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- Tasks: Provide top-notch customer service and maintain a clean, welcoming environment.
- Company: Join MERKUR Slots, a leading gaming provider with a family-owned vibe.
- Benefits: Enjoy 28 days holiday, bonuses, discounts, and career growth opportunities.
- Why this job: Be part of a fun team and make customers' experiences unforgettable.
- Qualifications: Experience in retail or hospitality and a passion for great service.
- Other info: Flexible hours with training provided and a supportive work culture.
The predicted salary is between 13 - 16 ÂŁ per hour.
About the Role
We are looking for somebody who can demonstrate excellent communication and people skills and has a passion for providing first‑class service. You must be flexible and able to work on a rota basis that includes weekends and Bank Holidays. You need to work on your own initiative and as part of a team.
Responsibilities
- Ensure venue housekeeping is always of the highest possible standard – regularly cleaning gaming equipment, floors, walls and other surfaces.
- Offer service rounds and refreshments in line with brand guidelines.
- Monitor customer actions and behaviour, noting any suspicious or disruptive conduct that could affect venue operations.
- Assist with administration to 100% accuracy.
- Help ensure promotions run smoothly and are successful.
- Deliver customer service in line with company standards, resulting in “customer satisfaction”.
- Own and resolve problems, escalating where appropriate and in accordance with the complaints policy.
- Interact with customers during your shift and intervene as appropriate, logging such interactions as required by policy.
- Maintain a high standard of personal presentation, always adhering to the brand dress code while on duty.
- Achieve, maintain and impart great product knowledge to support the customer journey and enjoyment.
- Gain a good understanding of all company policies and procedures around safeguarding.
- Actively discourage harassment, victimisation or discrimination against employees, management or customers on the grounds of race, sex, disability, age, sexual orientation, religion or belief.
Qualifications
- Experience working in a retail, hospitality or gambling environment.
- Experience delivering excellent customer service.
- Willingness to learn and develop.
- Flexible and dedicated.
- Attention to detail.
- Industry and compliance training will be given.
Benefits
- 28 days holiday (including Bank Holidays).
- Quarterly bonus scheme.
- Excellent career progression opportunities.
- Contributory pension scheme.
- Life assurance.
- Discounts with high‑street retailers and restaurants through our benefits portal.
- Employee assistance programme.
About MERKUR Slots
MERKUR Slots are part of the Gauselmann Group, a family‑owned German company that trades in over 40 European countries and is regarded as the foremost provider of gaming machines in Europe. In the UK, we operate over 220 high‑street adult gaming centres under the MERKUR Slots brand.
Merkur Slots Team Member - Part Time - Nights - Waltham Cross employer: Merkur Casino
Contact Detail:
Merkur Casino Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Merkur Slots Team Member - Part Time - Nights - Waltham Cross
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on MERKUR Slots. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your people skills! Since this role is all about excellent communication and customer service, try role-playing with a friend or family member. This will help you feel more confident when interacting with customers during your shift.
✨Tip Number 3
Be ready to showcase your flexibility! The job requires working on a rota basis, so be prepared to discuss your availability. Highlight any previous experience where you've adapted to changing schedules or worked during busy periods.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It shows initiative and enthusiasm, which are key traits we look for in our team members.
We think you need these skills to ace Merkur Slots Team Member - Part Time - Nights - Waltham Cross
Some tips for your application 🫡
Show Off Your Communication Skills: Since we're all about first-class service, make sure your application highlights your excellent communication and people skills. Share examples of how you've interacted with customers or worked in a team to show us you're the right fit!
Flexibility is Key: We need someone who's flexible and can work on a rota basis, including weekends and Bank Holidays. In your application, mention any previous roles where you had to adapt your schedule or take on different shifts.
Attention to Detail Matters: As part of our team, you'll need to maintain high standards and ensure everything runs smoothly. Make sure to emphasise your attention to detail in your application, especially if you've had experience in environments where this was crucial.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll get to see all the details about the role and our company while you’re at it!
How to prepare for a job interview at Merkur Casino
✨Show Off Your People Skills
Since the role requires excellent communication and people skills, be ready to share examples of how you've successfully interacted with customers in the past. Think about specific situations where you provided first-class service or resolved a customer issue.
✨Demonstrate Flexibility
This position involves working on a rota basis, including weekends and Bank Holidays. Be prepared to discuss your availability and willingness to adapt to different shifts. Highlight any previous experience where you had to be flexible with your schedule.
✨Know the Company Inside Out
Familiarise yourself with MERKUR Slots and their brand values. Understanding their commitment to customer satisfaction and high standards will help you align your answers with what they’re looking for. Research their policies on safeguarding and inclusivity too!
✨Dress to Impress
Personal presentation is key in this role. Make sure you adhere to the brand dress code for your interview. Dressing smartly not only shows respect for the company but also demonstrates your understanding of the importance of maintaining a professional appearance.