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- Tasks: Lead and inspire a team while ensuring top-notch customer service and venue standards.
- Company: Join MERKUR Slots, a leading gaming provider with a vibrant team culture.
- Benefits: Enjoy 28 days holiday, bonuses, career growth, and discounts at popular retailers.
- Why this job: Be part of a dynamic environment where your leadership can shine and make a difference.
- Qualifications: Experience in supervision, excellent communication skills, and a passion for customer service.
- Other info: Flexible shifts and a supportive atmosphere for personal and professional development.
The predicted salary is between 36000 - 60000 £ per year.
Working as a Supervisor, some of your main duties will include supporting and mentoring our fantastic Team Members, ensuring targets are achieved and maintaining morale and productivity. Industry and compliance training will be given.
Duties include but are not limited to:
- To take full responsibility for the opening, trading and closure of the venue.
- Assisting the venue manager in the day-to-day activities of the venue.
- Through regular inspection, ensure that interior/exterior standards are maintained at a high level and that all housekeeping standards are adhered to.
- Establish and maintain customer service standards on behalf of the Company and maximise income wherever possible.
- To implement appropriate marketing/promotional activities to maximise revenue opportunities.
- To assist the senior managers to maximise business opportunities within the venue.
- To ensure venue cash collections are carried out in a timely and accurate manner, in accordance with Company procedures.
- To ensure that all Company security procedures are adhered to by all employees.
- To conduct regular, random checks of floats, keys etc on all employees, taking appropriate action where necessary.
- To always ensure the safety of all employees together with the members of the public visiting the venue.
- Ensure that all daily/weekly/periodical administration is completed at the correct time and to the required standard.
- To deal with the day-to-day problems arising from employees within the venue.
- To ensure a good working environment is established.
- To promote the company in a positive manner when dealing with internal and external customers or at any other opportunity.
- To actively manage and promote safeguarding and social responsibility measures whilst maintaining excellent customer service.
- To actively discourage harassment, bullying, victimisation or discrimination of any kind against employees, management or customers on the grounds of race, sex, disability, age, sexual orientation, religion or belief.
We have an opportunity for a Supervisor to join our wonderful venue teams. We are looking for somebody who can demonstrate excellent communication and people skills and has a passion for providing first-class service. You must be able to work on your own initiative, as well as part of a team.
Qualifications:
- Proven experience as a supervisor or similar role within the gaming, retail, hospitality, or similar industry.
- Excellent customer service skills.
- Attention to detail.
- Experience with leading and mentoring others.
- Ability to be flexible and adaptable.
- Flexibility to work both day and night shifts (if your venue is a 24-hour operation).
- A willingness to learn and develop.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Benefits:
- 28 days holiday (including Bank Holidays).
- Monthly Bonus Scheme.
- Excellent Career Progression Opportunities.
- Contributory Pension Scheme.
- Life Assurance.
- Discounts with high street retailers and restaurants through our benefits portal.
- Employee assistance programme.
Merkur Slots Supervisor - Derby in Long Eaton employer: Merkur Casino
Contact Detail:
Merkur Casino Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Merkur Slots Supervisor - Derby in Long Eaton
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on MERKUR Slots. Check out their social media and website to understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a Supervisor, you'll need to demonstrate excellent communication and mentoring abilities. Role-play common scenarios with a friend or family member to build your confidence in handling day-to-day issues and providing top-notch customer service.
✨Tip Number 3
Show off your flexibility! Make sure to highlight your ability to adapt to different situations and work shifts. Mention any past experiences where you've successfully managed changing priorities or worked in a fast-paced environment to prove you're the right fit for the role.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It shows initiative and enthusiasm, which are key traits we look for in our team members. So, don’t hesitate – get your application in today!
We think you need these skills to ace Merkur Slots Supervisor - Derby in Long Eaton
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about the opportunity to work with our fantastic team and provide first-class service.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in supervision or customer service. We love seeing how your skills align with what we’re looking for, so don’t be shy about showcasing your achievements!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. This will help us understand your qualifications quickly!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Merkur Casino
✨Know the Venue Inside Out
Before your interview, make sure you research the specific venue you'll be working at. Familiarise yourself with its layout, customer service standards, and any recent promotions or events. This shows your genuine interest and helps you discuss how you can contribute to maintaining high standards.
✨Showcase Your Leadership Skills
As a Supervisor, you'll need to demonstrate your ability to lead and mentor others. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight your communication skills and how you motivate others to achieve targets.
✨Emphasise Customer Service Excellence
Customer service is key in this role, so be ready to discuss your approach to providing first-class service. Think of specific instances where you've gone above and beyond for customers, and how you would implement similar standards in the venue.
✨Be Ready for Compliance Questions
Since compliance training will be provided, it's important to show that you understand the significance of adhering to company policies and security procedures. Brush up on general compliance practices in the gaming industry and be prepared to discuss how you would ensure these are followed by your team.