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- Tasks: Ensure top-notch venue cleanliness and provide excellent customer service.
- Company: Join MERKUR Slots, a leading gaming provider in Europe.
- Benefits: Enjoy 28 days holiday, bonuses, and discounts at retailers.
- Why this job: Be part of a fun team creating great gaming experiences!
- Qualifications: Customer service experience and a passion for teamwork.
- Other info: Flexible hours with fantastic career growth opportunities.
Responsibilities:
- To ensure that the venue housekeeping is always of the highest possible standard, regularly cleaning gaming equipment, floors, walls and other surfaces.
- To ensure service rounds and refreshments are offered in line with brand guidelines.
- To monitor the actions and behaviour of customers, noting any behaviour considered to be suspicious and/or disruptive to the smooth operation of the venue.
- To assist with any administration as required to 100% accuracy.
- To help ensure that promotions run smoothly and are a success.
- To ensure that customer service is carried out in line with company standards and results in "customer satisfaction".
- To own and resolve problems, escalating where appropriate and in accordance with the complaints policy.
- To interact with customers through your shift and intervene as appropriate. Such interactions must be logged in accordance with policies.
- To maintain a high standard of personal presentation ensuring the brand dress code is always adhered to, whilst on duty.
- Achieve, maintain and impart to customers great product knowledge to support the customer journey and enjoyment.
- Gain a good understanding of all company policies and procedures around safeguarding and challenge 25.
- To actively discourage harassment, victimisation or discrimination against employees, management or customers on the grounds of race, sex, disability, age, sexual orientation, religion or belief.
We are looking for somebody who can demonstrate excellent communication and people skills and has a passion for providing first-class service. We need you to be flexible and able to work on a rota basis that includes weekends and Bank Holidays. You must be able to work on your own initiative, as well as part of a team.
Qualifications:
- Experience working in a retail, hospitality or gambling environment.
- Experienced delivering excellent customer service.
- Willingness to learn and develop.
- Flexible and dedicated.
- Attention to detail.
- Industry and compliance training will be given.
Our colleagues are the heart of our venues that’s why we invest in training (ours is 1st class!) and support you to be the best you can be - don’t worry if you are not an expert within our industry - we will take care of that. Working as a Team Member you hold the key to making customers feel welcome and help to create the atmosphere needed to deliver a great gaming experience!
Benefits:
- 28 days holiday (including Bank Holidays).
- Quarterly Bonus Scheme.
- Excellent Career Progression Opportunities.
- Contributory Pension Scheme.
- Life Assurance.
- Discounts with high street retailers and restaurants through our benefits portal.
- Employee assistance programme.
Merkur Slots Team Member - Part Time - Retford employer: Merkur Casino
Contact Detail:
Merkur Casino Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Merkur Slots Team Member - Part Time - Retford
✨Tip Number 1
Get to know the venue! Before your interview, pop in and observe how things run. This shows you’re genuinely interested and gives you a chance to see the team in action.
✨Tip Number 2
Brush up on your customer service skills. Think of examples where you've gone above and beyond for customers. We want to hear about your passion for providing first-class service!
✨Tip Number 3
Be ready to chat about teamwork. Whether it’s working with colleagues or interacting with customers, we love to see how you can contribute to a positive atmosphere.
✨Tip Number 4
Apply through our website! It’s the best way to get noticed. Plus, it shows you’re keen on joining the Merkur family. Don’t miss out on this opportunity!
We think you need these skills to ace Merkur Slots Team Member - Part Time - Retford
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of humour or a personal touch can make your application stand out.
Tailor Your Application: Make sure to tailor your application to the job description. Highlight your experience in customer service and any relevant skills that match what we're looking for. This shows us you’ve done your homework and are genuinely interested!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure to proofread for any typos – attention to detail is key!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there.
How to prepare for a job interview at Merkur Casino
✨Know the Venue Inside Out
Before your interview, take some time to research Merkur Slots and their brand values. Familiarise yourself with their commitment to customer service and the importance of maintaining high standards in housekeeping. This will show that you’re genuinely interested in the role and understand what it takes to create a great gaming experience.
✨Show Off Your People Skills
Since this role is all about excellent communication and customer interaction, be prepared to share examples of how you've successfully dealt with customers in the past. Think of specific situations where you’ve gone above and beyond to ensure customer satisfaction, as this will highlight your passion for providing first-class service.
✨Demonstrate Flexibility and Team Spirit
Merkur Slots values flexibility and teamwork, so be ready to discuss your availability and willingness to work on weekends and Bank Holidays. Share experiences where you’ve worked well in a team or adapted to changing circumstances, as this will show that you can thrive in a dynamic environment.
✨Dress to Impress
Make sure you adhere to a smart dress code for your interview, reflecting the brand's standards. A polished appearance not only shows respect for the company but also demonstrates your understanding of the importance of personal presentation in creating a welcoming atmosphere for customers.