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- Tasks: Lead a vibrant gaming venue, ensuring top-notch customer service and team development.
- Company: Join MERKUR Slots, a leading gaming provider with a fun and supportive culture.
- Benefits: Enjoy 28 days holiday, bonuses, career progression, and discounts at high street retailers.
- Other info: Flexible shifts and a commitment to a safe, inclusive workplace.
- Why this job: Be part of an exciting industry and make a real impact in a dynamic environment.
- Qualifications: Management experience in retail, hospitality, or gaming is preferred.
The predicted salary is between 36340 - 36340 £ per year.
It's fun to work in a company where people truly BELIEVE in what they're doing! We are committed to bringing passion and customer focus to the business. Do you want to be part of an exciting market-leading business that can help your career scale to new heights? Then read on!
At MERKUR Slots, we are passionate about our customers, and we love giving them a warm welcome. Giving customers a great experience comes with ensuring we provide the best service that keeps them coming back to us time after time. Our colleagues are the heart of our venues; that’s why we invest in training and support you to be the best you can be – don’t worry if you are not an expert within our industry – we will take care of that.
We are looking for enthusiastic individuals who thrive on a challenge and want to learn. If you have experience of being a great leader within a similar industry, retail or hospitality, then we would love to hear from you.
About you:
- Maximising sales in the venue through a range of marketing and promotional activity.
- Ensuring the very highest standards of presentation and customer services.
- Ability to work to budgeted targets.
- Management experience within retail, hospitality or the gambling sector is desired.
- Experience with management reporting and administration.
- Experienced managing a team.
- Experience with creating staff rotas.
- Excellent communication and organisational skills.
- Ability to be flexible and adaptable.
- Understanding of budgeting as well as Profit and Loss reports.
- Flexibility to work both day and night shifts (if your venue is a 24-hour operation).
Benefits:
- 28 days holiday (including Bank Holidays).
- Quarterly Bonus Scheme.
- Excellent Career Progression Opportunities.
- Contributory Pension Scheme.
- Life Assurance.
- Discounts with high street retailers and restaurants through our benefits portal.
- Employee assistance programme.
Duties include but are not limited to:
- Overall responsibility for the performance and profitability of a licensed gaming centre.
- Champion company standards and best practice within the venue.
- Marketing, promotional activities and events are delivered correctly.
- Physical and personal security is maintained.
- Cash/assets are controlled, and any risk of loss is minimised.
- Excellent customer service at all times, building and maintaining relationships with regular customers.
- Operate in accordance with LCCP.
- Development of your team and training to be completed in line with launches, refreshed and in line with company policy.
- Ensure that staff are being properly managed and any instances of poor performance or misconduct are dealt with in a timely and professional manner.
- Recruitment and training of any new team members for your venue.
- Market and competitor awareness.
- To ensure venue cash collections are carried out in accordance with Company procedures.
- To monitor and analyse machine income levels.
- To achieve KPIs and audits; this includes international, compliance, etc.
- Adhere to all health and safety practices and procedures ensuring the venue operates in a safe manner.
- Ensure that all administration tasks are completed at the correct time and to the required standard.
- To actively manage and promote safeguarding and social responsibility measures.
- To respond positively, promptly and appropriately to all customer feedback/enquiries.
- To maintain a high standard of personal presentation and ensure that all employees always adhere to the brand dress code.
- To actively discourage harassment, bullying, victimisation or discrimination of any kind against employees, management or customers on the grounds of race, sex, disability, age, sexual orientation, religion or belief.
Want to know more? Apply today and our recruitment team will be in touch!
MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.
Merkur Slots - Venue Manager - Trowbridge employer: Merkur Casino
Contact Detail:
Merkur Casino Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Merkur Slots - Venue Manager - Trowbridge
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at MERKUR Slots. A friendly chat can sometimes lead to job opportunities that aren’t even advertised!
✨Tip Number 2
Show your passion during interviews! When you get the chance to meet the team, let your enthusiasm for customer service and leadership shine through. Share examples of how you've created great experiences in previous roles.
✨Tip Number 3
Prepare for situational questions! Think about challenges you've faced in management or customer service and how you tackled them. This will show that you're ready to handle the dynamic environment at MERKUR Slots.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your genuine interest in the role.
We think you need these skills to ace Merkur Slots - Venue Manager - Trowbridge
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm shine through! We want to see that you truly believe in providing excellent customer service and creating a welcoming environment for our guests.
Tailor Your Experience: Make sure to highlight your relevant experience in retail, hospitality, or management. We’re looking for leaders who can bring their skills to our venues, so don’t be shy about showcasing what you’ve done!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and skills are easy to spot. This helps us see how you fit into our team quickly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Merkur Casino
✨Know the Company Inside Out
Before your interview, take some time to research Merkur Slots and the Gauselmann Group. Understand their values, mission, and what makes them a leader in the gaming industry. This will not only impress your interviewers but also help you align your answers with their company culture.
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✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle real-life situations. Think of scenarios related to customer service, team management, or budget handling. Practising your responses will help you feel more confident during the interview.
✨Emphasise Your Customer Focus
Merkur Slots prides itself on excellent customer service. Be prepared to talk about how you’ve gone above and beyond for customers in previous roles. Share specific examples that highlight your commitment to creating a welcoming environment and ensuring customer satisfaction.