At a Glance
- Tasks: Lead a vibrant gaming venue, ensuring top-notch customer service and team development.
- Company: Join MERKUR Slots, a leading gaming and entertainment company with a fun culture.
- Benefits: Enjoy 28 days holiday, bonuses, career progression, and discounts at high street retailers.
- Other info: Flexible shifts and a supportive team await you!
- Why this job: Be part of an exciting industry and make a real impact in a dynamic environment.
- Qualifications: Management experience in retail, hospitality, or gaming is preferred.
The predicted salary is between 40060 - 40060 £ per year.
It's fun to work in a company where people truly BELIEVE in what they're doing! We are committed to bringing passion and customer focus to the business. Do you want to be part of an exciting market-leading business that can help your career scale to new heights? Then read on!
At MERKUR Slots, we are passionate about our customers, and we love giving them a warm welcome. Giving customers a great experience comes with ensuring we provide the best service that keeps them coming back to us time after time. Our colleagues are the heart of our venues; that’s why we invest in training and support you to be the best you can be – don’t worry if you are not an expert within our industry – we will take care of that.
We are looking for enthusiastic individuals who thrive on a challenge and want to learn. If you are looking for something new and have experience of being a great leader within a similar industry, retail or hospitality, then we would love to hear from you.
About you:
- Maximising sales in the venue through a range of marketing and promotional activity.
- Ensuring the very highest standards of presentation and customer services.
- Ability to work to budgeted targets.
- Management experience within retail, hospitality or the gambling sector is desired.
- Experience with management reporting and administration.
- Experienced managing a team.
- Experience with creating staff rotas.
- Excellent communication and organisational skills.
- Ability to be flexible and adaptable.
- Understanding of budgeting as well as Profit and Loss reports.
- Flexibility to work both day and night shifts (if your venue is a 24-hour operation).
What’s in it for you?
- 28 days holiday (including Bank Holidays).
- Quarterly Bonus Scheme.
- Excellent Career Progression Opportunities.
- Contributory Pension Scheme.
- Life Assurance.
- Discounts with high street retailers and restaurants through our benefits portal.
- Employee assistance programme.
Duties include but are not limited to:
- Overall responsibility for the performance and profitability of a licensed gaming centre.
- Champion company standards and best practice within the venue.
- Ensure marketing, promotional activities and events are delivered correctly.
- Physical and personal security is maintained.
- Cash/assets are controlled, and any risk of loss is minimised.
- Excellent customer service at all times, building and maintaining relationships with regular customers.
- Operate in accordance with LCCP.
- Development of your team and training to be completed in line with launches, refreshed and in line with company policy.
- Ensure that staff are being properly managed and any instances of poor performance or misconduct are dealt with in a timely and professional manner.
- Recruitment and training of any new team members for your venue.
- Market and competitor awareness.
- To ensure venue cash collections are carried out in accordance with Company procedures.
- To monitor and analyse machine income levels.
- To achieve KPIs and audits; this includes international, compliance, etc.
- Adhere to all health and safety practices and procedures ensuring the venue operates in a safe manner.
- Ensure that all administration tasks are completed at the correct time and to the required standard.
- To actively manage and promote safeguarding and social responsibility measures.
- To respond positively, promptly and appropriately to all customer feedback/enquiries.
- To maintain a high standard of personal presentation and ensure that all employees always adhere to the brand dress code.
- To actively discourage harassment, bullying, victimisation or discrimination of any kind against employees, management or customers on the grounds of race, sex, disability, age, sexual orientation, religion or belief.
Want to know more? Apply today and our recruitment team will be in touch!
MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.
Merkur Slots Venue Manager - Upton Park employer: Merkur Casino
At MERKUR Slots, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued and supported. With excellent career progression opportunities, comprehensive training, and a commitment to employee well-being, our Upton Park venue offers a dynamic environment for those looking to thrive in the gaming and hospitality industry. Join us and be part of a passionate team dedicated to delivering exceptional customer experiences while enjoying competitive benefits and a fun workplace atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Merkur Slots Venue Manager - Upton Park
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at MERKUR Slots. A friendly chat can sometimes lead to job opportunities that aren't even advertised!
✨Tip Number 2
Show your passion during interviews! When you get the chance to meet the team, let your enthusiasm for customer service and leadership shine through. We love candidates who genuinely care about creating great experiences for customers.
✨Tip Number 3
Prepare for situational questions! Think about how you've handled challenges in previous roles, especially in retail or hospitality. We want to see how you can bring your experience to make our venues the best in town.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the MERKUR family and ready to take your career to new heights!
We think you need these skills to ace Merkur Slots Venue Manager - Upton Park
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm shine through! We want to see that you truly believe in providing excellent customer service and creating a welcoming atmosphere for our guests.
Tailor Your Experience:Make sure to highlight any relevant experience you have in management, retail, or hospitality. We love seeing how your background aligns with what we do at MERKUR Slots, so don’t hold back!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. No need for fluff – just show us what you've got!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Merkur Casino
✨Know Your Venue
Before the interview, take some time to research MERKUR Slots and their venues. Familiarise yourself with their values, customer service approach, and any recent news or promotions. This will show your genuine interest in the company and help you align your answers with their mission.
✨Showcase Your Leadership Skills
As a Venue Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved performance. Highlight how you can inspire and develop your team to provide excellent customer service.
✨Understand the Numbers
Since the role involves budgeting and profit analysis, brush up on your financial knowledge. Be ready to discuss how you've managed budgets in previous roles and how you would approach maximising profitability at MERKUR Slots. This shows you're not just about fun but also about the business side of things.
✨Prepare for Customer Scenarios
Customer service is key in this role, so think about potential scenarios you might face in the venue. Prepare responses that demonstrate your ability to handle difficult situations, maintain high standards, and ensure customer satisfaction. This will illustrate your commitment to creating a welcoming environment.
