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- Tasks: As a Keyholder, you'll create a welcoming atmosphere and ensure an excellent gaming experience.
- Company: Join one of the UK's largest and most respected brands in High Street gaming.
- Benefits: Enjoy 28 days holiday, monthly bonuses, discounts, and a contributory pension scheme.
- Why this job: This role offers great career prospects in a fun, customer-driven environment.
- Qualifications: Must be over 18, with excellent communication skills and a passion for service.
- Other info: Flexible hours include weekends and Bank Holidays; training provided.
The predicted salary is between 24000 - 36000 £ per year.
Do you have experience in retail or hospitality? Does working in a customer-driven environment appeal to you? Would you like a role with excellent career prospects? If you have answered yes to all of the questions, then we would like to hear from you!
About the role: As a Keyholder, you will be working for one of the largest and most respected brands in High Street gaming and will hold the key to making customers feel welcome and help to create the atmosphere needed to deliver a great gaming experience! We are looking for somebody who can demonstrate excellent communication and people skills and has a passion for providing first-class service. We are looking for someone who is flexible and able to work on a rota basis that includes weekends and Bank Holidays. You must be able to work on your own initiative, as well as part of a team. Industry and compliance training will be given.
Here’s what’s in it for you:
- 28 days holiday (including Bank Holidays) increase with service
- Monthly Bonus Scheme
- Contributory Pension Scheme
- Life Assurance
- Company Uniform
- Discounts with high street retailers and restaurants through our benefits portal
- Employee assistance programme
- Night rate available after 11:00 pm
The really important bit: Due to the nature of our business you must be over 18 years old and have the right to work in the UK prior to applying. MERKUR Casino UK Limited and our clients are committed to safeguarding and promoting the welfare of children and adults within a regulated activity. Certain roles require applicants to undergo screening appropriate to the post, including checks with previous employers and Disclosure Barring Service (DBS) and/or Disclosure Scotland.
Contact Detail:
Merkur Casino Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Keyholder - Preston
✨Tip Number 1
Familiarise yourself with the gaming industry and the specific brand you'll be working for. Understanding their values, customer service approach, and product offerings will help you stand out during interviews.
✨Tip Number 2
Highlight your experience in retail or hospitality by preparing examples of how you've provided excellent customer service. Be ready to discuss situations where you went above and beyond to meet customer needs.
✨Tip Number 3
Demonstrate your flexibility and ability to work on a rota by mentioning any previous roles where you adapted to changing schedules. This shows you're reliable and can handle the demands of the job.
✨Tip Number 4
Prepare questions to ask during your interview that show your interest in the role and the company. Inquiring about career progression opportunities or training programmes can demonstrate your commitment to growth within the company.
We think you need these skills to ace Keyholder - Preston
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail or hospitality. Emphasise any roles where you demonstrated excellent communication and customer service skills, as these are crucial for the Keyholder position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing first-class service. Mention specific examples from your past experiences that demonstrate your ability to create a welcoming atmosphere for customers.
Highlight Flexibility: In your application, clearly state your availability to work on a rota basis, including weekends and Bank Holidays. This shows that you are adaptable and willing to meet the company's scheduling needs.
Show Enthusiasm for the Role: Express your excitement about the opportunity to work with a respected brand in High Street gaming. Let them know why this role appeals to you and how you can contribute to their team.
How to prepare for a job interview at Merkur Casino
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples from your past experiences in retail or hospitality where you went above and beyond to help a customer.
✨Demonstrate Flexibility
Since the role requires working on a rota basis, highlight your flexibility in working hours. Mention any previous roles where you adapted to changing schedules or took on extra shifts when needed.
✨Highlight Teamwork and Initiative
Discuss your ability to work both independently and as part of a team. Provide examples of situations where you successfully collaborated with colleagues or took the initiative to solve a problem on your own.
✨Prepare for Compliance Questions
Familiarise yourself with the importance of compliance in the gaming industry. Be ready to discuss how you would ensure a safe and welcoming environment for customers, especially considering the safeguarding responsibilities mentioned in the job description.
