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- Tasks: Keep our venue sparkling clean and ensure customers have a fantastic experience.
- Company: Join MERKUR Slots, a leading gaming provider with a family-oriented culture.
- Benefits: Enjoy 28 days holiday, bonuses, career progression, and discounts at retailers.
- Why this job: Be the heart of our venue, creating memorable experiences for our customers.
- Qualifications: Great communication skills and a passion for customer service are essential.
- Other info: Flexible hours, including weekends, with top-notch training provided.
Responsibilities:
- Ensure that the venue housekeeping is always of the highest possible standard, regularly cleaning gaming equipment, floors, walls and other surfaces.
- Ensure service rounds and refreshments are offered in line with brand guidelines.
- Monitor the actions and behaviour of customers, noting any behaviour considered to be suspicious and/or disruptive to the smooth operation of the venue.
- Assist with any administration as required to 100% accuracy.
- Help ensure that promotions run smoothly and are a success.
- Ensure that customer service is carried out in line with company standards and results in "customer satisfaction".
- Own and resolve problems, escalating where appropriate and in accordance with the complaints policy.
- Interact with customers through your shift and intervene as appropriate. Such interactions must be logged in accordance with policies.
- Maintain a high standard of personal presentation ensuring the brand dress code is always adhered to, whilst on duty.
- Achieve, maintain and impart to customers great product knowledge to support the customer journey and enjoyment.
- Gain a good understanding of all company policies and procedures around safeguarding and challenge 25.
- Actively discourage harassment, victimisation or discrimination against employees, management or customers on the grounds of race, sex, disability, age, sexual orientation, religion or belief.
We are looking for somebody who can demonstrate excellent communication and people skills and has a passion for providing first‑class service. We need you to be flexible and able to work on a rota basis that includes weekends and Bank Holidays. You must be able to work on your own initiative, as well as part of a team.
Requirements:
- Experience working in a retail, hospitality or gambling environment.
- Experienced delivering excellent customer service.
- Willingness to learn and develop.
- Flexible and dedicated.
- Attention to detail.
- Industry and compliance training will be given.
If you like wild growth and working with happy, enthusiastic over‑achievers, you’ll enjoy your career with us!
About Us:
At MERKUR Slots we are passionate about our customers, we just love giving them a warm welcome. Giving customers a great experience comes with ensuring we give them the best service that keeps them coming back to us time after time. Our colleagues are the heart of our venues, that’s why we invest in training (ours is 1st class!) and support you to be the best you can be – don’t worry if you are not an expert within our industry – we will take care of that. Working as a Team Member you hold the key to making customers feel welcome and help to create the atmosphere needed to deliver a great gaming experience!
Who Are Merkur?
MERKUR Slots are part of the Gauselmann Group, a family‑owned German company that trades in over 40 European countries and is regarded as the foremost provider of gaming machines in Europe. In the UK, we currently operate over 220 high‑street Adult Gaming Centres under our MERKUR Slots Brand.
Have we got your attention? Want to know what’s in it for you?
- 28 days holiday (including Bank Holidays).
- Quarterly Bonus Scheme.
- Excellent Career Progression Opportunities.
- Contributory Pension Scheme.
- Life Assurance.
- Discounts with high‑street retailers and restaurants through our benefits portal.
- Employee assistance programme.
Merkur Slots Team Member - Part Time - Newcastle in Newcastle upon Tyne employer: Merkur Casino
Contact Detail:
Merkur Casino Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Merkur Slots Team Member - Part Time - Newcastle in Newcastle upon Tyne
✨Tip Number 1
Get to know the venue! Before your interview, pop in and check out the atmosphere. Familiarising yourself with the space and the team can give you a leg up when discussing how you can contribute to the customer experience.
✨Tip Number 2
Show off your people skills! During your interactions, be sure to highlight any past experiences where you’ve provided excellent customer service. We want to see that you’re passionate about making customers feel welcome and valued.
✨Tip Number 3
Be ready to demonstrate flexibility! Since the role requires working on weekends and Bank Holidays, make sure to express your willingness to adapt your schedule. This shows us you’re committed and ready to jump in whenever needed.
✨Tip Number 4
Don’t forget to ask questions! When you get the chance, inquire about the training and support we offer. This not only shows your interest in growing with us but also helps you understand how we can help you succeed in your new role.
We think you need these skills to ace Merkur Slots Team Member - Part Time - Newcastle in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application stand out.
Tailor Your Application: Make sure to tailor your application to the job description. Highlight your experience in customer service and any relevant skills that match what we’re looking for. This shows us you’ve done your homework and are genuinely interested!
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Merkur Casino
✨Know the Venue Inside Out
Before your interview, take some time to research MERKUR Slots and their values. Familiarise yourself with their customer service standards and the importance of maintaining a clean and welcoming environment. This will show that you’re genuinely interested in the role and understand what it takes to provide first-class service.
✨Show Off Your People Skills
Since this role is all about interacting with customers, be prepared to demonstrate your communication skills. Think of examples from your past experiences where you’ve successfully handled customer queries or resolved issues. This will help you illustrate your ability to create a positive atmosphere for customers.
✨Flexibility is Key
The job requires flexibility, so be ready to discuss your availability. Highlight any previous experience working varied hours, including weekends and Bank Holidays. This shows that you’re committed and willing to adapt to the needs of the team and the venue.
✨Dress to Impress
Personal presentation is crucial in this role. Make sure you dress smartly for the interview, reflecting the brand's dress code. This not only demonstrates your understanding of the company’s standards but also shows that you take pride in your appearance and are ready to represent the brand well.