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- Tasks: Create a welcoming atmosphere and deliver top-notch customer service in a fun gaming environment.
- Company: Join MERKUR Slots, a leading gaming provider with a passion for customer experience.
- Benefits: Enjoy 28 days holiday, bonuses, career progression, and discounts at high street retailers.
- Other info: Work in a dynamic environment with opportunities for personal and professional development.
- Why this job: Be part of an exciting team that values your growth and offers first-class training.
- Qualifications: Great communication skills, flexibility, and a passion for excellent service are essential.
The predicted salary is between 13 - 14 £ per hour.
It's fun to work in a company where people truly BELIEVE in what they're doing! We are committed to bringing passion and customer focus to the business. Do you want to be part of an exciting market-leading business that can help your career scale to new heights? Then read on!
Position: Team Member - Part Time - East Ham
Hours Per Week: 20
Pay Rate: £13.25 - £14.75 per hour
Night Rate: £14.75 per hour between 23:00 and 06:00
At MERKUR Slots we are passionate about our customers, we just love giving them a warm welcome. Giving customers a great experience comes with ensuring we give them the best service that keeps them coming back to us time after time. Our colleagues are the heart of our venues that’s why we invest in training (ours is 1st class!) and support you to be the best you can be – don’t worry if you are not an expert within our industry – we will take care of that.
Working as a Team Member you hold the key to making customers feel welcome and help to create the atmosphere needed to deliver a great gaming experience!
Who Are Merkur? MERKUR Slots are part of the Gauselmann Group, a family-owned German company that trades in over 40 European countries and is regarded as the foremost provider of gaming machines in Europe. In the UK, we currently operate over 220 high street Adult Gaming Centres under our MERKUR Slots Brand.
About you:
- We are looking for somebody who can demonstrate excellent communication and people skills and has a passion for providing first-class service.
- We need you to be flexible and able to work on a rota basis that includes weekends and Bank Holidays.
- You must be able to work on your own initiative, as well as part of a team.
- Experience working in a retail, hospitality or gambling environment.
- Experienced delivering excellent customer service.
- Willingness to learn and develop.
- Flexible and dedicated.
- Attention to detail.
- Industry and compliance training will be given.
Benefits:
- 28 days holiday (including Bank Holidays)
- Quarterly Bonus Scheme
- Excellent Career Progression Opportunities
- Contributory Pension Scheme
- Life Assurance
- Discounts with high street retailers and restaurants through our benefits portal
- Employee assistance programme
Duties include but are not limited to:
- To ensure that the venue housekeeping is always of the highest possible standard, regularly cleaning gaming equipment, floors, walls and other surfaces.
- To ensure service rounds and refreshments are offered in line with brand guidelines.
- To monitor the actions and behaviour of customers, noting any behaviour considered to be suspicious and/or disruptive to the smooth operation of the venue.
- To assist with any administration as required to 100% accuracy.
- To help ensure that promotions run smoothly and are a success.
- To ensure that customer service is carried out in line with company standards and results in 'customer satisfaction'.
- To own and resolve problems, escalating where appropriate and in accordance with the complaints policy.
- To interact with customers through your shift and intervene as appropriate. Such interactions must be logged in accordance with policies.
- To maintain a high standard of personal presentation ensuring the brand dress code is always adhered to, whilst on duty.
- Achieve, maintain and impart to customers great product knowledge to support the customer journey and enjoyment.
- Gain a good understanding of all company policies and procedures around safeguarding and challenge 25.
- To actively discourage harassment, victimisation or discrimination against employees, management or customers on the grounds of race, sex, disability, age, sexual orientation, religion or belief.
Want to know more? Apply today and our recruitment team will be in touch!
MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.
Merkur Slots Team Member - Part Time - East Ham employer: Merkur Casino
Contact Detail:
Merkur Casino Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Merkur Slots Team Member - Part Time - East Ham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on MERKUR Slots. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their exciting journey.
✨Tip Number 2
Practice your people skills! Since this role is all about providing first-class service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your chat with us!
✨Tip Number 3
Flexibility is key! Make sure to highlight your willingness to work on a rota basis, including weekends and Bank Holidays. Show us that you're adaptable and ready to jump in wherever needed to keep the atmosphere buzzing.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re keen to join our team at MERKUR Slots. Don’t miss out on the chance to be part of something special!
We think you need these skills to ace Merkur Slots Team Member - Part Time - East Ham
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through! We want to see that you genuinely care about creating a great experience for our customers.
Tailor Your CV: Make sure to customise your CV to highlight any relevant experience in retail, hospitality, or customer service. We love seeing how your skills align with what we do at MERKUR Slots!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key skills and experiences are easy to spot!
Apply Through Our Website: Don’t forget to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for the role.
How to prepare for a job interview at Merkur Casino
✨Know the Company
Before your interview, take some time to research MERKUR Slots. Understand their values, mission, and what makes them a leader in the gaming industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
Since the role is all about providing excellent customer service, prepare examples from your past experiences where you went above and beyond for customers. Highlight your communication skills and how you handle difficult situations, as this will resonate well with the interviewers.
✨Demonstrate Flexibility
The job requires flexibility in working hours, including weekends and Bank Holidays. Be ready to discuss your availability and willingness to adapt to the rota system. This shows that you’re committed and ready to be a reliable team member.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or opportunities for career progression. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.