At a Glance
- Tasks: Lead a vibrant team, ensuring top-notch service and smooth venue operations.
- Company: Join MERKUR Slots, a dynamic gaming company with a focus on teamwork.
- Benefits: Enjoy 28 days holiday, bonuses, and discounts at popular retailers.
- Other info: Flexible shifts and great career progression opportunities await you!
- Why this job: Be part of an exciting new venue and make a real impact!
- Qualifications: Experience in supervision and a passion for customer service.
The predicted salary is between 15.46 - 15.46 £ per hour.
Hours per Week: 40
Pay Rate: £13.96 - £15.46 per hour
Night Rate: £15.46 per hour between 23:00 and 06:00
Job Overview
We will be opening up a new venue in Catford. We are looking for a Supervisor to join our wonderful venue team. The role involves demonstrating excellent communication and people skills and a passion for providing first‑class service. You must be able to work on your own initiative, as well as part of a team.
Responsibilities
- Support and mentor Team Members, ensuring targets are achieved and maintaining morale and productivity.
- Take full responsibility for the opening, trading and closure of the venue.
- Assist the venue manager in day‑to‑day activities of the venue.
- Ensure interior/exterior standards are maintained and housekeeping standards are adhered to.
- Establish and maintain customer service standards on behalf of the company and maximise income.
- Implement marketing/promotional activities to maximise revenue opportunities.
- Assist senior managers to maximise business opportunities within the venue.
- Ensure cash collections are carried out in a timely and accurate manner.
- Ensure all company security procedures are adhered to by all employees.
- Conduct random checks of floats, keys and other assets, taking appropriate action when necessary.
- Ensure safety of all employees and members of the public visiting the venue.
- Complete daily/weekly/periodical administration to the required standard and timely.
- Deal with day‑to‑day problems arising from employees within the venue.
- Establish a positive working environment.
- Promote the company in a positive manner when dealing with internal and external customers.
- Actively manage and promote safeguarding and social responsibility measures while maintaining excellent customer service.
- Actively discourage harassment, bullying, victimisation or discrimination of any kind against employees, management or customers.
Qualifications
- Proven experience as a supervisor or similar role within the gaming, retail, hospitality, or similar industry.
- Excellent customer service skills.
- Attention to detail.
- Experience with leading and mentoring others.
- Ability to be flexible and adaptable.
- Flexibility to work both day and night shifts (if your venue is a 24‑hour operation).
- Willingness to learn and develop.
Benefits
- 28 days holiday (including bank holidays).
- Quarterly bonus scheme.
- Excellent career progression opportunities.
- Contributory pension scheme.
- Life assurance.
- Discounts with high street retailers and restaurants.
- Employee assistance programme.
Equal Employment Opportunity Statement
MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.
Merkur Slots - Catford - Supervisor employer: Merkur Slots UK Limited
At MERKUR Slots in Catford, we pride ourselves on being an exceptional employer that values our team members and fosters a supportive work culture. With competitive pay rates, a quarterly bonus scheme, and excellent career progression opportunities, we are dedicated to the growth and well-being of our employees. Join us in creating a positive and inclusive environment where your contributions are recognised and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Merkur Slots - Catford - Supervisor
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
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Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
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We think you need these skills to ace Merkur Slots - Catford - Supervisor
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Merkur Slots UK Limited and how your skills can contribute to our team's success. We're after that genuine connection!
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How to prepare for a job interview at Merkur Slots UK Limited
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In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
