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- Tasks: Lead a vibrant gaming venue, ensuring top-notch customer service and team development.
- Company: Join MERKUR Slots, a leading gaming company with a passion for customer experience.
- Benefits: Enjoy 28 days holiday, bonuses, career progression, and discounts at high street retailers.
- Other info: Dynamic workplace with a focus on training and personal growth.
- Why this job: Be part of an exciting industry and make a real impact in a fun environment.
- Qualifications: Management experience in retail, hospitality, or gaming is preferred.
The predicted salary is between 40060 - 40060 £ per year.
It's fun to work in a company where people truly BELIEVE in what they're doing! We are committed to bringing passion and customer focus to the business. Do you want to be part of an exciting market-leading business that can help your career scale to new heights? Then read on!
At MERKUR Slots, we are passionate about our customers, and we love giving them a warm welcome. Giving customers a great experience comes with ensuring we provide the best service that keeps them coming back to us time after time. Our colleagues are the heart of our venues; that’s why we invest in training (ours is 1st class!) and support you to be the best you can be – don’t worry if you are not an expert within our industry – we will take care of that.
We are looking for enthusiastic individuals who thrive on a challenge and want to learn. If you are looking for something new and have experience of being a great leader within a similar industry, retail or hospitality, then we would love to hear from you.
About you:
- Maximising sales in the venue through a range of marketing and promotional activity.
- Ensuring the very highest standards of presentation and customer services.
- Ability to work to budgeted targets.
- Management experience within retail, hospitality or the gambling sector is desired.
- Experience with management reporting and administration.
- Experienced managing a team.
- Experience with creating staff rotas.
- Excellent communication and organisational skills.
- Ability to be flexible and adaptable.
- Understanding of budgeting as well as Profit and Loss reports.
- Flexibility to work both day and night shifts (if your venue is a 24-hour operation).
Benefits:
- 28 days holiday (including Bank Holidays).
- Quarterly Bonus Scheme.
- Excellent Career Progression Opportunities.
- Contributory Pension Scheme.
- Life Assurance.
- Discounts with high street retailers and restaurants through our benefits portal.
- Employee assistance programme.
Duties include but are not limited to:
- Overall responsibility for the performance and profitability of a licensed gaming centre.
- Champion company standards and best practice within the venue.
- Ensure marketing, promotional activities and events are delivered correctly.
- Maintain physical and personal security.
- Control cash/assets and minimise any risk of loss.
- Provide excellent customer service at all times, building and maintaining relationships with regular customers.
- Operate in accordance with LCCP.
- Develop your team and ensure training is completed in line with launches and company policy.
- Manage staff performance and address any instances of poor performance or misconduct in a timely manner.
- Recruit and train new team members for your venue.
- Maintain market and competitor awareness.
- Ensure venue cash collections are carried out in accordance with Company procedures.
- Monitor and analyse machine income levels.
- Achieve KPIs and audits; this includes international compliance.
- Adhere to all health and safety practices and procedures.
- Complete all administration tasks at the correct time and to the required standard.
- Actively manage and promote safeguarding and social responsibility measures.
- Respond positively, promptly and appropriately to all customer feedback/enquiries.
- Maintain a high standard of personal presentation and ensure that all employees adhere to the brand dress code.
- Actively discourage harassment, bullying, victimisation or discrimination of any kind against employees, management or customers.
Want to know more? Apply today and our recruitment team will be in touch!
MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.
Merkur Slots Venue Manager - Lewisham employer: Merkur Casino
Contact Detail:
Merkur Casino Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Merkur Slots Venue Manager - Lewisham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at MERKUR Slots. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show your passion during interviews! Talk about your love for customer service and how you thrive on challenges. Let them see that you're not just looking for a job, but a place where you can make a difference.
✨Tip Number 3
Prepare for situational questions! Think of examples from your past experiences where you've led a team or handled a tough situation. This will show them you're ready to take on the Venue Manager role.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Merkur Slots Venue Manager - Lewisham
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm shine through! We want to see that you genuinely believe in providing excellent customer service and creating a welcoming atmosphere.
Tailor Your CV: Make sure to customise your CV for the Venue Manager role. Highlight your management experience in retail, hospitality, or similar sectors, and showcase any relevant achievements that demonstrate your leadership skills.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your experiences and skills, making it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with MERKUR Slots.
How to prepare for a job interview at Merkur Casino
✨Know the Company Inside Out
Before your interview, take some time to research MERKUR Slots and the Gauselmann Group. Understand their values, mission, and what makes them a leader in the gaming industry. This will not only impress your interviewers but also help you align your answers with their company culture.
✨Showcase Your Leadership Skills
As a Venue Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved customer service. Highlight how your leadership style can contribute to making the venue the best in town.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Think of scenarios related to customer service, team management, or budget control. Practising your responses will help you articulate your thought process clearly during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if the company is the right fit for you.