At a Glance
- Tasks: Provide top-notch customer service and maintain a welcoming environment.
- Company: Join MERKUR Slots, a leading gaming and entertainment company with a passion for customers.
- Benefits: Enjoy 28 days holiday, bonuses, career progression, and discounts at high-street retailers.
- Other info: Flexible hours with opportunities for training and personal development.
- Why this job: Be part of a fun team and make a real difference in customer experiences.
- Qualifications: Great communication skills and a passion for excellent service are essential.
The predicted salary is between 13.84 - 13.84 £ per hour.
It's fun to work in a company where people truly BELIEVE in what they're doing! Please come and work for us. We're committed to bringing passion and customer focus to the business.
Position Details
- Team Member - Part Time - Daventry
- Hours Per Week: 30
- Pay Rate: £12.84 - £13.84 per hour
- Night Rate: £13.84 per hour between 23:00 and 06:00
About the Company
MERKUR Slots is passionate about our customers, giving them a warm welcome. We provide a great experience by delivering the best service that keeps them coming back. Our colleagues are the heart of our venues; we invest in first‑class training and support to help you become your best.
About You
- Excellent communication and people skills, and a passion for providing first‑class service.
- Flexible and able to work on a rota basis that includes weekends and Bank Holidays.
- Can work on your own initiative, as well as part of a team.
- Experience in a retail, hospitality or gambling environment.
- Experience delivering excellent customer service.
- Willingness to learn and develop.
- Attention to detail.
Benefits
- 28 days holiday (including Bank Holidays)
- Quarterly Bonus Scheme
- Excellent Career Progression Opportunities
- Contributory Pension Scheme
- Life Assurance
- Discounts with high‑street retailers and restaurants through our benefits portal
- Employee assistance programme
Duties
- Ensure venue housekeeping is always of the highest possible standard, regularly cleaning gaming equipment, floors, walls and other surfaces.
- Ensure service rounds and refreshments are offered in line with brand guidelines.
- Monitor the actions and behaviour of customers, noting any behaviour considered suspicious or disruptive to the smooth operation of the venue.
- Assist with any administration required to 100% accuracy.
- Help ensure promotions run smoothly and are a success.
- Ensure customer service is carried out in line with company standards and results in customer satisfaction.
- Own and resolve problems, escalating where appropriate and in accordance with the complaints policy.
- Interact with customers during your shift and intervene as appropriate. Log interactions in accordance with policies.
- Maintain a high standard of personal presentation, ensuring the brand dress code is always adhered to whilst on duty.
- Achieve, maintain and impart to customers great product knowledge to support the customer journey and enjoyment.
- Gain a good understanding of all company policies and procedures around safeguarding and challenge.
- Actively discourage harassment, victimisation or discrimination against employees, management or customers on the grounds of race, sex, disability, age, sexual orientation, religion or belief.
Equal Opportunity & Safety Statement
MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground, including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.
Merkur Slots Team Member - Part Time - Daventry employer: Merkur Slots UK Limited
At MERKUR Slots in Daventry, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued and empowered. With competitive pay rates, comprehensive training, and excellent career progression opportunities, we are dedicated to ensuring our employees thrive while delivering exceptional customer service. Join us for a rewarding experience that combines passion, teamwork, and the chance to grow within one of Europe's leading gaming and entertainment companies.
StudySmarter Expert Advice🤫
We think this is how you could land Merkur Slots Team Member - Part Time - Daventry
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Merkur Slots UK Limited and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Merkur Slots Team Member - Part Time - Daventry
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Merkur Slots UK Limited that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Merkur Slots UK Limited.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Merkur Slots UK Limited get a sense of who you are beyond your experience!
How to prepare for a job interview at Merkur Slots UK Limited
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Merkur Slots UK Limited and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
