At a Glance
- Tasks: Welcome guests, maintain the gaming area, and provide top-notch service during night shifts.
- Company: Join MERKUR Slots at our exciting new venue in Exeter.
- Benefits: Enjoy 28 days holiday, bonuses, and discounts at high-street retailers.
- Other info: Flexible hours with excellent career progression opportunities await you!
- Why this job: Be part of a fun team and create memorable experiences for our guests.
- Qualifications: Great communication skills and a passion for customer service are essential.
The predicted salary is between 13.84 - 13.84 £ per hour.
We are seeking a friendly, enthusiastic, and customer‑focused team member to work at our new venue in Exeter. The role involves welcoming guests, maintaining the gaming area, and providing excellent service during the night shift.
Duties
- Ensure venue housekeeping is of the highest standard; regularly clean gaming equipment, floors, walls and other surfaces.
- Offer service rounds and refreshments in line with brand guidelines.
- Monitor customer behaviour, noting suspicious or disruptive actions and reporting them as required.
- Assist with administration, maintaining 100% accuracy.
- Help promotions run smoothly and achieve success.
- Deliver customer service in line with company standards to achieve high customer satisfaction.
- Own and resolve problems, escalating where appropriate in accordance with the complaints policy.
- Interact with customers during the shift and log such interactions in accordance with policy.
- Maintain a high standard of personal presentation, adhering to the brand dress code while on duty.
- Develop product knowledge to support the customer journey and enjoyment.
- Understand and apply company safeguarding, harassment, victimisation and discrimination policies, actively discouraging inappropriate behaviour on the grounds of race, sex, disability, age, sexual orientation, religion or belief.
Qualifications & Experience
- Excellent communication and people skills.
- Passion for providing first‑class service.
- Flexible and able to work on a rota basis, including weekends and bank holidays.
- Independent and collaborative work style.
- Experience in retail, hospitality or gambling environments.
- Experience delivering excellent customer service.
- Willingness to learn and develop.
- Attention to detail.
- Will receive industry and compliance training.
Benefits
- 28 days holiday (including bank holidays)
- Quarterly bonus scheme
- Excellent career progression opportunities
- Contributory pension scheme
- Life assurance
- Discounts with high‑street retailers and restaurants through our benefits portal
- Employee assistance programme
MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.
Merkur Slots Team Member - Nights - Exeter employer: Merkur Slots UK Limited
At MERKUR Slots, we pride ourselves on being an excellent employer, offering a vibrant work culture that values customer service and teamwork. Our new venue in Exeter provides a supportive environment with opportunities for career progression, competitive pay rates, and a comprehensive benefits package including a quarterly bonus scheme and discounts with high-street retailers. Join us to be part of a dynamic team where your contributions are recognised and rewarded, all while ensuring a safe and inclusive workplace for everyone.
StudySmarter Expert Advice🤫
We think this is how you could land Merkur Slots Team Member - Nights - Exeter
✨Get a Taste of the Scene
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We think you need these skills to ace Merkur Slots Team Member - Nights - Exeter
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
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How to prepare for a job interview at Merkur Slots UK Limited
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✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
