At a Glance
- Tasks: Open and close the venue, ensure top-notch customer service, and maintain a clean environment.
- Company: Join MERKUR Slots, a leading gaming and entertainment company with a vibrant culture.
- Benefits: Enjoy 28 days holiday, bonuses, discounts, and great career progression opportunities.
- Other info: Work in a dynamic environment with a commitment to safety and inclusivity.
- Why this job: Be part of an exciting team that values your growth and offers hands-on training.
- Qualifications: Flexible, team-oriented, and experienced in retail or hospitality; cash handling skills are a plus.
The predicted salary is between 15.1 - 15.1 £ per hour.
Do you want to be part of an exciting market‑leading business that can help your career scale to new heights? Then read on!
Position: Keyholder – Part Time
Hours per week: 32. Pay rate: £13.60 – £15.10 per hour. Night rate: £15.10 per hour for shifts between 23:00 and 06:00.
Company Overview
At MERKUR Slots we are passionate about our customers.
We love giving them a warm welcome and ensuring they have a great experience.
Our colleagues are the heart of our venues – that’s why we invest in first‑class training to support you to be your best.
MERKUR Casino UK Ltd is part of the MERKUR Group, one of Europe’s leading gaming and entertainment companies.
Headquartered in Germany, the group operates internationally with a strong presence in the UK and several other countries.
MERKUR Casino UK Ltd operates a number of venues throughout the UK, including adult gaming centres and high‑street bingo venues.
Qualifications
- Flexible and able to work on a rota basis, including weekends and bank holidays.
- Able to work on own initiative and as part of a team.
- Experience in a similar role in retail, hospitality or gambling sector.
- Keen to learn and progress.
- Eager to support the training of others.
- Be a role model for the team.
- Experience in cash handling.
- Industry and compliance training will be given.
Responsibilities
- Take full responsibility for opening, trading and closing the venue in absence of the Venue Manager / Assistant Manager.
- Ensure venue housekeeping is always of the highest standard, regularly cleaning gaming equipment, floors, walls and other surfaces.
- Issue customers with change as required and control any personal float allocated, in accordance with company procedures.
- Assist with bingo, catering or any other duties as required or directed by the Venue / Duty Manager.
- Payout for machine faults in line with company procedures when authorised by the Venue / Duty Manager.
- Monitor the actions and behaviour of customers, noting any suspicious or disruptive behaviour and reporting it to the Venue Manager.
- Ensure all health and safety procedures are adhered to, reporting any potential hazards to the Venue Manager.
- Assist with any administration required with 100% accuracy.
- Help ensure promotions run smoothly and are a success.
- Ensure customer service is carried out in line with company standards and results in customer delight.
- Ensure customer complaints are brought to the attention of a member of management as quickly as possible.
- Maintain a high standard of personal presentation, ensuring the company’ s dress code is always adhered to.
- Promote awareness of responsible gambling strategies and procedures.
Benefits
- 28 days holiday, including bank holidays.
- Quarterly bonus scheme.
- Excellent career progression opportunities.
- Contributory pension scheme.
- Life assurance.
- Discounts with high‑street retailers and restaurants through our benefits portal.
- Employee assistance programme.
- Equal Opportunities
MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by company policy.
MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.
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Merkur Slots Keyholder - Part Time - Barking employer: Merkur Slots UK Limited
Merkur Slots UK Limited is an excellent employer, offering a vibrant work culture that prioritises customer satisfaction and teamwork. Located in Edmonton, Greater London, employees enjoy competitive benefits such as 28 days of holiday, quarterly bonuses, and clear pathways for career advancement, making it a rewarding place to grow professionally while contributing to a dynamic gaming environment.
