At a Glance
- Tasks: Lead a vibrant gaming venue, ensuring top-notch customer service and team development.
- Company: Join MERKUR Slots, a leading gaming provider with a fun and passionate culture.
- Benefits: Enjoy 28 days holiday, bonuses, career progression, and discounts at high street retailers.
- Other info: Flexible shifts and a supportive team await you!
- Why this job: Be part of an exciting industry and make a real impact in a dynamic environment.
- Qualifications: Management experience in retail, hospitality, or gaming is preferred; strong leadership skills are essential.
The predicted salary is between 36340 - 36340 € per year.
It's fun to work in a company where people truly BELIEVE in what they're doing! We are committed to bringing passion and customer focus to the business. Do you want to be part of an exciting market-leading business that can help your career scale to new heights? Then read on!
Salary: £36,340.20 per annum plus bonus opportunities
Hours per week: 45
At MERKUR Slots we are passionate about our customers, we just love giving them a warm welcome. Giving customers a great experience comes with ensuring we give them the best service that keeps them coming back to us time after time.
Our colleagues are the heart of our venues that’s why we invest in training (ours is 1st class!) and support you to be the best you can be – don’t worry if you are not an expert within our industry – we will take care of that.
We are looking for enthusiastic individuals who thrive on a challenge and want to learn. If you are looking for something new and have experience of being a great leader within a similar industry, retail or hospitality, then we would love to hear from you.
About you:
- Maximising sales in the venue through a range of marketing and promotional activity.
- Ensuring the very highest standards of presentation and customer services.
- Ability to work to budgeted targets.
- Management experience within retail, hospitality or the gambling sector is desired.
- Experience with management reporting and administration.
- Experienced managing a team.
- Experience with creating staff rotas.
- Excellent communication and organisational skills.
- Ability to be flexible and adaptable.
- Understanding of budgeting as well as Profit and Loss reports.
- Flexibility to work both day and night shifts (if your venue is a 24-hour operation).
Benefits:
- 28 days holiday (including Bank Holidays).
- Quarterly Bonus Scheme.
- Excellent Career Progression Opportunities.
- Contributory Pension Scheme.
- Life Assurance.
- Discounts with high street retailers and restaurants through our benefits portal.
- Employee assistance programme.
Duties include but are not limited to:
- Overall responsibility for the performance and profitability of a licensed gaming centre.
- Champion company standards and best practice within venue.
- Marketing, promotional activities and events are delivered correctly.
- Physical and personal security is maintained.
- Cash/assets are controlled, and any risk of loss is minimised.
- Excellent customer service at all times, building and maintaining relationships with regular customers.
- Operate in accordance with LCCP.
- Development of your team and training to be completed in line with launches, refreshed and in line with company policy.
- Ensure that staff are being properly managed and any instances of poor performance or misconduct are dealt with in a timely and professional manner.
- Recruitment and training of any new team members for your venue.
- Market and competitor awareness.
- To ensure venue cash collections are carried out in accordance with Company procedures.
- To monitor and analyse machine income levels.
- To achieve KPIs and audits; this includes international, compliance, etc.
- Adhere to all health and safety practices and procedures ensuring the venue operates in a safe manner.
- Ensure that all administration tasks are completed at the correct time and to the required standard.
- To actively manage and promote safeguarding and social responsibility measures.
- To respond positively, promptly and appropriately to all customer feedback/enquiries.
- To maintain a high standard of personal presentation and ensure that all employees always adhere to the brand dress code.
- To actively discourage harassment, bullying, victimisation or discrimination of any kind against employees, management or customers on the grounds of race, sex, disability, age, sexual orientation, religion or belief.
Want to know more? Apply today and our recruitment team will be in touch!
MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.
Merkur Slots Venue Manager Luton employer: Merkur Casino
At MERKUR Slots, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued and supported. With excellent career progression opportunities, comprehensive training, and a commitment to employee well-being, our Luton venue offers a dynamic environment for those looking to thrive in the retail and hospitality sectors. Join us and be part of a passionate team dedicated to delivering exceptional customer experiences while enjoying competitive benefits and a fun workplace atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Merkur Slots Venue Manager Luton
✨Tip Number 1
Get to know the company culture! Before your interview, check out MERKUR Slots' social media and website. Understanding their values and what makes them tick will help you connect during the chat.
✨Tip Number 2
Practice your leadership stories! Think of examples from your past roles where you’ve led a team or tackled challenges. This will show them you’re the enthusiastic leader they’re looking for.
✨Tip Number 3
Prepare questions that show your interest! Ask about their training programmes or how they support career progression. It’ll demonstrate that you’re keen to grow with them.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Merkur Slots Venue Manager Luton
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm shine through! We love candidates who are genuinely excited about the role and our company. Share why you want to be part of MERKUR Slots and how you can contribute to our customer-focused culture.
Tailor Your CV:Make sure your CV is tailored to the Venue Manager position. Highlight your management experience in retail, hospitality, or the gambling sector, and showcase any relevant achievements. We want to see how your skills align with what we’re looking for!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, so don’t waffle – get straight to the good stuff!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at MERKUR Slots!
How to prepare for a job interview at Merkur Casino
✨Know the Company Inside Out
Before your interview, take some time to research MERKUR Slots and the Gauselmann Group. Understand their values, mission, and what makes them a leader in the gaming industry. This will not only impress your interviewers but also help you align your answers with their company culture.
✨Showcase Your Leadership Skills
As a Venue Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved customer service. Highlight how you can motivate and develop your team to create a welcoming environment for customers.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle challenging situations. Think of specific instances where you've had to manage budgets, deal with customer complaints, or ensure compliance with regulations. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Your Passion for Customer Service
Since customer experience is at the heart of MERKUR Slots, be prepared to discuss your approach to delivering exceptional service. Share stories that illustrate your commitment to customer satisfaction and how you’ve gone above and beyond to create memorable experiences for guests.
