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- Tasks: Be the key to an amazing customer experience in a vibrant gaming environment.
- Company: Join MERKUR Slots, a leading name in high street gaming with a family-owned ethos.
- Benefits: Enjoy 28 days holiday, bonuses, discounts, and excellent career progression opportunities.
- Other info: Flexible hours, including weekends, with comprehensive training provided.
- Why this job: Make a real impact by creating a welcoming atmosphere for customers every day.
- Qualifications: Great communication skills and a passion for top-notch service are essential.
The predicted salary is between 27200 - 29200 £ per year.
It's fun to work in a company where people truly BELIEVE in what they're doing! We are committed to bringing passion and customer focus to the business. Do you want to be part of an exciting market-leading business that can help your career scale to new heights? Then read on!
Position: Keyholder - Rugby
Hours Per Week: 40
Pay Rate: £13.08- £14.08 per hour
Night Rate: £14.08 per hour between 23:00 and 06:00
At MERKUR Slots, we are passionate about our customers, and we love giving them a warm welcome. Giving customers a great experience comes with ensuring we provide the best service that keeps them coming back to us time after time. Our colleagues are the heart of our venues; that’s why we invest in training (ours is 1st class!) and support you to be the best you can be – don’t worry if you are not an expert within our industry – we will take care of that.
As a Keyholder, you will be working for one of the largest and most respected brands in High Street gaming and will hold the key to making customers feel welcome and help to create the atmosphere needed to deliver a great gaming experience!
We are looking for somebody who can demonstrate excellent communication and people skills and has a passion for providing first-class service.
About you:
- Flexible and able to work on a rota basis that includes weekends and Bank Holidays.
- Able to work on your own initiative, as well as part of a team.
- Experience working in a similar role in retail, hospitality or gambling sector.
- Keen to learn and progress.
- Eager to support the training of others.
- Be a role model for the team.
- Experienced in cash handling.
- Industry and compliance training will be given.
Benefits:
- 28 days holiday (including Bank Holidays).
- Quarterly Bonus Scheme.
- Excellent Career Progression Opportunities.
- Contributory Pension Scheme.
- Life Assurance.
- Discounts with high street retailers and restaurants through our benefits portal.
- Employee assistance programme.
Duties include but are not limited to:
- Take full responsibility for the opening, trading and closure of the venue in the absence of the Venue Manager/ Assistant Manager.
- Ensure that the venue housekeeping is always of the highest possible standard, regularly cleaning gaming equipment, floors, walls and other surfaces.
- Issue customers with change as required and control any personal float allocated, in accordance with company procedures.
- Assist with bingo, catering or any other duties as required or directed by the Venue/Duty Manager.
- Payout for machine faults in line with Company procedures when authorised to do so by the Venue/Duty Manager.
- Monitor the actions and behaviour of customers, noting any behaviour considered to be suspicious and/or disruptive to the smooth operation of the venue and reporting this behaviour to the Venue Manager.
- Ensure that all health and safety procedures are adhered to, reporting any potential hazards to the Venue Manager.
- Assist with any administration as required to 100% accuracy.
- Help ensure that promotions run smoothly and are a success.
- Ensure that customer service is carried out in line with company standards and results in 'customer delight'.
- Ensure that customer complaints are brought to the attention of a member of management as quickly as possible.
- Maintain a high standard of personal presentation ensuring the Company’s dress code is always adhered to.
- Promote awareness of Responsible Gambling strategies and procedures.
Want to know more? Apply today and our recruitment team will be in touch!
MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.
Merkur Slots Keyholder - Rugby employer: Merkur Casino
Contact Detail:
Merkur Casino Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Merkur Slots Keyholder - Rugby
✨Tip Number 1
Get to know the company culture! Before your interview, check out MERKUR Slots' social media and website. Understanding their values and what makes them tick will help you connect during your chat.
✨Tip Number 2
Practice your people skills! Since this role is all about customer service, think of examples from your past experiences where you’ve gone above and beyond for customers. Be ready to share these stories!
✨Tip Number 3
Dress to impress! Make sure you look sharp and professional for your interview. First impressions matter, and showing that you care about your appearance reflects well on your commitment to the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Merkur Slots Keyholder - Rugby
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through! We love candidates who are genuinely excited about creating a great experience for our customers.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in retail, hospitality, or the gaming sector. We want to see how your skills align with what we do at MERKUR Slots!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key skills and experiences stand out without any fluff!
Apply Through Our Website: Don’t forget to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for the Keyholder position in Rugby.
How to prepare for a job interview at Merkur Casino
✨Know the Company
Before your interview, take some time to research MERKUR Slots. Understand their values, mission, and what makes them stand out in the gaming industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your People Skills
As a Keyholder, excellent communication and people skills are crucial. Prepare examples from your past experiences where you've successfully interacted with customers or resolved conflicts. This will demonstrate your ability to create a welcoming atmosphere for customers.
✨Be Ready for Situational Questions
Expect questions that assess how you would handle specific situations, such as dealing with difficult customers or ensuring compliance with health and safety procedures. Think of scenarios from your previous roles and how you managed them, highlighting your problem-solving skills.
✨Dress the Part
First impressions matter! Make sure to dress smartly and adhere to the company's dress code. This shows that you respect the company culture and are serious about the role. A polished appearance can set a positive tone for the rest of the interview.