At a Glance
- Tasks: Lead a vibrant team, ensuring top-notch customer service and venue operations.
- Company: Join MERKUR Slots, a leading gaming company with a passion for customer experience.
- Benefits: Enjoy 28 days holiday, bonuses, career progression, and discounts at popular retailers.
- Other info: Flexible shifts available, with excellent training and growth opportunities.
- Why this job: Be part of an exciting industry and develop your skills in a supportive environment.
- Qualifications: Experience in supervision or customer service, with strong communication skills.
The predicted salary is between 29000 - 32000 € per year.
It's fun to work in a company where people truly BELIEVE in what they're doing! We are committed to bringing passion and customer focus to the business. Do you want to be part of an exciting market-leading business that can help your career scale to new heights? Then read on!
Position: Supervisor – Nights - Putney
Hours Per Week: 40
Pay Rate: £13.96 - £15.46 per hour
Night Rate: £15.46 per hour between 23:00 and 06:00
At MERKUR Slots we are passionate about our customers, we just love giving them a warm welcome. Giving customers a great experience comes with ensuring we give them the best service that keeps them coming back to us time after time.
Our colleagues are the heart of our venues that’s why we invest in training (ours is 1st class!) and support you to be the best you can be – don’t worry if you are not an expert within our industry – we will take care of that.
We have an opportunity for a Supervisor to join our wonderful venue teams. We are looking for somebody who can demonstrate excellent communication and people skills and has a passion for providing first-class service. You must be able to work on your own initiative, as well as part of a team.
About you:
- Proven experience as a supervisor or similar role within the gaming, retail, hospitality, or similar industry
- Excellent customer service skills
- Attention to detail
- Experience with leading and mentoring others
- Ability to be flexible and adaptable
- Flexibility to work both day and night shifts (if your venue is a 24-hour operation)
- A willingness to learn and develop
Benefits:
- 28 days holiday (including Bank Holidays)
- Quarterly Bonus Scheme
- Excellent Career Progression Opportunities
- Contributory Pension Scheme
- Life Assurance
- Discounts with high street retailers and restaurants through our benefits portal
- Employee assistance programme
Duties include but are not limited to:
- To take full responsibility for the opening, trading and closure of the venue.
- Assisting the venue manager in the day-to-day activities of the venue.
- Through regular inspection, ensure that interior/exterior standards are maintained at a high level and that all housekeeping standards are adhered to.
- Establish and maintain customer service standards on behalf of the Company and maximise income wherever possible.
- To implement appropriate marketing/promotional activities to maximise revenue opportunities.
- To assist the senior managers to maximise business opportunities within the venue.
- To ensure venue cash collections are carried out in a timely and accurate manner, in accordance with Company procedures.
- To ensure that all Company security procedures are adhered to by all employees.
- To conduct regular, random checks of floats, keys etc on all employees, taking appropriate action where necessary.
- To always ensure the safety of all employees together with the members of the public visiting the venue.
- Ensure that all daily/weekly/periodical administration is completed at the correct time and to the required standard.
- To deal with the day-to-day problems arising from employees within the venue.
- To ensure a good working environment is established.
- To promote the company in a positive manner when dealing with internal and external customers or at any other opportunity.
- To actively manage and promote safeguarding and social responsibility measures whilst maintaining excellent customer service.
- To actively discourage harassment, bullying, victimisation or discrimination of any kind against employees, management or customers on the grounds of race, sex, disability, age, sexual orientation, religion or belief.
Want to know more? Apply today and our recruitment team will be in touch!
MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.
Merkur Slots Supervisor -Nights - Putney employer: Merkur Casino
At MERKUR Slots, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued and supported. With excellent training opportunities, a commitment to employee growth, and a range of benefits including a quarterly bonus scheme and discounts with high street retailers, we ensure that our staff can thrive both personally and professionally. Join us in Putney, where your passion for customer service will be celebrated and rewarded in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Merkur Slots Supervisor -Nights - Putney
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who might have connections in the gaming or hospitality industry. A personal recommendation can go a long way in landing that Supervisor role at MERKUR Slots.
✨Tip Number 2
Prepare for the interview by researching MERKUR Slots and understanding their customer service ethos. Think about how your past experiences align with their values and be ready to share specific examples of your excellent communication and leadership skills.
✨Tip Number 3
Show your passion! When you get the chance to chat with the hiring team, let them know why you’re excited about working at MERKUR Slots. Your enthusiasm for providing first-class service will definitely catch their attention.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the MERKUR family!
We think you need these skills to ace Merkur Slots Supervisor -Nights - Putney
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer service shine through! We want to see that you genuinely care about providing a great experience for our customers.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience, especially in supervisory roles or customer service. We love seeing how your skills align with what we’re looking for!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences are easy to spot!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get back to you quickly.
How to prepare for a job interview at Merkur Casino
✨Know the Company
Before your interview, take some time to research MERKUR Slots. Understand their values, mission, and what makes them stand out in the gaming industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Supervisor, excellent customer service is key. Prepare examples from your past experiences where you went above and beyond for customers. Highlight how you can create a warm and welcoming environment, which is crucial for keeping customers coming back.
✨Demonstrate Leadership Qualities
Since the role involves mentoring and supporting team members, be ready to discuss your leadership style. Share specific instances where you successfully led a team or resolved conflicts, showcasing your ability to maintain morale and productivity.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, training opportunities, and what success looks like in this role. This shows that you’re not just interested in the job, but also in how you can grow within the company.
