At a Glance
- Tasks: Keep our venue looking sharp and provide top-notch customer service.
- Company: Join MERKUR Slots, a leading gaming and entertainment group in the UK.
- Benefits: Enjoy 28 days holiday, bonuses, and discounts at high-street retailers.
- Other info: Flexible hours with excellent career progression opportunities await you.
- Why this job: Be part of a fun team and enhance customer experiences every day.
- Qualifications: Great communication skills and a passion for customer service are key.
The predicted salary is between 14.75 - 14.75 £ per hour.
About the Position
Team Member – Catford
Hours per week: 16
Pay: £13.25 – £14.75 per hour. Night rate (£14.75) applies from 23:00 to 06:00.
Company Overview
MERKUR Slots is part of MERKUR Casino UK Ltd, a leading gaming and entertainment group operating across the UK.
Responsibilities
- Maintain top‑class housekeeping and overall venue appearance.
- Offer service rounds and refreshments in line with brand guidelines.
- Monitor customer behaviour; report suspicious or disruptive actions.
- Provide accurate administration and support promotions.
- Deliver customer service aligned with company standards and achieve high satisfaction.
- Own and resolve customer issues, escalating when necessary.
- Interact with customers throughout the shift and log interactions according to policy.
- Maintain personal presentation and adhere to brand dress code.
- Advise customers on product knowledge to enhance their journey.
- Understand safeguarding policies and promote a harassment‑free environment.
Qualifications and Requirements
- Excellent communication and people skills.
- Experience in retail, hospitality, or gambling environments.
- Demonstrated ability to deliver outstanding customer service.
- Willingness to learn and develop.
- Flexible to work on a rota including weekends and bank holidays.
- Ability to work independently and as part of a team.
- Attention to detail.
- Will receive industry and compliance training.
Benefits
- 28 days holiday (including bank holidays).
- Quarterly bonus scheme.
- Excellent career progression opportunities.
- Contributory pension scheme.
- Life assurance.
- Discounts with high‑street retailers and restaurants via benefits portal.
- Employee assistance programme.
Equal Employment Opportunity
MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground including age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy. We are committed to a safe and welcoming workplace and will not tolerate harassment of any kind.
Merkur Slots - Team Member - Part Time - Catford employer: Merkur Slots UK Limited
MERKUR Slots is an exceptional employer, offering a vibrant work culture in Catford that prioritises employee growth and satisfaction. With competitive pay rates, a generous benefits package including 28 days of holiday, and opportunities for career progression, team members can thrive in a supportive environment that values outstanding customer service and personal development.
StudySmarter Expert Advice🤫
We think this is how you could land Merkur Slots - Team Member - Part Time - Catford
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
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We think you need these skills to ace Merkur Slots - Team Member - Part Time - Catford
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Merkur Slots UK Limited that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Merkur Slots UK Limited.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Merkur Slots UK Limited get a sense of who you are beyond your experience!
How to prepare for a job interview at Merkur Slots UK Limited
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Merkur Slots UK Limited and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
