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For Companies At a Glance
- Tasks: Provide first-class service and maintain a clean, welcoming environment for customers.
- Company: Join a dynamic team at Merkur Slots, known for its excellent customer service.
- Benefits: Enjoy 28 days holiday, bonuses, career progression, and discounts at top retailers.
- Other info: Flexible hours with opportunities to grow in a supportive team.
- Why this job: Be part of an exciting environment where your communication skills shine and you make a difference.
- Qualifications: Great people skills, retail or hospitality experience, and a passion for customer service.
The predicted salary is between 10 - 12 £ per hour.
We are looking for somebody who can demonstrate excellent communication and people skills and has a passion for providing first‑class service. The role requires flexibility and the ability to work on a rota basis that includes weekends and Bank Holidays. You should be able to work on your own initiative, as well as part of a team.
Responsibilities
- Ensure venue housekeeping is of the highest possible standard, regularly cleaning gaming equipment, floors, walls and other surfaces.
- Ensure service rounds and refreshments are offered in line with brand guidelines.
- Monitor the actions and behaviour of customers, noting any behaviour considered to be suspicious and/or disruptive to the smooth operation of the venue.
- Assist with any administration as required to 100% accuracy.
- Help ensure that promotions run smoothly and are a success.
- Ensure that customer service is carried out in line with company standards and results in customer satisfaction.
- Own and resolve problems, escalating where appropriate and in accordance with the complaints policy.
- Interact with customers through your shift and intervene as appropriate. Such interactions must be logged in accordance with policies.
- Maintain a high standard of personal presentation ensuring the brand dress code is always adhered to, whilst on duty.
- Achieve, maintain and impart to customers great product knowledge to support the customer journey and enjoyment.
- Gain a good understanding of all company policies and procedures around safeguarding and challenge 25.
- Actively discourage harassment, victimisation or discrimination against employees, management or customers on the grounds of race, sex, disability, age, sexual orientation, religion or belief.
Qualifications and Experience
- Excellent communication and people skills.
- Experience working in a retail, hospitality or gambling environment.
- Experience delivering excellent customer service.
- Willingness to learn and develop.
- Flexible and dedicated.
- Attention to detail.
- Ability to work on a rota basis that includes weekends and Bank Holidays.
- Ability to work on their own initiative, as well as part of a team.
Benefits
- 28 days holiday (including Bank Holidays)
- Quarterly Bonus Scheme
- Excellent Career Progression Opportunities
- Contributory Pension Scheme
- Life Assurance
- Discounts with high street retailers and restaurants through our benefits portal
- Employee assistance programme
Merkur Slots Team Member - Part Time - Oakengates employer: Merkur Casino
Contact Detail:
Merkur Casino Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Merkur Slots Team Member - Part Time - Oakengates
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in.
✨Tip Number 2
Practice your people skills! Since this role is all about communication, try role-playing with a friend or family member. It’ll help you feel more confident when interacting with customers.
✨Tip Number 3
Be ready to show off your flexibility! Make sure you highlight your availability for weekends and Bank Holidays during the interview. They want to know you’re committed to the rota.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Merkur Slots Team Member - Part Time - Oakengates
Some tips for your application 🫡
Show Off Your People Skills: Make sure to highlight your excellent communication and people skills in your application. We want to see how you connect with others and provide top-notch service, so share any relevant experiences that showcase this.
Flexibility is Key: Since the role requires working on a rota basis, including weekends and Bank Holidays, be upfront about your availability. Let us know how flexible you can be, as this will definitely work in your favour!
Attention to Detail Matters: We love candidates who pay attention to detail! Whether it’s cleaning gaming equipment or ensuring customer satisfaction, make sure to mention any experiences where your attention to detail made a difference.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Merkur Casino
✨Show Off Your People Skills
Since the role requires excellent communication and people skills, be ready to share examples of how you've successfully interacted with customers in the past. Think about specific situations where you provided outstanding service or resolved a conflict.
✨Demonstrate Flexibility
This job involves working on a rota basis, including weekends and Bank Holidays. Be prepared to discuss your availability and willingness to adapt to different shifts. Highlight any previous experience where you had to be flexible with your schedule.
✨Know the Company Policies
Familiarise yourself with the company's policies, especially around safeguarding and customer interactions. During the interview, mention your understanding of these policies and how you would apply them in real-life scenarios to ensure a safe and enjoyable environment for everyone.
✨Dress to Impress
Personal presentation is key in this role. Make sure you dress smartly and adhere to the brand's dress code for the interview. This shows that you take the position seriously and understand the importance of maintaining a professional appearance.