At a Glance
- Tasks: Open and close the venue, maintain standards, assist customers, and ensure smooth operations.
- Company: Join MERKUR Slots, a leader in the gaming industry with a focus on customer delight.
- Benefits: Enjoy 28 days holiday, bonuses, career progression, and discounts at top retailers.
- Other info: Great opportunities for growth and a supportive team culture.
- Why this job: Be a key player in a fun environment while developing your skills and career.
- Qualifications: Flexible, good communication skills, and experience in retail or hospitality preferred.
Hours per week: 35. Pay rate £13.60–£15.10 per hour. Night rate £15.10 between 23:00 and 06:00.
Responsibilities
- Take full responsibility for opening, trading and closing the venue in the absence of the Venue Manager / Assistant Manager.
- Maintain housekeeping standards; clean gaming equipment, floors, walls, and other surfaces.
- Issue customers with change, control any personal float in accordance with company procedures.
- Assist with bingo, catering or any other duties as required or directed by the Venue/Duty Manager.
- Payout for machine faults in line with company procedures when authorised to do so by the Venue/Duty Manager.
- Monitor customers' actions and behaviour, noting any suspicious or disruptive behaviour and reporting it.
- Ensure all health and safety procedures are adhered to, reporting any hazards.
- Assist with administration as required to 100% accuracy.
- Help ensure that promotions run smoothly and are a success.
- Ensure customer service meets company standards and results in 'customer delight'.
- Ensure customer complaints are brought to the attention of a member of management promptly.
- Maintain a high standard of personal presentation; adhere to the company dress code.
- Promote responsible gambling strategies and procedures.
Qualifications & Skills
- Flexible and able to work on a rota basis that includes weekends and Bank Holidays.
- Good communication and people skills.
- Experience working in a similar role in retail, hospitality or gambling sector.
- Keen to learn and progress.
- Ability to support training of others and be a role model for the team.
- Experience in cash handling.
- Industry and compliance training will be given.
Benefits
- 28 days holiday (including Bank Holidays).
- Quarterly bonus scheme.
- Excellent career progression opportunities.
- Contributory pension scheme.
- Life assurance.
- Discounts with high street retailers and restaurants through our benefits portal.
- Employee assistance programme.
Merkur Slots - Keyholder - Catford employer: Merkur Slots UK Limited
At MERKUR Slots in Catford, we pride ourselves on being an excellent employer that values our team members through a supportive work culture and ample opportunities for career progression. With competitive pay rates, a quarterly bonus scheme, and a comprehensive benefits package including 28 days of holiday and discounts at high street retailers, we ensure our employees feel valued and motivated to grow within the company.
StudySmarter Expert Advice🤫
We think this is how you could land Merkur Slots - Keyholder - Catford
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
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Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
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We think you need these skills to ace Merkur Slots - Keyholder - Catford
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Merkur Slots UK Limited and how your skills can contribute to our team's success. We're after that genuine connection!
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How to prepare for a job interview at Merkur Slots UK Limited
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In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
