At a Glance
- Tasks: Create a welcoming atmosphere and deliver top-notch customer service in a fun gaming environment.
- Company: Join MERKUR Slots, a leading gaming provider with a family-owned vibe.
- Benefits: Enjoy 28 days holiday, bonuses, career progression, and discounts at high street retailers.
- Other info: Dynamic role with excellent training and opportunities for personal development.
- Why this job: Be part of a passionate team that values your contribution and supports your growth.
- Qualifications: Great communication skills, flexibility, and a passion for customer service are essential.
The predicted salary is between 13 - 14 € per hour.
It's fun to work in a company where people truly BELIEVE in what they're doing! We are committed to bringing passion and customer focus to the business.
Position: Team Member - Sydenham
Hours Per Week: 16
Pay Rate: £13.25 - £14.75 per hour
Night Rate: £14.75 per hour 11 pm - 6 am
At MERKUR Slots, we are passionate about our customers, we just love giving them a warm welcome. Giving customers a great experience comes with ensuring we give them the best service that keeps them coming back to us time after time.
Our colleagues are the heart of our venues; that’s why we invest in training (ours is 1st class!) and support you to be the best you can be – don’t worry if you are not an expert within our industry – we will take care of that.
Working as a Team Member, you hold the key to making customers feel welcome and help to create the atmosphere needed to deliver a great gaming experience!
About you:
- We are looking for somebody who can demonstrate excellent communication and people skills and has a passion for providing first-class service.
- We need you to be flexible and able to work on a rota basis that includes weekends and Bank Holidays.
- You must be able to work on your own initiative, as well as part of a team.
- Experience working in a retail, hospitality or gambling environment.
- Experienced delivering excellent customer service.
- Willingness to learn and develop.
- Flexible and dedicated.
- Attention to detail.
- Industry and compliance training will be given.
Benefits:
- 28 days holiday (including Bank Holidays)
- Quarterly Bonus Scheme
- Excellent Career Progression Opportunities
- Contributory Pension Scheme
- Life Assurance
- Discounts with high street retailers and restaurants through our benefits portal
- Employee assistance programme
Duties include but are not limited to:
- To ensure that the venue housekeeping is always of the highest possible standard, regularly cleaning gaming equipment, floors, walls and other surfaces.
- To ensure service rounds and refreshments are offered in line with brand guidelines.
- To monitor the actions and behaviour of customers, noting any behaviour considered to be suspicious and/or disruptive to the smooth operation of the venue.
- To assist with any administration as required to 100% accuracy.
- To help ensure that promotions run smoothly and are a success.
- To ensure that customer service is carried out in line with company standards and results in 'customer satisfaction'.
- To own and resolve problems, escalating where appropriate and in accordance with the complaints policy.
- To interact with customers through your shift and intervene as appropriate. Such interactions must be logged in accordance with policies.
- To maintain a high standard of personal presentation ensuring the brand dress code is always adhered to, whilst on duty.
- Achieve, maintain and impart to customers great product knowledge to support the customer journey and enjoyment.
- Gain a good understanding of all company policies and procedures around safeguarding and challenge 25.
- To actively discourage harassment, victimisation or discrimination against employees, management or customers on the grounds of race, sex, disability, age, sexual orientation, religion or belief.
Want to know more? Apply today and our recruitment team will be in touch!
Merkur Slots - Team Member - Part Time - Sydenham employer: Merkur Casino
At MERKUR Slots, we pride ourselves on creating a vibrant and supportive work environment where our team members are valued and empowered to deliver exceptional customer experiences. With comprehensive training, excellent career progression opportunities, and a range of benefits including a quarterly bonus scheme and discounts with high street retailers, we ensure that our employees feel appreciated and motivated. Join us in Sydenham, where your passion for service will be nurtured, and you'll be part of a family-owned company that truly believes in the power of great teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Merkur Slots - Team Member - Part Time - Sydenham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on MERKUR Slots. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your people skills! Since this role is all about customer service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your chat with us!
✨Tip Number 3
Dress to impress! Make sure you look smart and presentable for your interview. First impressions matter, and we want to see that you take pride in your appearance, just like we do at MERKUR Slots.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re keen on joining our team. Don’t miss out on this opportunity – hit that apply button today!
We think you need these skills to ace Merkur Slots - Team Member - Part Time - Sydenham
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for customer service shine through! We want to see that you genuinely care about creating a great experience for our customers.
Tailor Your Application:Make sure to customise your application to highlight your relevant skills and experiences. If you've worked in retail or hospitality before, share those stories with us – we love hearing how you’ve made a difference!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your sentences are easy to read and get straight to the good stuff about why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Merkur Casino
✨Know the Company
Before your interview, take some time to research Merkur Slots. Understand their values, mission, and what makes them unique in the gaming industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
Since the role is all about providing first-class service, be ready to share specific examples from your past experiences where you excelled in customer service. Highlight situations where you went above and beyond to ensure customer satisfaction, as this aligns perfectly with what they’re looking for.
✨Demonstrate Flexibility and Team Spirit
Merkur Slots values flexibility and teamwork. Be prepared to discuss how you can adapt to different situations and work well with others. Share instances where you successfully collaborated with a team or adjusted your schedule to meet business needs.
✨Dress to Impress
Make sure to dress appropriately for the interview, keeping in mind the brand's image. A smart appearance shows that you respect the company and are serious about the position. Plus, it sets a positive tone for your interaction with the interviewers.
