At a Glance
- Tasks: Be the key to an amazing gaming experience and ensure everything runs smoothly at night.
- Company: Join MERKUR Slots, a leading name in gaming and entertainment.
- Benefits: Enjoy 28 days holiday, bonuses, and discounts with top retailers.
- Other info: Great career progression opportunities in a supportive environment.
- Why this job: Make a real impact on customer experiences while developing your skills.
- Qualifications: Flexible, team player with cash handling experience; eager to learn.
The predicted salary is between 15.1 - 15.1 £ per hour.
Hours per week: 40
Pay rate: £13.60–£15.10 per hour
Night rate: £15.10 per hour between 23:00 and 06:00
Merkur Slots is committed to delivering a warm welcome and a great customer experience. The Keyholder will help create the atmosphere needed to deliver a great gaming experience and will hold the key to making customers feel welcome.
Responsibilities
- Take full responsibility for opening, trading and closure of the venue in the absence of the Venue Manager/Assistant Manager.
- Ensure venue housekeeping is of the highest standard; regularly clean gaming equipment, floors, walls and other surfaces.
- Issue customers with change and control any personal float in accordance with company procedures.
- Assist with bingo, catering or other duties as required by the Venue/Duty Manager.
- Payout for machine faults in line with company procedures when authorised.
- Monitor customer actions and behaviour; report any suspicious or disruptive behaviour to the Venue Manager.
- Adhere to health and safety procedures and report potential hazards to the Venue Manager.
- Assist with administration as required to achieve 100% accuracy.
- Support promotions to run smoothly and ensure customer service aligns with company standards, aiming for customer delight.
- Escalate customer complaints to a member of management as quickly as possible.
- Maintain a high standard of personal presentation and ensure the company dress code is observed.
- Promote awareness of Responsible Gambling strategies and procedures.
Qualifications and About You
- Flexible and able to work on a rota basis that includes weekends and bank holidays.
- Ability to work on own initiative as well as part of a team.
- Experience working in a similar role in retail, hospitality or gambling sector.
- Keen to learn and progress; eager to support training of others; be a role model for the team.
- Experience in cash handling.
- Industry and compliance training will be provided.
What’s in it for you?
- Benefits: 28 days holiday (including Bank Holidays); quarterly bonus scheme.
- Excellent career progression opportunities; contributory pension scheme.
- Life assurance; discounts with high street retailers and restaurants through benefits portal.
- Employee assistance programme.
Duties and Standards
- Provide customer service in line with company standards and aim for customer delight; handle complaints promptly with management.
- Maintain the policy on Responsible Gambling; promote awareness and adhere to procedures.
- Promote a safe and welcoming work environment in line with company policy.
About Merkur
MERKUR Slots is part of the MERKUR Group, a leading European gaming and entertainment company. The UK division operates venues across the country including adult gaming centres, high street bingo venues and casinos under the MERKUR Casino brand.
Compliance and Equal Opportunity
MERKUR Slots does not discriminate in hiring and employment on the basis of age, disability, gender identity, race, religion, sex, sexual orientation, or any other protected status. The company is committed to a safe and welcoming work environment where harassment will not be tolerated.
Merkur Slots Keyholder - Nights - Greenford employer: Merkur Slots UK Limited
At Merkur Slots, we pride ourselves on fostering a vibrant and inclusive work culture that prioritises employee growth and development. As a Keyholder in Greenford, you will enjoy competitive pay rates, generous holiday allowances, and a supportive environment that encourages career progression within the dynamic gaming and entertainment industry. Join us to be part of a team that values customer experience and promotes a safe, welcoming atmosphere for both staff and patrons.
