At a Glance
- Tasks: Take charge of venue operations, ensuring top-notch service and safety.
- Company: Join MERKUR Slots, a leader in the gaming industry with a vibrant team culture.
- Benefits: Enjoy 28 days holiday, bonuses, and great career growth opportunities.
- Other info: Flexible hours, including nights and weekends, with training provided.
- Why this job: Be a key player in delivering exceptional customer experiences and promoting responsible gaming.
- Qualifications: Experience in retail or hospitality, with a passion for teamwork and learning.
The predicted salary is between 14.08 - 14.08 £ per hour.
Keyholder – Coventry
Hours per week: 40 hours
Pay rate: £13.08–£14.08 per hour
Night rate (23:00–06:00): £14.08 per hour
About the Role
- Take full responsibility for opening, trading and closure of the venue in the absence of the Venue Manager/Assistant Manager.
- Ensure housekeeping is of the highest standard, cleaning gaming equipment, floors, walls and other surfaces.
- Issue customers with change and control any personal float in accordance with company procedures.
- Assist with bingo, catering or any other duties as required or directed by the Venue/Duty Manager.
- Payout for machine faults in line with company procedures when authorised by the Venue/Duty Manager.
- Monitor customer behaviour, noting any suspicious or disruptive actions and reporting to the Venue Manager.
- Adhere to all health and safety procedures and report any potential hazards.
- Assist with administration to 100% accuracy.
- Ensure promotions run smoothly and are successful.
- Deliver customer service in line with company standards, aiming for customer delight.
- Escalate customer complaints to management promptly.
- Maintain high standard of personal presentation and adhere to the company dress code.
- Promote awareness of Responsible Gambling strategies and procedures.
About You
- Flexible and able to work on a rota basis including weekends and Bank Holidays.
- Able to work independently and as part of a team.
- Experience in a similar role in retail, hospitality or gambling sector.
- Eager to learn, progress and support the training of others.
- Role model for the team.
- Industry and compliance training will be provided.
Benefits
- 28 days holiday (including Bank Holidays)
- Quarterly Bonus Scheme
- Excellent career progression opportunities
- Contributory pension scheme
- Life assurance discounts with high-street retailers and restaurants
- Employee assistance programme
Legal and EEO Statement
MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.
Merkur Slots Keyholder Nights - Coventry employer: Merkur Slots UK Limited
MERKUR Slots is an exceptional employer that prioritises employee growth and a supportive work culture in Coventry. With competitive pay rates, a generous holiday allowance, and a commitment to career progression, employees are encouraged to thrive in their roles while enjoying a safe and inclusive environment. The company also offers unique benefits such as a quarterly bonus scheme and discounts with high-street retailers, making it a rewarding place to work for those seeking meaningful employment.
