At a Glance
- Tasks: Be the key to an amazing customer experience in a vibrant gaming environment.
- Company: Join MERKUR Slots, a leading name in high street gaming with a family-owned ethos.
- Benefits: Enjoy 28 days holiday, bonuses, career progression, and discounts at top retailers.
- Other info: Flexible hours, including weekends, with comprehensive training provided.
- Why this job: Kickstart your career in a fun, dynamic setting where your skills truly matter.
- Qualifications: Great communication skills and a passion for customer service are essential.
The predicted salary is between 27200 - 29200 £ per year.
It's fun to work in a company where people truly BELIEVE in what they're doing! We are committed to bringing passion and customer focus to the business. Do you want to be part of an exciting market-leading business that can help your career scale to new heights? Then read on!
Position: Keyholder - Aylesbury
Hours Per Week: 40
Pay Rate: £13.08- £14.08 per hour
Night Rate: £14.08 per hour between 23:00 and 06:00
At MERKUR Slots we are passionate about our customers, we just love giving them a warm welcome. Giving customers a great experience comes with ensuring we give them the best service that keeps them coming back to us time after time.
Our colleagues are the heart of our venues that’s why we invest in training (ours is 1st class!) and support you to be the best you can be – don’t worry if you are not an expert within our industry – we will take care of that.
As a Keyholder, you will be working for one of the largest and most respected brands in High Street gaming and will hold the key to making customers feel welcome and help to create the atmosphere needed to deliver a great gaming experience!
We are looking for somebody who can demonstrate excellent communication and people skills and has a passion for providing first-class service.
About you:
- We are looking for someone who is flexible and able to work on a rota basis that includes weekends and Bank Holidays.
- You must be able to work on your own initiative, as well as part of a team.
- Experience working in a similar role in retail, hospitality or gambling sector.
- Keen to learn and progress.
- Eager to support the training of others.
- Be a role model for the team.
- Experienced in cash handling.
- Industry and compliance training will be given.
Benefits:
- 28 days holiday (including Bank Holidays)
- Quarterly Bonus Scheme
- Excellent Career Progression Opportunities
- Contributory Pension Scheme
- Life Assurance
- Discounts with high street retailers and restaurants through our benefits portal
- Employee assistance programme
Duties include but are not limited to:
- To take full responsibility for the opening, trading and closure of the venue in the absence of the Venue Manager/ Assistant Manager.
- To ensure that the venue housekeeping is always of the highest possible standard, regularly cleaning gaming equipment, floors, walls and other surfaces.
- To issue customers with change as required and to control any personal float allocated, in accordance with company procedures.
- To assist with bingo, catering or any other duties as required or directed by the Venue/Duty Manager.
- To payout for machine faults in line with Company procedures when authorised to do so by the Venue/Duty Manager.
- To monitor the actions and behaviour of customers, noting any behaviour considered to be suspicious and/or disruptive to the smooth operation of the venue and reporting this behaviour to the Venue Manager.
- To ensure that all health and safety procedures are adhered to, reporting any potential hazards to the Venue Manager.
- To assist with any administration as required to 100% accuracy.
- To help ensure that promotions run smoothly and are a success.
- To ensure that customer service is carried out in line with company standards and results in "customer delight".
- To ensure that customer complaints are brought to the attention of a member of management as quickly as possible.
- To maintain a high standard of personal presentation ensuring the Company’s dress code is always adhered to.
- To promote awareness of Responsible Gambling strategies and procedures.
Want to know more? Apply today and our recruitment team will be in touch!
MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.
Merkur Slots Keyholder - Aylesbury employer: Merkur Slots UK Limited
At MERKUR Slots in Aylesbury, we pride ourselves on fostering a vibrant and supportive work culture where every team member is valued. With excellent career progression opportunities, comprehensive training, and a commitment to employee well-being through benefits like a contributory pension scheme and life assurance, we ensure that our colleagues thrive both personally and professionally. Join us to be part of a market-leading brand that truly believes in delivering exceptional customer experiences while enjoying a rewarding and dynamic workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Merkur Slots Keyholder - Aylesbury
✨Tip Number 1
Get to know the company culture! Before your interview, check out MERKUR Slots' social media and website. Understanding their values and what makes them tick will help you connect during your chat.
✨Tip Number 2
Practice your people skills! Since this role is all about customer service, think of examples from your past where you've gone above and beyond for customers. Be ready to share these stories!
✨Tip Number 3
Dress to impress! Make sure you look sharp and professional for your interview. First impressions matter, and showing that you care about your appearance reflects well on your commitment to the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Merkur Slots Keyholder - Aylesbury
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for customer service shine through! We love candidates who are genuinely excited about creating great experiences for our customers.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience in retail, hospitality, or the gaming sector. We want to see how your skills align with what we do at MERKUR Slots!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key skills and experiences stand out without any fluff!
Apply Through Our Website:Don’t forget to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for the role as quickly as possible.
How to prepare for a job interview at Merkur Slots UK Limited
✨Know the Company
Before your interview, take some time to research MERKUR Slots. Understand their values, mission, and what makes them a leader in the gaming industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your People Skills
As a Keyholder, excellent communication and people skills are crucial. Prepare examples from your past experiences where you've successfully interacted with customers or resolved conflicts. This will demonstrate your ability to create a welcoming atmosphere for customers.
✨Be Ready for Situational Questions
Expect questions that assess how you would handle specific situations, such as dealing with difficult customers or managing cash handling. Think of scenarios from your previous roles and how you navigated them, highlighting your problem-solving skills and customer service focus.
✨Dress the Part
First impressions matter! Make sure to dress smartly and adhere to the company's dress code. A professional appearance will reflect your seriousness about the role and your understanding of the importance of personal presentation in the gaming environment.
