Merkur Casino - Service Technician - [ East Anglia Area ] in Ipswich

As a Service Technician, you will be responsible for providing high-quality service and technical support to our customers.

Responsibilities

• Servicing and maintaining all gaming and ancillary equipment in venues.
• Conducting service calls and maintenance works within specified time frames.
• Assisting with gaming machine installation and removal.
• Carry out tasks requested from the senior management team.
• Communicate with relevant line manager/operations team to report any technical issues.
• Ensure that procedures relating to security of cash are upheld when visiting venues.
• Attend technical training courses from third party suppliers.
• Provide service cover outside of the normal working area when required.
• Ensure all company equipment is maintained in good condition and properly accounted for.
• Follow and adhere to the Merkur machine key policy.

Qualifications

• Passionate about problem-solving and enjoy working in a fast-paced, dynamic environment.
• Excellent communication skills.
• Preferred experience within a relevant industry.
• Ability to work with minimal supervision.
• Preferred experience in basic networking protocols.
• Good keyboard and intermediate level PC skills including Excel.
• Ability to learn new techniques and skills.

Company Overview

MERKUR Slots are part of the Gauselmann Group, a family-owned German company that trades in over 40 European countries and is regarded as the foremost provider of gaming machines in Europe. In the UK, we currently operate over 220 high street Adult Gaming Centres under our MERKUR Slots Brand.

Benefits

• 28 Days Annual Leave (including Bank Holidays).
• Company Vehicle.
• Employee Benefits Programme.
• Company Pension Scheme.
• Relevant training given.
• Tools and uniform provided.
• Company laptop and mobile phone.