At a Glance
- Tasks: Provide top-notch customer service and maintain a clean gaming environment.
- Company: Join MERKUR, a leading gaming and entertainment company with a vibrant culture.
- Benefits: Enjoy 28 days holiday, bonuses, and excellent career progression opportunities.
- Other info: Flexible hours and a supportive work environment await you!
- Why this job: Be part of an exciting team and make customers' experiences unforgettable.
- Qualifications: Great communication skills and a passion for customer service are essential.
The predicted salary is between 12 - 14 £ per hour.
Position Overview
Team Member – Part Time – Boston
Hours per week: 16
Pay rate: £12.84 – £13.84 per hour
Night rate: £13.84 per hour (23:00 – 06:00)
About Merkur
MERKUR Casino UK Ltd is part of the MERKUR Group, a leading gaming and entertainment company operating internationally with a strong presence in the UK, Germany, Spain, the Netherlands, Czech Republic and Serbia. MERKUR Casino UK Ltd runs over 230 adult gaming centres and high‑street bingo venues under the MERKUR Casino brand.
Requirements
- Excellent communication and people skills
- Passion for providing first‑class service
- Experience in retail, hospitality or gambling environment
- Experience delivering excellent customer service
- Ability to work on a rota basis including weekends and bank holidays
- Flexible, dedicated, attention to detail
- Willingness to learn and develop
- Ability to work independently and as part of a team
Duties
- Maintain venue housekeeping and cleanliness of gaming equipment, floors, walls and other surfaces.
- Provide service rounds and refreshments in line with brand guidelines.
- Monitor customer behaviour, noting any suspicious or disruptive actions.
- Assist with administration tasks, maintaining 100% accuracy.
- Help promotions run smoothly and achieve success.
- Deliver customer service in line with company standards, ensuring positive customer satisfaction.
- Own and resolve problems, escalating where appropriate and following the complaints policy.
- Interact with customers during shifts and intervene as needed, logging interactions per policy.
- Maintain a high standard of personal presentation and brand dress code adherence.
- Apply product knowledge effectively throughout the customer journey.
- Understand and adhere to company policies on safeguarding and compliance.
- Actively discourage harassment, victimisation or discrimination of any kind.
Benefits
- 28 days holiday, including Bank Holidays
- Quarterly bonus scheme
- Excellent career progression opportunities
- Contributory pension scheme
- Life assurance discounts with retailers and restaurants
- Employee assistance programme
EEO Statement
MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated. MERKUR Slots attracts and employs a diverse and inclusive workforce whilst maintaining a professional approach to customer and employer networks.
Benefit Statement
Every employee is entitled to the full set of benefits that other employees enjoy, and the Employee & Employer Service Team is always available to provide support and information regarding the specific benefits an employee is entitled to. Benefits range from competitive pay to flexible working patterns that combine life and family commitments.
Merkur Slots Team Member - Part Time - Boston employer: Merkur Slots UK Limited
MERKUR Casino UK Ltd is an exceptional employer that prioritises employee well-being and career development, offering a competitive pay rate alongside a comprehensive benefits package including 28 days of holiday and a quarterly bonus scheme. With a strong commitment to fostering a diverse and inclusive work environment in Boston, team members can expect excellent opportunities for growth within the gaming and entertainment industry, all while being part of a supportive and dynamic team culture.
StudySmarter Expert Advice🤫
We think this is how you could land Merkur Slots Team Member - Part Time - Boston
✨Tip Number 1
Get to know the company! Research Merkur and its values. When you walk into that interview, show us you understand what we stand for and how you can contribute to our team.
✨Tip Number 2
Practice your people skills! Since this role is all about customer service, try role-playing with a friend or family member. The more comfortable you are interacting with others, the better you'll shine during your interview.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples from your past jobs in retail or hospitality where you provided excellent service. We love hearing real stories that showcase your skills.
✨Tip Number 4
Don’t forget to ask questions! Show us you're genuinely interested in the role by preparing a few thoughtful questions about the team or the work environment. It’s a great way to make a lasting impression!
We think you need these skills to ace Merkur Slots Team Member - Part Time - Boston
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of enthusiasm and a friendly tone can go a long way in making your application stand out.
Tailor Your Application:Make sure to tailor your application to the job description. Highlight your experience in retail, hospitality, or any relevant field. We love seeing how your skills match what we're looking for, so don’t be shy about connecting the dots!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your key points are easy to spot – we’re busy people too!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there. We can’t wait to hear from you!
How to prepare for a job interview at Merkur Slots UK Limited
✨Know Your Customer Service Basics
Since the role involves delivering excellent customer service, brush up on your customer service skills. Think of examples from your past experiences in retail or hospitality where you went above and beyond for a customer. This will show your passion for providing first-class service.
✨Familiarise Yourself with the Company
Do a bit of research on MERKUR Casino UK Ltd and its values. Understanding their commitment to a safe and welcoming environment will help you align your answers with their company culture during the interview.
✨Prepare for Situational Questions
Expect questions about how you would handle specific situations, like dealing with disruptive customers or maintaining venue cleanliness. Prepare some scenarios where you successfully managed similar challenges, showcasing your problem-solving skills.
✨Dress to Impress
Make sure you adhere to a smart dress code that reflects the brand's image. A professional appearance can make a great first impression and shows that you understand the importance of personal presentation in the gaming and entertainment industry.
