At a Glance
- Tasks: Create a welcoming atmosphere and deliver top-notch customer service in a fun gaming environment.
- Company: Join MERKUR Slots, a leading gaming and entertainment company with a vibrant culture.
- Benefits: Enjoy 28 days holiday, monthly bonuses, career progression, and discounts at high street retailers.
- Other info: Dynamic work environment with comprehensive training and support for your growth.
- Why this job: Be part of an exciting team that values passion and customer focus while developing your skills.
- Qualifications: Excellent communication skills, flexibility, and a passion for providing first-class service.
The predicted salary is between 26700 - 28700 £ per year.
It's fun to work in a company where people truly BELIEVE in what they're doing! We are committed to bringing passion and customer focus to the business. Do you want to be part of an exciting market-leading business that can help your career scale to new heights? Then read on!
Position: Team Member - Bristol Broadmead
Hours Per Week: 32
Pay Rate: £12.84- £13.84 per hour
Night Rate: £13.84 per hour between 23:00 and 06:00
At MERKUR Slots we are passionate about our customers, we just love giving them a warm welcome. Giving customers a great experience comes with ensuring we give them the best service that keeps them coming back to us time after time. Our colleagues are the heart of our venues that’s why we invest in training (ours is 1st class!) and support you to be the best you can be – don’t worry if you are not an expert within our industry – we will take care of that.
Working as a Team Member you hold the key to making customers feel welcome and help to create the atmosphere needed to deliver a great gaming experience!
About you:
- We are looking for somebody who can demonstrate excellent communication and people skills and has a passion for providing first-class service.
- We need you to be flexible and able to work on a rota basis that includes weekends and Bank Holidays.
- You must be able to work on your own initiative, as well as part of a team.
- Ability to speak another European language is preferred.
- Experience working in a retail, hospitality or gambling environment.
- Experienced delivering excellent customer service.
- Willingness to learn and develop.
- Flexible and dedicated.
- Attention to detail.
Benefits:
- 28 days holiday (including Bank Holidays)
- Monthly Bonus Scheme
- Excellent Career Progression Opportunities
- Contributory Pension Scheme
- Life Assurance
- Discounts with high street retailers and restaurants through our benefits portal
- Employee assistance programme
Duties include but are not limited to:
- To ensure that the venue housekeeping is always of the highest possible standard, regularly cleaning gaming equipment, floors, walls and other surfaces.
- To ensure service rounds and refreshments are offered in line with brand guidelines.
- To monitor the actions and behaviour of customers, noting any behaviour considered to be suspicious and/or disruptive to the smooth operation of the venue.
- To assist with any administration as required to 100% accuracy.
- To help ensure that promotions run smoothly and are a success.
- To ensure that customer service is carried out in line with company standards and results in 'customer satisfaction'.
- To own and resolve problems, escalating where appropriate and in accordance with the complaints policy.
- To interact with customers through your shift and intervene as appropriate. Such interactions must be logged in accordance with policies.
- To maintain a high standard of personal presentation ensuring the brand dress code is always adhered to, whilst on duty.
- Achieve, maintain and impart to customers great product knowledge to support the customer journey and enjoyment.
- Gain a good understanding of all company policies and procedures around safeguarding and challenge 25.
- To actively discourage harassment, victimisation or discrimination against employees, management or customers on the grounds of race, sex, disability, age, sexual orientation, religion or belief.
Want to know more? Apply today and our recruitment team will be in touch!
MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.
Merkur Slots - Team member 32 hours - Bristol Broadmead employer: Merkur Slots UK Limited
At MERKUR Slots, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued and empowered to excel. With excellent career progression opportunities, comprehensive training, and a supportive environment, we ensure that our employees can thrive while delivering exceptional customer service in the heart of Bristol Broadmead. Join us for a rewarding experience that combines passion, teamwork, and fun in a market-leading business.
StudySmarter Expert Advice🤫
We think this is how you could land Merkur Slots - Team member 32 hours - Bristol Broadmead
✨Tip Number 1
Get to know the company! Before your interview, check out MERKUR's website and social media. Understanding their values and what they stand for will help you connect better during your chat.
✨Tip Number 2
Practice makes perfect! Think about common interview questions and rehearse your answers. Focus on showcasing your customer service skills and how you can contribute to creating a welcoming atmosphere.
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. First impressions matter, and showing that you care about your appearance reflects well on your commitment to the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Merkur Slots - Team member 32 hours - Bristol Broadmead
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm shine through! We want to see that you genuinely care about providing excellent customer service and being part of our team.
Tailor Your CV:Make sure to customise your CV for this role. Highlight any relevant experience in hospitality or retail, and don’t forget to mention your people skills – they’re super important to us!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to spot. No need for fluff!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you can check out more about what we do!
How to prepare for a job interview at Merkur Slots UK Limited
✨Know the Company
Before your interview, take some time to research MERKUR Slots. Understand their values, mission, and what makes them stand out in the gaming industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your People Skills
As a Team Member, excellent communication and people skills are crucial. Prepare examples from your past experiences where you've successfully interacted with customers or worked as part of a team. Highlighting your ability to create a welcoming atmosphere will resonate well with the interviewers.
✨Demonstrate Flexibility
Since the role requires working on a rota basis, including weekends and Bank Holidays, be ready to discuss your availability. Show that you're adaptable and willing to take on different shifts, which is key for a position in a dynamic environment like MERKUR Slots.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the training process, career progression opportunities, or the company culture. This shows that you're engaged and serious about your potential role within the team.
