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- Tasks: Create a welcoming atmosphere and deliver top-notch customer service in a fun gaming environment.
- Company: Join MERKUR Slots, a leading gaming provider with a passion for customer experience.
- Benefits: Enjoy 28 days holiday, bonuses, career progression, and discounts at high street retailers.
- Other info: Flexible hours with opportunities to work weekends and Bank Holidays.
- Why this job: Be part of an exciting team that values your growth and offers first-class training.
- Qualifications: Great communication skills and a passion for customer service are essential.
The predicted salary is between 13 - 14 £ per hour.
It's fun to work in a company where people truly BELIEVE in what they're doing! We are committed to bringing passion and customer focus to the business. Do you want to be part of an exciting market-leading business that can help your career scale to new heights? Then read on!
Position: Team Member - Hounslow
Hours Per Week: 40
Pay Rate: £13.25 - £14.75 per hour
Night Rate: £14.75 per hour between 23:00 and 06:00
At MERKUR Slots we are passionate about our customers, we just love giving them a warm welcome. Giving customers a great experience comes with ensuring we give them the best service that keeps them coming back to us time after time. Our colleagues are the heart of our venues that’s why we invest in training (ours is 1st class!) and support you to be the best you can be – don’t worry if you are not an expert within our industry – we will take care of that.
Working as a Team Member you hold the key to making customers feel welcome and help to create the atmosphere needed to deliver a great gaming experience!
About you:
- Excellent communication and people skills
- Passion for providing first-class service
- Flexible and able to work on a rota basis that includes weekends and Bank Holidays
- Able to work on your own initiative, as well as part of a team
- Experience working in a retail, hospitality or gambling environment
- Experienced delivering excellent customer service
- Willingness to learn and develop
- Attention to detail
- Industry and compliance training will be given
Benefits:
- 28 days holiday (including Bank Holidays)
- Quarterly Bonus Scheme
- Excellent Career Progression Opportunities
- Contributory Pension Scheme
- Life Assurance
- Discounts with high street retailers and restaurants through our benefits portal
- Employee assistance programme
Duties include but are not limited to:
- Ensuring that the venue housekeeping is always of the highest possible standard, regularly cleaning gaming equipment, floors, walls and other surfaces.
- Ensuring service rounds and refreshments are offered in line with brand guidelines.
- Monitoring the actions and behaviour of customers, noting any behaviour considered to be suspicious and/or disruptive to the smooth operation of the venue.
- Assisting with any administration as required to 100% accuracy.
- Helping ensure that promotions run smoothly and are a success.
- Ensuring that customer service is carried out in line with company standards and results in 'customer satisfaction'.
- Owning and resolving problems, escalating where appropriate and in accordance with the complaints policy.
- Interacting with customers through your shift and intervening as appropriate, logging such interactions in accordance with policies.
- Maintaining a high standard of personal presentation ensuring the brand dress code is always adhered to, whilst on duty.
- Achieving, maintaining and imparting to customers great product knowledge to support the customer journey and enjoyment.
- Gaining a good understanding of all company policies and procedures around safeguarding and challenge 25.
- Actively discouraging harassment, victimisation or discrimination against employees, management or customers on the grounds of race, sex, disability, age, sexual orientation, religion or belief.
Want to know more? Apply today and our recruitment team will be in touch!
MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.
Merkur Slots Team Member - Hounslow employer: Merkur Casino
Contact Detail:
Merkur Casino Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Merkur Slots Team Member - Hounslow
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on MERKUR Slots. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their exciting journey.
✨Tip Number 2
Practice your people skills! Since this role is all about providing first-class service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your chat with us!
✨Tip Number 3
Show your flexibility! The job requires working on a rota basis, so be prepared to discuss your availability. Highlight your willingness to adapt and work weekends or Bank Holidays – it shows you're committed to being a valuable team member.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for joining the MERKUR family right from the start. Don’t miss out on this opportunity!
We think you need these skills to ace Merkur Slots Team Member - Hounslow
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm shine through! We want to see that you genuinely care about providing excellent customer service and being part of our team.
Tailor Your CV: Make sure your CV highlights any relevant experience in retail, hospitality, or customer service. We love seeing how your skills can contribute to creating a fantastic atmosphere for our customers!
Be Yourself: Don’t be afraid to let your personality come through in your application. We’re looking for team members who can connect with our customers and create a welcoming environment, so show us who you are!
Apply Through Our Website: For the best chance of joining our team, make sure to apply directly through our website. It’s the easiest way for us to see your application and get in touch with you!
How to prepare for a job interview at Merkur Casino
✨Know the Company
Before your interview, take some time to research MERKUR Slots. Understand their values, mission, and what makes them a leader in the gaming industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
Since the role is all about providing first-class service, be ready to share specific examples from your past experiences where you excelled in customer service. Highlight situations where you went above and beyond to ensure customer satisfaction, as this aligns perfectly with what they’re looking for.
✨Demonstrate Flexibility and Team Spirit
The job requires flexibility and the ability to work as part of a team. Be prepared to discuss how you've adapted to changing situations in previous roles and how you contribute positively to a team environment. This will reassure them that you can thrive in their dynamic setting.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, opportunities for career progression, or how they measure success in the role. This shows that you’re not just interested in the job, but also in growing with the company.