us see your personality shine through!
We think you need these skills to ace Merkur Slots Team Member - Part Time - Ilkeston
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Merkur Slots UK Limited.
Get Familiar with Our Brand:Before applying, take some time to learn about Merkur Slots UK Limited and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Merkur Slots UK Limited
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Merkur Slots UK Limited.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Merkur Slots UK Limited will surely appreciate.
