At a Glance
- Tasks: Lead the venue's operations, ensuring top-notch service and safety standards.
- Company: Join MERKUR Slots, a vibrant and inclusive gaming environment.
- Benefits: Enjoy 28 days holiday, bonuses, and discounts at popular retailers.
- Other info: Great opportunities for career growth and personal development.
- Why this job: Be a key player in creating memorable experiences for customers.
- Qualifications: Experience in retail or hospitality, with strong communication skills.
The predicted salary is between 15.1 - 15.1 £ per hour.
Hours per week: 40 hours.
Pay rate: £13.60–£15.10 per hour. Night rate: £15.10 between 23:00 and 06:00.
Responsibilities
- Take full responsibility for opening, trading, and closure of the venue in the absence of the Venue Manager or Assistant Manager.
- Ensure venue housekeeping is maintained at the highest standard, cleaning gaming equipment, floors, walls and other surfaces.
- Issue customers with change and control any personal float allocated, in accordance with company procedures.
- Assist with bingo, catering or any other duties as directed by the Venue/Duty Manager.
- Payout for machine faults in line with company procedures when authorised by the Venue/Duty Manager.
- Monitor customer behaviour, noting any suspicious or disruptive actions, and report this to the Venue Manager.
- Ensure all health and safety procedures are adhered to and report any potential hazards to the Venue Manager.
- Assist with administration to 100% accuracy.
- Help ensure that promotions run smoothly and are successful.
- Deliver customer service in line with company standards, resulting in customer delight.
- Bring customer complaints to the attention of management promptly.
- Maintain a high standard of personal presentation, ensuring the company dress code is always adhered to.
- Promote awareness of Responsible Gambling strategies and procedures.
Qualifications
- Experience in a similar role within retail, hospitality or gambling sector.
- Excellent communication and people skills.
- Flexible to work on a rota basis, including weekends and bank holidays.
- Ability to work independently and as part of a team.
- Willingness to learn and progress.
- Eager to support training of others and act as a role model.
- Experience in cash handling.
- Industry and compliance training will be provided.
Benefits
- 28 days holiday, including bank holidays.
- Quarterly bonus scheme.
- Excellent career progression opportunities.
- Contributory pension scheme.
- Life assurance.
- Discounts with high‑street retailers and restaurants via benefits portal.
- Employee assistance programme.
Merkur Slots - Keyholder - Greenford employer: Merkur Slots UK Limited
At MERKUR Slots in Greenford, we pride ourselves on being an excellent employer that values our team members and fosters a supportive work culture. With competitive pay rates, a quarterly bonus scheme, and comprehensive benefits including a contributory pension and life assurance, we are dedicated to your professional growth and well-being. Join us for a rewarding career where you can thrive in a dynamic environment while delivering exceptional customer service.
We think you need these skills to ace Merkur Slots - Keyholder - Greenford
Customer Service
Communication Skills
Cash Handling
Attention to Detail
Health and Safety Compliance
Teamwork
Flexibility
