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- Tasks: Lead a vibrant team, ensuring top-notch customer service and venue operations.
- Company: Join MERKUR Slots, a leading gaming company with a fun and supportive culture.
- Benefits: Enjoy 28 days holiday, bonuses, career progression, and discounts at retailers.
- Other info: Flexible shifts available, with excellent training and development opportunities.
- Why this job: Be part of an exciting new venue and make a real impact on customer experiences.
- Qualifications: Experience in supervision or customer service, with strong communication skills.
The predicted salary is between 28 - 30 £ per hour.
It's fun to work in a company where people truly BELIEVE in what they're doing! We are committed to bringing passion and customer focus to the business. Do you want to be part of an exciting market-leading business that can help your career scale to new heights? Then read on!
We are opening 2 fabulous new Venues in the Bristol Area over the next few weeks and we are on the lookout for supervisors to join our team:
- Position: Supervisor – Bristol Kingswood - NEW VENUE!
- Hours Per Week: 40 - Night Shifts
- Pay Rate: £13.53- £14.53 per hour
- Night Rate: £14.53 per hour between 23:00 and 06:00
- Position: Supervisor – Bristol Broadmead - NEW VENUE!
- Hours Per Week: 30
- Pay Rate: £13.53- £14.53 per hour
- Night Rate: £14.53 per hour between 23:00 and 06:00
At MERKUR Slots we are passionate about our customers, we just love giving them a warm welcome. Giving customers a great experience comes with ensuring we give them the best service that keeps them coming back to us time after time.
Our colleagues are the heart of our venues that’s why we invest in training (ours is 1st class!) and support you to be the best you can be – don’t worry if you are not an expert within our industry – we will take care of that.
We have an opportunity for a Supervisor to join our wonderful venue teams. We are looking for somebody who can demonstrate excellent communication and people skills and has a passion for providing first-class service. You must be able to work on your own initiative, as well as part of a team.
About you:
- Working as a Supervisor some of your main duties will include supporting and mentoring our fantastic Team Members, ensuring targets are achieved and maintaining morale and productivity.
- Proven experience as a supervisor or similar role within the gaming, retail, hospitality, or similar industry
- Excellent customer service skills
- Attention to detail
- Experience with leading and mentoring others
- Ability to be flexible and adaptable
- Flexibility to work both day and night shifts (if your venue is a 24-hour operation)
- A willingness to learn and develop
Benefits:
- 28 days holiday (including Bank Holidays)
- Quarterly Bonus Scheme
- Excellent Career Progression Opportunities
- Contributory Pension Scheme
- Life Assurance
- Discounts with high street retailers and restaurants through our benefits portal
- Employee assistance programme
Duties include but are not limited to:
- To take full responsibility for the opening, trading and closure of the venue.
- Assisting the venue manager in the day-to-day activities of the venue
- Through regular inspection, ensure that interior/exterior standards are maintained at a high level and that all housekeeping standards are adhered to.
- Establish and maintain customer service standards on behalf of the Company and maximise income wherever possible
- To implement appropriate marketing/promotional activities to maximise revenue opportunities.
- To assist the senior managers to maximise business opportunities within the venue.
- To ensure venue cash collections are carried out in a timely and accurate manner, in accordance with Company procedures.
- To ensure that all Company security procedures are adhered to by all employees.
- To conduct regular, random checks of floats, keys etc on all employees, taking appropriate action where necessary.
- To always ensure the safety of all employees together with the members of the public visiting the venue.
- Ensure that all daily/weekly/periodical administration is completed at the correct time and to the required standard.
- To deal with the day-to-day problems arising from employees within the venue.
- To ensure a good working environment is established
- To promote the company in a positive manner when dealing with internal and external customers or at any other opportunity.
- To actively manage and promote safeguarding and social responsibility measures whilst maintaining excellent customer service.
- To actively discourage harassment, bullying, victimisation or discrimination of any kind against employees, management or customers on the grounds of race, sex, disability, age, sexual orientation, religion or belief.
Want to know more? Apply today and our recruitment team will be in touch!
MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.
Merkur Slots Supervisor Nights - Bristol Kingswood employer: Merkur Slots UK Limited
Contact Detail:
Merkur Slots UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Merkur Slots Supervisor Nights - Bristol Kingswood
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on MERKUR Slots. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their exciting journey.
✨Tip Number 2
Practice your people skills! As a Supervisor, you'll need to demonstrate excellent communication and leadership abilities. Role-play common scenarios with friends or family to boost your confidence and prepare for those tricky questions during the interview.
✨Tip Number 3
Show your passion for customer service! Think of examples from your past experiences where you've gone above and beyond for customers. This will highlight your commitment to providing first-class service, which is key for the role at MERKUR Slots.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and keen to join the MERKUR family. Don’t miss out on this fantastic opportunity!
We think you need these skills to ace Merkur Slots Supervisor Nights - Bristol Kingswood
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We love candidates who are genuinely excited about providing top-notch customer service and being part of our team.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience, especially in supervisory roles or customer service. We want to see how your skills align with what we’re looking for at MERKUR Slots!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences stand out without unnecessary fluff.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into the recruitment process smoothly.
How to prepare for a job interview at Merkur Slots UK Limited
✨Know the Company
Before your interview, take some time to research MERKUR Slots. Understand their values, mission, and what makes them stand out in the gaming industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
Since the role focuses heavily on providing first-class service, be prepared to share specific examples from your past experiences where you excelled in customer service. Highlight situations where you went above and beyond to ensure customer satisfaction, as this aligns perfectly with what they’re looking for.
✨Demonstrate Leadership Qualities
As a supervisor, you'll need to lead and mentor others. Think of instances where you've successfully managed a team or resolved conflicts. Be ready to discuss your leadership style and how you motivate others, as this will resonate well with the interviewers.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, training opportunities, and what success looks like in this role. This shows that you’re not just interested in any job, but specifically in contributing to MERKUR Slots’ success.