At a Glance
- Tasks: Join our team to maintain venue standards and deliver top-notch customer service.
- Company: MERKUR Slots, a vibrant and inclusive gaming environment.
- Benefits: Earn up to £13.84 per hour, enjoy 28 days holiday, and access discounts.
- Other info: Flexible shifts, excellent career progression, and a supportive work culture.
- Why this job: Be part of a fun team, work flexible hours, and grow your career.
- Qualifications: Great communication skills and a passion for customer service are essential.
The predicted salary is between 13.84 - 13.84 £ per hour.
Position Overview
Team Member Nights – Part Time – Huddersfield.
Work 16 hours per week on a rota basis, predominantly between 23:00 and 06:00.
Pay ranges from £12.84 to £13.84 per hour, with a night rate of £13.84 for shifts between 23:00 and 06:00.
Responsibilities
- Maintain venue housekeeping to the highest standard, cleaning gaming equipment, floors, walls and other surfaces.
- Deliver service rounds and refreshments in line with brand guidelines.
- Monitor customer actions and behaviour, noting any suspicious or disruptive behaviour.
- Assist with administration as required, ensuring 100% accuracy.
- Help ensure promotions run smoothly and are successful.
- Provide customer service that meets company standards and achieves customer satisfaction.
- Own and resolve problems, escalating appropriately according to the complaints policy.
- Interact with customers during your shift and intervene when necessary; log interactions in accordance with company policies.
- Maintain a high standard of personal presentation and adhere to the brand dress code while on duty.
- Acquire, maintain and share product knowledge to support the customer journey and enjoyment.
- Understand all company policies and procedures around safeguarding and challenge.
- Actively discourage harassment, victimisation or discrimination against employees, management or customers on the grounds of race, sex, disability, age, sexual orientation, religion or belief.
Qualifications
- Excellent communication and people skills, and a passion for providing first‑class service.
- Flexible and able to work on a rota basis, including weekends and Bank Holidays.
- Capable of working independently as well as part of a team.
- Experience in retail, hospitality or gambling environments.
- Experience delivering excellent customer service.
- Willingness to learn and develop within the role.
- Dedicated and attentive to detail.
- Industry and compliance training will be provided.
Benefits
- 28 days holiday, including Bank Holidays.
- Quarterly bonus scheme.
- Excellent career progression opportunities.
- Contributory pension scheme.
- Life assurance.
- Discounts with high street retailers and restaurants through our benefits portal.
- Employee assistance programme.
- Equal Opportunities
MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground, including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by company policy.
MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.
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StudySmarter Expert Advice🤫
We think this is how you could land Merkur Slots Team Member Nights - Part Time - Huddersfield
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Merkur Slots UK Limited and show off your personality in person.
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Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Merkur Slots UK Limited and let us see your personality shine through!
We think you need these skills to ace Merkur Slots Team Member Nights - Part Time - Huddersfield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Merkur Slots UK Limited.
Get Familiar with Our Brand:Before applying, take some time to learn about Merkur Slots UK Limited and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Merkur Slots UK Limited
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Merkur Slots UK Limited.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Merkur Slots UK Limited will surely appreciate.
