At a Glance
- Tasks: Serve food and drinks while ensuring customers have a fantastic experience.
- Company: Join the exciting MERKUR Casino team in Milton Keynes!
- Benefits: Enjoy 28 days holiday, career progression, and discounts at retailers.
- Other info: Flexible shifts available, including nights and weekends.
- Why this job: Be part of a vibrant team and kickstart your career in hospitality.
- Qualifications: Great communication skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
It's fun to work in a company where people truly BELIEVE in what they're doing! We are committed to bringing passion and customer focus to the business. Do you want to be part of an exciting market-leading business that can help your career scale to new heights? Want to be part of the team to kickstart a successful new casino in the heart of Milton Keynes? Then we are looking for you!
Position: Food and Beverage Host - Part Time
Location: Milton Keynes Casino
Hours Per Week: 24
Pay Rate: £12.87 per hour
At MERKUR Casino, we are passionate about our customers; we just love giving them a warm welcome. Giving customers a great experience comes with ensuring we give them the best service that keeps them coming back to us time after time. Our colleagues are the heartbeat of our Casino, that’s why we invest in training (ours is 1st class!) and support you to be the best you can be – don’t worry if you are not an expert within our industry – we will take care of that.
We have an exciting opportunity for a food and beverage host to join our fantastic new casino team! In this role, you will provide food and beverages to casino customers, visitors, and guests, ensuring that high levels of customer service are met and that our guests have a smile on their face.
About you:
- Excellent customer service skills
- A great communicator
- Experience working in a fast-paced hospitality role or other relevant experience
- Good understanding of kitchen operations
- Knowledge of cleaning requirements
- Understanding of food hygiene
- Being flexible and able to work a variety of shifts including night shifts and weekends
- Ideally candidates will live in Milton Keynes
Benefits:
- 28 days holiday (including Bank Holidays)
- Excellent Career Progression Opportunities
- Contributory Pension Scheme
- Life Assurance
- Discounts with high street retailers and restaurants through our benefits portal
- Employee assistance programme
Duties include but are not limited to:
- Ensure customer service levels are met
- Ensure day-to-day responsibilities are being completed, such as cleaning requirements and reporting
- Adhere to all policies and procedures
- Follow all guidance and procedures in line with Licensing Act 2003
- Following correct food preparation procedures
- To have an in-depth knowledge of wines, spirits and cocktails, glass selection, wine pouring, etc.
- To have full knowledge of back of house operations i.e., barrel changes, cellar care, line cleaning
- Knowledgeable about the promotions on offer and prepared to answer questions regarding them
- To promote the company in a professional and positive manner with both internal and external contacts or at any other opportunity
- To ensure that the company’s equal opportunities policy is adhered to at all times
- To adhere to all company health and safety practices and procedures and action as appropriate should any issue arise
- To attend and conduct meetings as and when required
- Responsible for understanding and ensuring compliance with internal Responsible Gambling policies and UK Gambling Commission Licence Codes of Conduct and Practice (LCCP)
- To promote awareness of Responsible Gambling strategies and procedures
- Ensuring Responsible Gambling is an integral part of the daily operation
- To be proactive in safeguarding our customers and the business by ensuring that standards of compliance both internally and externally are delivered to the highest level and opportunities to improve are identified to support the business objectives
- In keeping with accepted principles of good Company practice, you may be required to undertake additional or alternative duties related to your position as directed from time to time by your Line Manager
Want to know more? Apply today and our recruitment team will be in touch!
MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.
MK Casino - Food and Beverage Host - Part Time - Milton Keynes employer: Merkur Casino
At MERKUR Casino, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued and supported. With excellent career progression opportunities, comprehensive training, and a commitment to employee well-being, our new Milton Keynes location offers a unique chance to be part of an exciting venture in the hospitality industry. Join us to not only enhance your skills but also to contribute to creating memorable experiences for our customers in a fun and dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land MK Casino - Food and Beverage Host - Part Time - Milton Keynes
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on MERKUR Casino. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their exciting journey.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing a fantastic experience for guests, think of examples from your past where you've gone above and beyond for customers. Be ready to share these stories during your chat with us!
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look smart and professional for your interview. It shows that you respect the opportunity and are serious about joining our team at the casino.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the minds of the hiring team. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the Food and Beverage Host position!
We think you need these skills to ace MK Casino - Food and Beverage Host - Part Time - Milton Keynes
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We love candidates who are excited about providing top-notch customer service and being part of our vibrant team.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience in hospitality or customer service. We want to see how your skills align with what we’re looking for in a Food and Beverage Host!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key skills and experiences stand out without unnecessary fluff.
Apply Through Our Website:Don’t forget to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at MK Casino.
How to prepare for a job interview at Merkur Casino
✨Know Your Customer Service Basics
Since the role is all about providing excellent customer service, brush up on your customer service skills. Think of examples from your past experiences where you went above and beyond for a customer. This will show that you understand the importance of making guests feel welcome and valued.
✨Familiarise Yourself with Food and Beverage Knowledge
Make sure you have a good understanding of food hygiene and basic kitchen operations. Research common drinks and cocktails, as well as any promotions the casino might be running. This knowledge will help you answer questions confidently during the interview.
✨Show Your Flexibility
The job requires working various shifts, including nights and weekends. Be prepared to discuss your availability and willingness to adapt to different schedules. Highlight any previous experience in fast-paced environments to demonstrate your ability to handle the demands of the role.
✨Emphasise Teamwork and Communication Skills
As a Food and Beverage Host, you'll be part of a team. Share examples of how you've successfully worked with others in the past. Good communication is key, so express your enthusiasm for collaborating with colleagues to create a fantastic experience for customers.
