At a Glance
- Tasks: Create a welcoming atmosphere and deliver top-notch customer service in a fun gaming environment.
- Company: Join MERKUR Slots, a leading gaming and entertainment company with a vibrant culture.
- Benefits: Enjoy 28 days holiday, bonuses, career progression, and discounts at high street retailers.
- Other info: Flexible hours, including weekends, with comprehensive training provided.
- Why this job: Be part of an exciting team that values passion and customer focus while developing your skills.
- Qualifications: Excellent communication skills and a passion for customer service; experience in retail or hospitality is a plus.
The predicted salary is between 12 - 13 € per hour.
It's fun to work in a company where people truly BELIEVE in what they're doing! We are committed to bringing passion and customer focus to the business. Do you want to be part of an exciting market-leading business that can help your career scale to new heights? Then read on!
Position: Team Member - Part Time - Longsight
Hours Per Week: 24
Pay Rate: £12.84 - £13.84 per hour
Night Rate: £13.84 per hour between 23:00 and 06:00
At MERKUR Slots, we are passionate about our customers, we just love giving them a warm welcome. Giving customers a great experience comes with ensuring we give them the best service that keeps them coming back to us time after time. Our colleagues are the heart of our venues; that’s why we invest in training (ours is 1st class!) and support you to be the best you can be – don’t worry if you are not an expert within our industry – we will take care of that.
Working as a Team Member, you hold the key to making customers feel welcome and help to create the atmosphere needed to deliver a great gaming experience!
About you:
- Excellent communication and people skills
- Passion for providing first-class service
- Flexible and able to work on a rota basis that includes weekends and Bank Holidays
- Able to work on your own initiative, as well as part of a team
- Experience working in a retail, hospitality or gambling environment
- Experienced delivering excellent customer service
- Willingness to learn and develop
- Attention to detail
- Industry and compliance training will be given
What’s in it for you?
- 28 days holiday (including Bank Holidays)
- Quarterly Bonus Scheme
- Excellent Career Progression Opportunities
- Contributory Pension Scheme
- Life Assurance
- Discounts with high street retailers and restaurants through our benefits portal
- Employee assistance programme
Duties include but are not limited to:
- Ensure that the venue housekeeping is always of the highest possible standard, regularly cleaning gaming equipment, floors, walls and other surfaces.
- Ensure service rounds and refreshments are offered in line with brand guidelines.
- Monitor the actions and behaviour of customers, noting any behaviour considered to be suspicious and/or disruptive to the smooth operation of the venue.
- Assist with any administration as required to 100% accuracy.
- Help ensure that promotions run smoothly and are a success.
- Ensure that customer service is carried out in line with company standards and results in 'customer satisfaction'.
- Own and resolve problems, escalating where appropriate and in accordance with the complaints policy.
- Interact with customers through your shift and intervene as appropriate. Such interactions must be logged in accordance with policies.
- Maintain a high standard of personal presentation ensuring the brand dress code is always adhered to, whilst on duty.
- Achieve, maintain and impart to customers great product knowledge to support the customer journey and enjoyment.
- Gain a good understanding of all company policies and procedures around safeguarding and challenge 25.
- Actively discourage harassment, victimisation or discrimination against employees, management or customers on the grounds of race, sex, disability, age, sexual orientation, religion or belief.
Full job description can be provided on request. Want to know more? Apply today and our recruitment team will be in touch!
MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.
Merkur Slots Team Member - Part Time - Longsight employer: Merkur Casino
At MERKUR Slots, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued and supported. With excellent training opportunities, a commitment to employee growth, and a range of benefits including a quarterly bonus scheme and discounts with high street retailers, we ensure that our staff can thrive both personally and professionally. Join us in Longsight and be part of a passionate team dedicated to delivering exceptional customer experiences in a fun and dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Merkur Slots Team Member - Part Time - Longsight
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on MERKUR Slots. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their exciting journey.
✨Tip Number 2
Practice your people skills! Since this role is all about providing first-class service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your chat with us!
✨Tip Number 3
Flexibility is key! Make sure you’re prepared to discuss your availability, especially for weekends and Bank Holidays. Show us that you’re ready to jump in whenever needed – it’ll make you stand out as a dedicated candidate.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop us a quick thank-you note or email. It shows your enthusiasm for the role and keeps you fresh in our minds as we make our decisions.
We think you need these skills to ace Merkur Slots Team Member - Part Time - Longsight
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer service shine through! We want to see that you genuinely care about creating a great experience for our customers.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience in retail, hospitality, or any customer-facing roles. We love seeing how your background aligns with what we do at MERKUR Slots!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get back to you quickly. We can’t wait to hear from you!
How to prepare for a job interview at Merkur Casino
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service during the interview. Share specific examples from your past experiences where you went above and beyond to ensure a great experience for customers.
✨Demonstrate Team Spirit
Since this role is all about teamwork, be prepared to discuss how you work well with others. Think of instances where you collaborated effectively in a team setting, especially in retail or hospitality environments.
✨Be Ready to Discuss Flexibility
The job requires flexibility in working hours, including weekends and Bank Holidays. Be honest about your availability and show that you're willing to adapt to the needs of the business.
✨Know the Company and Its Values
Do a bit of research on MERKUR Slots and their commitment to customer satisfaction. Understanding their values will help you align your answers with what they’re looking for, showing that you’re genuinely interested in being part of their team.
