At a Glance
- Tasks: Lead a vibrant team, ensuring top-notch customer service and venue operations.
- Company: Join MERKUR Slots, a leading gaming and entertainment company with a fun culture.
- Benefits: Enjoy 28 days holiday, bonuses, career progression, and discounts at retailers.
- Other info: Flexible shifts available; training provided to help you excel.
- Why this job: Be part of an exciting team that values your growth and passion for service.
- Qualifications: Experience in supervision or customer service, with strong communication skills.
The predicted salary is between 29000 - 32000 £ per year.
It's fun to work in a company where people truly BELIEVE in what they're doing! We are committed to bringing passion and customer focus to the business. Do you want to be part of an exciting market-leading business that can help your career scale to new heights? Then read on!
Position: Supervisor Nights – Hayes
Hours Per Week: 40
Pay Rate: £13.96 - £15.46 per hour
Night Rate: £15.46 per hour between 23:00 and 06:00
At MERKUR Slots we are passionate about our customers, we just love giving them a warm welcome. Giving customers a great experience comes with ensuring we give them the best service that keeps them coming back to us time after time.
Our colleagues are the heart of our venues that’s why we invest in training (ours is 1st class!) and support you to be the best you can be – don’t worry if you are not an expert within our industry – we will take care of that.
We have an opportunity for a Supervisor to join our wonderful venue teams. We are looking for somebody who can demonstrate excellent communication and people skills and has a passion for providing first-class service. You must be able to work on your own initiative, as well as part of a team.
About you:
- Proven experience as a supervisor or similar role within the gaming, retail, hospitality, or similar industry
- Excellent customer service skills
- Attention to detail
- Experience with leading and mentoring others
- Ability to be flexible and adaptable
- Flexibility to work both day and night shifts (if your venue is a 24-hour operation)
- A willingness to learn and develop
What’s in it for you?
Benefits:
- 28 days holiday (including Bank Holidays)
- Quarterly Bonus Scheme
- Excellent Career Progression Opportunities
- Contributory Pension Scheme
- Life Assurance
- Discounts with high street retailers and restaurants through our benefits portal
- Employee assistance programme
Duties include but are not limited to:
- To take full responsibility for the opening, trading and closure of the venue.
- Assisting the venue manager in the day-to-day activities of the venue.
- Through regular inspection, ensure that interior/exterior standards are maintained at a high level and that all housekeeping standards are adhered to.
- Establish and maintain customer service standards on behalf of the Company and maximise income wherever possible.
- To implement appropriate marketing/promotional activities to maximise revenue opportunities.
- To assist the senior managers to maximise business opportunities within the venue.
- To ensure venue cash collections are carried out in a timely and accurate manner, in accordance with Company procedures.
- To ensure that all Company security procedures are adhered to by all employees.
- To conduct regular, random checks of floats, keys etc on all employees, taking appropriate action where necessary.
- To always ensure the safety of all employees together with the members of the public visiting the venue.
- Ensure that all daily/weekly/periodical administration is completed at the correct time and to the required standard.
- To deal with the day-to-day problems arising from employees within the venue.
- To ensure a good working environment is established.
- To promote the company in a positive manner when dealing with internal and external customers or at any other opportunity.
- To actively manage and promote safeguarding and social responsibility measures whilst maintaining excellent customer service.
- To actively discourage harassment, bullying, victimisation or discrimination of any kind against employees, management or customers on the grounds of race, sex, disability, age, sexual orientation, religion or belief.
Want to know more? Apply today and our recruitment team will be in touch!
MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.
Merkur Slots - Supervisor Nights - Hayes - New Venue employer: Merkur Casino
At MERKUR Slots, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued and supported. With excellent career progression opportunities, comprehensive training, and a commitment to employee well-being, we ensure that our staff can thrive both personally and professionally. Join us in Hayes, where your passion for customer service will be rewarded with competitive pay, generous benefits, and the chance to be part of a market-leading business that truly believes in what it does.
StudySmarter Expert Advice🤫
We think this is how you could land Merkur Slots - Supervisor Nights - Hayes - New Venue
✨Tip Number 1
Get to know the company culture! Before your interview, check out MERKUR Slots' social media and website. Understanding their values and what makes them tick will help you connect during your chat.
✨Tip Number 2
Practice your people skills! As a Supervisor, you'll need to show off your communication abilities. Role-play with a friend or family member to get comfortable discussing how you can lead and support a team.
✨Tip Number 3
Be ready to share your experiences! Think of examples from your past roles where you've provided excellent customer service or led a team. This will show that you're not just talking the talk but walking the walk.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the MERKUR family. Don’t miss out on this opportunity!
We think you need these skills to ace Merkur Slots - Supervisor Nights - Hayes - New Venue
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see that you genuinely care about providing excellent customer service and being part of our team.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience, especially in supervisory roles or customer service. We love seeing how your skills align with what we’re looking for!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences are easy to spot!
Apply Through Our Website:Don’t forget to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Merkur Casino
✨Know the Company
Before your interview, take some time to research MERKUR Slots. Understand their values, mission, and what makes them stand out in the gaming industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Supervisor, excellent customer service is key. Prepare examples from your past experiences where you went above and beyond for customers. Highlight how you maintained high standards and dealt with challenges, as this will resonate well with the interviewers.
✨Demonstrate Leadership Qualities
Since the role involves mentoring and supporting team members, be ready to discuss your leadership style. Share specific instances where you led a team or resolved conflicts, showcasing your ability to motivate and maintain morale within a group.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training programmes they offer or how they measure success in the Supervisor role. This shows that you’re proactive and genuinely interested in contributing to their success.
