At a Glance
- Tasks: Lead and mentor a dynamic team while ensuring top-notch customer service.
- Company: Join MERKUR, a leading gaming and entertainment company with a vibrant culture.
- Benefits: Enjoy 28 days holiday, bonuses, discounts, and excellent career progression.
- Other info: Flexible hours and a supportive workplace committed to your growth.
- Why this job: Be part of an exciting industry and make a real impact in a fun environment.
- Qualifications: Experience in supervision and a passion for customer service are essential.
The predicted salary is between 29000 - 32000 £ per year.
It's fun to work in a company where people truly BELIEVE in what they're doing! We are committed to bringing passion and customer focus to the business. Do you want to be part of an exciting market-leading business that can help your career scale to new heights? Then read on!
Position: Supervisor Days– Hayes
Hours Per Week: 40
Pay Rate: £13.96 - £15.46 per hour
Night Rate: £15.46 per hour between 23:00 and 06:00
Who Are Merkur? MERKUR Casino UK Ltd is part of the MERKUR Group, one of Europe’s leading gaming and entertainment companies. Headquartered in Germany, the group operates internationally, with a strong presence in Germany alongside numerous other countries including the UK, Spain, the Netherlands, Czech Republic and Serbia. MERKUR Casino UK Ltd operates a number of venues throughout the UK including over 230 adult gaming centres and high street bingo venues, and a number of casinos under the MERKUR Casino brand.
About you:
- Proven experience as a supervisor or similar role within the gaming, retail, hospitality, or similar industry
- Excellent customer service skills
- Attention to detail
- Experience with leading and mentoring others
- Ability to be flexible and adaptable
- Flexibility with a 24-hour operation
- A willingness to learn and develop
What’s in it for you?
- 28 days holiday (including Bank Holidays)
- Quarterly Bonus Scheme
- Excellent Career Progression Opportunities
- Contributory Pension Scheme
- Life Assurance
- Discounts with high street retailers and restaurants through our benefits portal
- Employee assistance programme
Duties include but are not limited to:
- To take full responsibility for the opening, trading and closure of the venue.
- Assisting the venue manager in the day-to-day activities of the venue.
- Through regular inspection, ensure that interior/exterior standards are maintained at a high level and that all housekeeping standards are adhered to.
- Establish and maintain customer service standards on behalf of the Company and maximise income wherever possible.
- To implement appropriate marketing/promotional activities to maximise revenue opportunities.
- To assist the senior managers to maximise business opportunities within the venue.
- To ensure venue cash collections are carried out in a timely and accurate manner, in accordance with Company procedures.
- To ensure that all Company security procedures are adhered to by all employees.
- To conduct regular, random checks of floats, keys etc on all employees, taking appropriate action where necessary.
- To always ensure the safety of all employees together with the members of the public visiting the venue.
- Ensure that all daily/weekly/periodical administration is completed at the correct time and to the required standard.
- To deal with the day-to-day problems arising from employees within the venue.
- To ensure a good working environment is established.
- To promote the company in a positive manner when dealing with internal and external customers or at any other opportunity.
- To actively manage and promote safeguarding and social responsibility measures whilst maintaining excellent customer service.
- To actively discourage harassment, bullying, victimisation or discrimination of any kind against employees, management or customers on the grounds of race, sex, disability, age, sexual orientation, religion or belief.
Want to know more? Apply today and our recruitment team will be in touch!
MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.
Merkur Slots - Supervisor - Hayes - New Venue employer: Merkur Casino
At MERKUR Casino UK Ltd, we pride ourselves on fostering a vibrant and inclusive work culture where passion for customer service and employee development are at the forefront. As a Supervisor in our Hayes venue, you'll benefit from excellent career progression opportunities, a competitive pay rate, and a supportive environment that encourages personal growth and teamwork. Join us to be part of a market-leading business that values your contributions and offers a range of benefits including a quarterly bonus scheme and discounts with high street retailers.
StudySmarter Expert Advice🤫
We think this is how you could land Merkur Slots - Supervisor - Hayes - New Venue
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Merkur and its values. This will help you show genuine interest and align your answers with what they believe in.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate during the actual interview.
✨Tip Number 3
Show off your leadership skills! Since the role is about supervising, be ready to share examples of how you've successfully led a team or handled challenges in previous jobs.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're keen and professional!
We think you need these skills to ace Merkur Slots - Supervisor - Hayes - New Venue
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm shine through! We love to see candidates who are genuinely excited about the role and what we do at MERKUR. Share why you want to be part of our team and how you can contribute to our fun and customer-focused environment.
Tailor Your CV:Make sure your CV is tailored to the Supervisor role. Highlight any relevant experience in gaming, retail, or hospitality, and don’t forget to mention your leadership skills. We want to see how your background aligns with what we’re looking for!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff without unnecessary fluff!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do and our amazing benefits!
How to prepare for a job interview at Merkur Casino
✨Know the Company Inside Out
Before your interview, take some time to research Merkur Casino UK Ltd. Understand their values, mission, and what makes them a leader in the gaming industry. This will not only impress your interviewers but also help you align your answers with their company culture.
✨Showcase Your Leadership Skills
As a Supervisor, you'll need to demonstrate your ability to lead and mentor others. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight your customer service skills and how you've maintained high standards in previous roles.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and decision-making skills. Think about situations where you had to handle difficult customers or manage a crisis. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.
