Merkur Slots Venue Manager - Farnworth

It's fun to work in a company where people truly BELIEVE in what they're doing! We are committed to bringing passion and customer focus to the business. Do you want to be part of an exciting market-leading business that can help your career scale to new heights? Then read on!

At MERKUR Slots, we are passionate about our customers, and we love giving them a warm welcome. Giving customers a great experience comes with ensuring we provide the best service that keeps them coming back to us time after time. Our colleagues are the heart of our venues; that’s why we invest in training (ours is 1st class!) and support you to be the best you can be – don’t worry if you are not an expert within our industry – we will take care of that.

We are looking for enthusiastic individuals who thrive on a challenge and want to learn. If you are looking for something new and have experience of being a great leader within a similar industry, retail or hospitality, then we would love to hear from you.

About you:

• Maximising sales in the venue through a range of marketing and promotional activity.
• Ensuring the very highest standards of presentation and customer services.
• Ability to work to budgeted targets.
• Management experience within retail, hospitality or the gambling sector is desired.
• Experience with management reporting and administration.
• Experienced managing a team.
• Experience with creating staff rotas.
• Excellent communication and organisational skills.
• Ability to be flexible and adaptable.
• Understanding of budgeting as well as Profit and Loss reports.
• Flexibility to work both day and night shifts (if your venue is a 24-hour operation).

Benefits:

• 28 days holiday (including Bank Holidays).
• Quarterly Bonus Scheme.
• Excellent Career Progression Opportunities.
• Contributory Pension Scheme.
• Life Assurance.
• Discounts with high street retailers and restaurants through our benefits portal.
• Employee assistance programme.

Duties include but are not limited to:

• Overall responsibility for the performance and profitability of a licensed gaming centre.
• Champion company standards and best practice within the venue.
• Marketing, promotional activities and events are delivered correctly.
• Physical and personal security is maintained.
• Cash/assets are controlled, and any risk of loss is minimised.
• Excellent customer service at all times, building and maintaining relationships with regular customers.
• Operate in accordance with LCCP.
• Development of your team and training to be completed in line with launches, refreshed and in line with company policy.
• Ensure that staff are being properly managed and any instances of poor performance or misconduct are dealt with in a timely and professional manner.
• Recruitment and training of any new team members for your venue.
• Market and competitor awareness.
• To ensure venue cash collections are carried out in accordance with Company procedures.
• To monitor and analyse machine income levels.
• To achieve KPIs and audits; this includes international, compliance, etc.
• Adhere to all health and safety practices and procedures ensuring the venue operates in a safe manner.
• Ensure that all administration tasks are completed at the correct time and to the required standard.
• To actively manage and promote safeguarding and social responsibility measures.
• To respond positively, promptly and appropriately to all customer feedback/enquiries.
• To maintain a high standard of personal presentation and ensure that all employees always adhere to the brand dress code.
• To actively discourage harassment, bullying, victimisation or discrimination of any kind against employees, management or customers on the grounds of race, sex, disability, age, sexual orientation, religion or belief.

Want to know more? Apply today and our recruitment team will be in touch!

MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.