At a Glance
- Tasks: Supervise venue operations, ensuring top-notch customer service and safety standards.
- Company: Join MERKUR Slots, a vibrant venue dedicated to customer satisfaction.
- Benefits: Enjoy 28 days holiday, bonuses, and discounts at popular retailers.
- Other info: Flexible shifts with great career progression opportunities await you!
- Why this job: Be part of a dynamic team and develop your leadership skills in a fun environment.
- Qualifications: Experience in supervision and excellent customer service skills required.
The predicted salary is between 14.53 - 14.53 £ per hour.
Hours per week: 30
Pay rate: £13.53 – £14.53 per hour
Night rate (23:00–06:00): £14.53 per hour
About the Venue
At MERKUR Slots we are passionate about our customers and strive to give them a warm welcome. We invest in training to help you be the best you can be.
Responsibilities
- Take full responsibility for the opening, trading and closure of the venue.
- Assist the venue manager in the day‑to‑day activities.
- Conduct regular inspections to maintain high interior and exterior standards and ensure housekeeping standards are upheld.
- Establish and maintain customer service standards on behalf of the company and maximise income wherever possible.
- Implement appropriate marketing/promotional activities to maximise revenue opportunities.
- Assist senior managers to maximise business opportunities within the venue.
- Ensure venue cash collections are carried out timely and accurately, in accordance with company procedures.
- Ensure all company security procedures are adhered to by all employees.
- Conduct regular, random checks of floats, keys etc on all employees and take appropriate action where necessary.
- Ensure the safety of all employees together with members of the public visiting the venue.
- Ensure that all daily/weekly/periodic administration is completed on time and to the required standard.
- Deal with the day‑to‑day problems arising from employees within the venue.
- Ensure a good working environment is established.
- Promote the company in a positive manner when dealing with internal and external customers or at any other opportunity.
- Actively manage safeguarding and social responsibility measures while maintaining excellent customer service.
- Discourage harassment, bullying, victimisation or discrimination of any kind against employees, management or customers on the grounds of race, sex, disability, age, sexual orientation, religion or belief.
Qualifications and Skills
- Proven experience as a supervisor or similar role within gaming, retail, hospitality or a similar industry.
- Excellent customer service skills.
- Attention to detail.
- Experience with leading and mentoring others.
- Ability to be flexible and adaptable.
- Flexibility to work both day and night shifts (if your venue is a 24‑hour operation).
- A willingness to learn and develop.
Benefits
- 28 days holiday, including bank holidays.
- Quarterly bonus scheme.
- Excellent career progression opportunities.
- Contributory pension scheme.
- Life assurance.
- Discounts with high‑street retailers and restaurants through our benefits portal.
- Employee assistance programme.
Equal Opportunities Statement
MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.
Merkur Slots Supervisor - Part Time - Nights - Exeter employer: Merkur Slots UK Limited
At MERKUR Slots, we pride ourselves on fostering a supportive and dynamic work environment in Exeter, where our employees are valued and encouraged to grow. With comprehensive training programmes, excellent career progression opportunities, and a commitment to employee well-being through benefits like a contributory pension scheme and life assurance, we ensure that our team members feel empowered and appreciated. Join us for a rewarding part-time role that not only offers competitive pay but also the chance to be part of a passionate team dedicated to delivering exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Merkur Slots Supervisor - Part Time - Nights - Exeter
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Merkur Slots UK Limited and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Merkur Slots Supervisor - Part Time - Nights - Exeter
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Merkur Slots UK Limited that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Merkur Slots UK Limited.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Merkur Slots UK Limited get a sense of who you are beyond your experience!
How to prepare for a job interview at Merkur Slots UK Limited
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Merkur Slots UK Limited and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
