At a Glance
- Tasks: Join our team as a Trainee Casino Cashier and provide excellent customer service.
- Company: MERKUR Casino, a leading gaming provider with a vibrant culture.
- Benefits: Enjoy 28 days holiday, career progression, and discounts at high street retailers.
- Other info: Flexible shifts available, including nights and weekends, in Milton Keynes.
- Why this job: Kickstart your career in a dynamic environment with full training provided.
- Qualifications: Strong numerical skills, attention to detail, and a friendly attitude.
The predicted salary is between 12.87 - 12.87 £ per hour.
Do you want to be part of an exciting market-leading business that can help your career scale to new heights? Then we are looking for you!
Location: Milton Keynes Casino
Hours Per Week: 40
Pay Rate: £12.87 per hour
At MERKUR Casino we are passionate about our customers, we just love giving them a warm welcome. Giving customers a great experience comes with ensuring we give them the best service that keeps them coming back to us time after time.
Our colleagues are the heartbeat of our Casino that’s why we invest in training and support you to be the best you can be – don’t worry if you are not an expert within our industry – we will take care of that.
As a trainee casino cashier, you will be joining a team to ensure the secure and efficient operation of the cash desk is in accordance with casino procedures and UK Gambling Commission regulations. Full training will be provided.
About you:
- Excellent numerical skills and attention to detail
- Strong verbal and written communication skills in English
- Ability to remain calm and professional under pressure
- High level of honesty and integrity
- Basic computer skills
- Knowledge of Outlook, Word and Excel
- Customer focused with a friendly and approachable manner
- Previous casino experience desirable
- Being flexible and able to work a variety of shifts including night shifts and weekends
- Ideally candidates will live in Milton Keynes
Benefits:
- 28 days holiday (including Bank Holidays)
- Excellent Career Progression Opportunities
- Contributory Pension Scheme
- Life Assurance
- Discounts with high street retailers and restaurants through our benefits portal
- Employee assistance programme
Duties include but are not limited to:
- To provide all guests with excellent and attentive service
- To ensure all policies and procedures in company manuals are strictly adhered to
- Adhere to all LCCP, AMLD, SG, Health and Safety and Fire Regulations
- Accurately handle cash, chips and tickets for customers and staff
- Process customers buy-ins and cash-outs in line with company policies
- Maintain accurate records of cash and chip movements
- Respond to customer queries
- Assist in the full cash desk reconciliation
- Assist in the reconciling of ATM’s and ticket redemption machines
- Updating points/player tracking for customers
- Attend all required training
- Maintain the cleanliness and organisation of the cash desk area
- Upon completion of training, you will be expected to perform all duties of a cashier in the day-to-day operations
- To promote the company in a professional and positive manner with both internal and external contacts or at any other opportunity
- To ensure that the company’s equal opportunities policy is adhered to at all times
- To adhere to all company health and safety practices and procedures and action as appropriate should any issue arise
- To attend and conduct meetings as and when required
- Responsible for understanding and ensuring compliance with internal Responsible Gambling policies and UK Gambling Commission Licence Codes of Conduct and Practice (LCCP)
- To promote awareness of Responsible Gambling strategies and procedures
- Ensuring Responsible Gambling is an integral part of the daily operation
- To be proactive in safeguarding our customers and the business by ensuring that standards of compliance both internally and externally are delivered to the highest level and opportunities to improve are identified to support the business objectives
- In keeping with accepted principles of good Company practice, you may be required to undertake additional or alternative duties related to your position as directed from time to time by your Line Manager
Want to know more? Apply today and our recruitment team will be in touch!
MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.
MK Trainee Cashier employer: Merkur Casino
At MERKUR Slots, we pride ourselves on being a market leader in the gaming and entertainment industry, offering our team members exceptional training and support to ensure they thrive in their roles. Located in Brighton, our vibrant work culture fosters inclusivity and collaboration, with numerous opportunities for career progression and a comprehensive benefits package that includes generous holiday allowances and employee discounts. Join us to be part of a dynamic team that values your contributions and is dedicated to delivering outstanding customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land MK Trainee Cashier
✨Join Customer Support Communities
Get involved in online forums and communities dedicated to customer support, like those on Reddit or specialised Facebook groups. Networking with industry peers can open doors to trainee opportunities with companies like Merkur Casino.
✨Attend Local Job Fairs
Check out local job fairs and career expos, especially those focusing on customer service roles. Meeting potential employers face-to-face can give you an edge over others applying for the trainee position at Merkur Casino.
✨Leverage Your University Resources
If you're still in education, make use of your university's career services—they often have strong ties with companies looking for trainees. They might have insider knowledge about openings at places like Merkur Casino that you're keen on.
✨Showcase Your Soft Skills
Since customer support is all about people, highlight your communication and problem-solving skills in your interactions. When you apply to Merkur Casino, make sure they see your passion for helping others!
We think you need these skills to ace MK Trainee Cashier
Some tips for your application 🫡
Show off your people skills!:For a customer support trainee role, it's super important to highlight any experience you have in dealing with customers, whether that's through part-time jobs, volunteering, or even helping out at events. We want to see how you connect with people, so share examples of how you've successfully resolved issues or enhanced someone's experience.
Tailor your CV to us!:When applying for a trainee role at Merkur Casino, make sure your CV reflects your enthusiasm for customer support. List any relevant experiences, even if they're informal, and don't forget to mention your communication skills. A concise, clear layout will help us see how you're a perfect fit for our team.
Write about your learning goals!:Since this is a trainee position, we love seeing your motivation to learn and grow. In your cover letter, let us know what you hope to gain from working with us at Merkur Casino. This could include specific skills or knowledge areas—show us you’re keen to dive in and develop your customer support expertise!
Demonstrate your problem-solving skills!:Customer support is all about solving problems, so make sure to highlight any experiences where you've had to think on your feet! Whether it was a tricky school project or helping a friend out, share how you approached the issue and what the outcome was. This will show us you're ready for the challenges at Merkur Casino.
How to prepare for a job interview at Merkur Casino
✨Know Your Customer Support Basics
Make sure you're familiar with the key skills in customer support, like active listening and empathy. Expect questions on how to handle difficult customers or resolve common issues – we might want to hear how you’d approach a real-life scenario, so think of a few examples where you showcased these skills.
✨Brush Up on the Tools
Familiarise yourself with common customer support tools like Zendesk or Freshdesk. Even if you haven't used them before, understanding how they work will show Merkur Casino that you’re proactive and willing to learn. They might ask about your experience with similar software or how you'd adapt quickly to new tools.
✨Show Your Willingness to Learn
As a trainee, emphasising your desire to learn and grow is crucial. Think about what you hope to gain from this experience at Merkur Casino and be ready to discuss how you plan to develop your skills in customer support. Demonstrating a positive attitude and openness to feedback can go a long way!
✨Prepare for Role-Playing
In customer support interviews, it's fairly common to have a role-playing exercise where you'll need to handle a customer query. Practice your approach not just in resolving issues, but also in how you communicate clearly and professionally. This is your chance to shine, so don’t hesitate to showcase your verbal skills!
